Keycafe Reviews 

616
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the smart locker system for being secure, durable, reliable, and exceptionally convenient when managing keys and facility access across various demanding business environments. Consumers also note the highly responsive customer support, professional guidance, and knowledgeable staff who consistently ensure a smooth setup process and effortless daily operations. However, some people mentioned that the technology can sometimes seem a bit complex at first, noting that there is a slight learning curve during the initial setup phase. A few reviewers also pointed out that brief initial training sessions might not always provide enough guidance to fully utilize all advanced system features without additional help.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting that the platform is reliable,... See more

Service

Reviewers mention positive feedback about service, noting that it provides a convenient and reliable solution... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting helpful team members who... See more

Customer service

Clients share positive opinions on customer service, highlighting quick response times and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went from pen and paper logs with drawers full of keys and rekeying frequently due to lost or absconded keys to complete visibility and control! Thank you KeyCafe! We're in our second year and we'... See more

Company replied

Rated 5 out of 5 stars

First, the company's support was top-notch. From selection to implementation, they were most helpful in answering questions and guiding us in the process. The system, itself, is very easy to use.... See more

Rated 5 out of 5 stars

What I liked most about Keycafe was how convenient and easy it is to use. The self-service lockers make key pickup and drop-off simple, even outside of normal business hours. The app is intuitive, ins... See more

Rated 5 out of 5 stars

We Recently purchased the Keycafe, for our Building Operations Office, and we are very impressed with the system so far! The metal casing is sturdy and durable and gives us piece of mind that all... See more


Company details

  1. Software Company
  2. also in
  3. Automation Company
  4. Logistics Service

About Keycafe

Written by the company

Keycafe is an Intelligent Key Management System, combining an IoT smart key locker with an app for real-time staff and customer access management. Cloud-based access control
Simple online software for down to the minute control over who has access to what keys.

Modular and expandable
Support for 8 to thousands of keys.

Full visibility
All key exchanges are logged and team members have visibility into who has keys.

API automation
For enterprise grade applications, leverage our extensive API to integrate Keycafe directly into your systems.

Keycafe Key Management Simplified

Written by the company

The Prime Benefits of a Key Management System
No More Hooks on the Wall and a Spreadsheet! Free up your time and save money by eliminating lost keys. Because you have more important things to do. We are fully committed to ensuring you have the key management tools to improve your business operations.

45 Day Money Back Guarantee!

New IoT Business Key Management for Your Operation

We want you to be happy with your key management system. Try us risk free today and have 45 days to work with the system to ensure that it is the best workflow for your business. Full money back including subscription fees if you are unsatisfied with how the systems performs within your operations.

Contact info

4.8

Excellent

TrustScore 5 out of 5

616 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(616)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Significantly improved our key security

A smooth and painless sales process to understand the product. Great value and a great tool to improve security, audit and tracking of keys in our Hotel. Simple to set up and use. After sales support has also been very good

November 5, 2024
Unprompted review
Keycafe logo

Reply from Keycafe

Thanks!, we are so pleased you are seeing value for your hotel! Let us know if there is ever anything we can do to help improve your experience with Keycafe!

Rated 5 out of 5 stars

Great locker system!

KeyCafe has helped our key pick up process in so many ways! I was able to adapt the locker system to create a walk-in key pick up station for our many key holders (Higher Education Key Control Office), creating an entirely self-service system! This removed the need for paperwork and overwhelming busy work and has created a very efficient system for our key office! We are easily able to add and track keys. We are now implementing the same system at a different location. I'm loving the KeyCafe system! Staff was also super easy to work with and super friendly!! They are very attentive and have answered my questions quickly! Thank you!!!

February 4, 2025
Unprompted review
Rated 4 out of 5 stars

Have had a great experience with…

Have had a great experience with setting up and using the KeyCafe at work. Set up went smooth, staff had no problems getting used to using it.

I would rate it perfectly, but they did have an outage at one point that completely restricted us from using the KeyCafe.

March 1, 2024
Unprompted review
Keycafe logo

Reply from Keycafe

Hi Mark,
We are so glad your staff had no problems getting used to it. Since the last outage we have launched our OFFLINE MODE. This will allow your system to operate as normal and record all transactions locally until the system can reconnect. If that is not working for you please contact support to help you upgrade to the latest firmware.

Rated 5 out of 5 stars

We Absolutely Love Keycafé – A Must-Have System!

Keycafé has been an absolute game-changer for our business! As the CEO of Key Car Rental in Iceland, I can confidently say that this system has revolutionized the way we manage key exchanges. It has saved us so much time, improved our efficiency, and allowed us to provide a seamless and reliable service to our customers, especially during after-hours.

The system is incredibly intuitive and easy to use, and the support team is fantastic—always responsive, professional, and eager to help. We highly recommend Keycafé to any company looking to elevate their operations and customer experience.

January 9, 2025
Unprompted review
Keycafe logo

Reply from Keycafe

Thank you for your incredible review! We’re thrilled to hear that Keycafe has made such a positive impact on your business and key management process. It’s great to know that our system has helped streamline your operations. We appreciate your kind words about our support team as well—we’re always here to help.

Rated 5 out of 5 stars

Keycafe' has improved dramatically the…

Keycafe' has improved dramatically the hotel's operation, it is saving us a lot of time when exchanging keys and the movements are easy to track

January 22, 2025
Unprompted review
Keycafe logo

Reply from Keycafe

Thank you for your feedback! We're delighted to hear that Keycafe has streamlined your hotel's operations and made key exchanges more efficient. Saving time and ensuring easy tracking are exactly what we aim for. We appreciate your support and look forward to continuing to serve your needs!

Rated 5 out of 5 stars

KeyCafe is Awesome!

KeyCafe has been a huge help with managing keys for our fleet of news vehicles. It's so simple! Crews can quickly and easily check vehicles in and out and we're able to quickly locate who has a key when one is missing. And, the space in the cubbies for the keys is great because the vehicle key fobs aren't smashed like in some other systems we looked at.

January 2, 2025
Unprompted review
Keycafe logo

Reply from Keycafe

Thank you for your feedback! We're glad Keycafe is making key management easier for your fleet. It’s great to hear that your crews can quickly check vehicles in and out and that tracking keys is simple. We’re also happy that the key bin size works well for your key fobs. Let us know if you ever need support!

Rated 5 out of 5 stars

User friendly

User friendly, with convenient remote access to help customers access their keys

September 19, 2024
Rated 5 out of 5 stars

No Stress Key Management

This system has made my fleet management extremely easy and less stressful. The old style key box where the keys hang on a hook all need to be thrown in the garbage. I highly recommend this system.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Key cafe is a super technology

Key cafe is a super technology , very user friendly and has wonderful staff that explain everything very well that’s makes it easy for customer to use

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic experience

A fantastic experience. Large enough to offer the excelling goods, small enough to still offer 1 on 1 service. As the key representative for our 6x smart box installation at a Prestigious vehicle accident repair centre, I have had a great deal of insight into this product and on behalf of the company, I can full recommend. Being an accident repair centre; we have around 60 cars on site at a time. Some are in for a few days, others months. Vehicles are often moved around throughout the repair process and tracking/storing our customers car keys in a secure and tracked manner is of the highest priority. KeyCafe enables me to keep a track on who last removed the key and provide controlled times for varying technicians of when they can have access to them. This is 1 of the many, many features with this product.

When things have gone wrong which is minimal in the 9 months since installation, it’s very easy to get hold of support. The outcome has usually been user error our end, but this has been educated to us to avoid it happening in the future.

A special shout out to Dimitri Galanos whom despite working on the success team, routinely checks in to ensure that everything is still running smoothly. He has also helped us with technical matters when learning the product and throughout, a real asset to the company and makes the whole experience a breeze.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

One year experience with KeyCafe

We have been using Keycafe in our buildings for over a year now.
It is a real time-saver. We no longer need staff to handle key handovers early in the morning or late at night.
The client retrieves their key independently.
The system is reliable and secure. We have already placed orders for our future openings.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent 5 star experience on call

They guy I spoke to was very patient with all my questions. Helped me at each step to setup my account and link my keys to my new Airbnb listing. He deserves to be promoted, I wish I could give him more than 5 stars for his excellent communication skills.

August 10, 2024

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