Keycense Reviews 656

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers had a great experience with this company. Many customers report successful transactions and appreciate the ease of ordering and instant delivery of product keys, often at a cheaper price than retail. The support team is frequently praised for being helpful, resolving issues quickly, and providing assistance with product activation or account credentials. People are generally satisfied with the functionality of the purchased software and keys, with many noting they worked instantly without problems. However, some customers also noted issues with orders not appearing in their list or receiving incorrect or already redeemed keys, leading to frustration and a need for refunds. Some reviewers were not happy with the customer service, mentioning slow responses, being ghosted after initial contact, or difficulty finding support links. There were also instances where payments were taken but no product was delivered, or products were listed as global but were region-locked, causing disappointment.

What people talk about most

Product

People report ambiguous experiences with product, with many reviewers expressing frustration over issues like... See more

Website

Consumers find the website to be ambiguous, with many reviewers expressing dissatisfaction and cautioning... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting fast, solid, and... See more

Order

Customers had ambiguous experiences with order, with some finding the process super easy and expressing... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reporting no problems and receiving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.

Rated 4 out of 5 stars

Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.

Company replied

Rated 3 out of 5 stars

Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more

Rated 5 out of 5 stars

Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more

Company replied


Company details

  1. Video Game Store
  2. Computer Software Store
  3. Gaming service Provider
  4. Software Vendor

Written by the company

Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.


Contact info

4.0

Great

TrustScore 4 out of 5

656 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

This is the second time I've purchased a Windows 365 license at a price significantly lower than what Microsoft offered.
The process was very quick and without any problems.
Excellent!

November 30, 2025
Keycense logo

Reply from Keycense

Dear Customer,

We're happy to hear you're satisfied with purchase.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Best regards,
Keycense Customer Service

Rated 5 out of 5 stars

Very good thank you

January 5, 2026
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for sharing your opinion.

We remain at your complete disposal for information and support.

Best regards,
Keycense Customer Service

Rated 1 out of 5 stars

False information about region-locked and bad support

I bought a key for Eiyuden Chronicle: Hundred Heroes. It said on the game page that it was not region-locked and that I could activate it in my country (Brazil). But it is region-locked. I contacted support, they answered me but it has been almost a week and I didnt get another key. Feeling scammed, be careful.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Search results don't match, always double check what you are offered for purchase, before you buy.

I found this site through another website, stating Keysense was selling "kill it with fire (2)"for a better price.
Naturally, I clicked this one, get re-directed to the purchased and pay for it.
But then I notice I had the wrong game, they sold me the "kill it with fire (1)" using the search for the newest tittle (2).

Since there is no information other than the product on screen, but a small thumbnail of the game, I failed to notice it during the checkout.
(Sorry I never knew about this game, and I was in a hurry, so I couldn't tell the difference if I was purchasing the latest tittle or an older.)

The price was low, therefore I didn't bother contacting their help desk because, at the end of the day, it's my fault to not check I'm being scammed before I hit purchase button, and I had already redeemed my key.

Fiddling with the search results is not nice. Feel free to keep those 2 dollars, and don't bother to return it, I will never change this review.

December 27, 2025
Rated 5 out of 5 stars

Bought Tomb Raider Trilogy for Steam

Bought Tomb Raider Trilogy for Steam, got delivered in seconds. Price was awesome will use again!

January 3, 2026
Unprompted review
Keycense logo

Reply from Keycense

Kind Customer,

We're happy to hear you're satisfied with purchase.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Best regards,
Keycense Customer Service

Rated 5 out of 5 stars

Everything was ok

December 25, 2025
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for your feedback.

We're happy to hear that everything was ok.

We remain at your disposal; please don't hesitate to contact us if necessary.

Best regards,
Keycense Customer Service

Rated 1 out of 5 stars

This is the worse site I’ve ever came…

This is the worse site I’ve ever came to they won’t let me buy beamng they won’t tell me why they keep refunding my purchase 0/10 i don’t recommend buying here also they do not have instant delivery once you buy you’re order will be saying processing for almost 24 hours then the next they they’ll send an apology message DO NOT BUY FROM THIS SITE IT'S A WASTE OF TIME!!!

and i placed two orders

Order:#6943fc29c08333376203e142

Order:#6942543a34428488688fe21d

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been a victim of the Nuro scams

I’ve been a victim of the Nuro scams! The licenses are not genuine; they’re discontinued or blocked codes from Microsoft. I lost my money because PayPal now protects even the worst on the web. I protected myself by reporting everything to both Microsoft and the bank, and I filed a report with the authorities! Be careful—these people are just scammers, and these are NOT REAL licenses!

November 19, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hi Max,

Please, provide us with more details regarding your order and we will do our best to investigate what happened.

Best regards,
Keycense Team

Rated 2 out of 5 stars

i bought fc26 steam account and they…

i bought fc26 steam account and they took my money without giving me the account info. my order number is #69215

November 22, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hey Luca!

Thank you for your feedback.

We have received your ticket and handled it already. You should receive a refund soon.

Please, accept our apology for the situation. Rest assurred that we do our best to prevent such situations from happening.

Best regards,
Keycense Team

Rated 1 out of 5 stars

Charged successfully but never received the product — support is completely unresponsive

I placed an order on Keycense and the payment was successfully processed on my end. I have the receipt, screenshots, and full proof of the transaction. Despite this, no product was ever delivered.

Their support is essentially non-existent. Every reply I received was a generic, automated message that ignored all the evidence I provided. I explained the situation clearly, sent proof multiple times, and they still repeated the same scripted line: “contact your bank.” They never addressed the actual issue and never attempted to resolve it.

In short: the payment went through, the product did not, and customer support does not help at all.

Extremely poor experience.

November 17, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello,

Thank you for your feedback. We have just reached out to you with further details.

If you have any other inquiries, we are happy to assist.

Best regards,
Keycense Team

Rated 1 out of 5 stars

Scam website STAY AWAY!

I bought a Key and once recieved it had already been redeemed! I felt cheated. However I moved on and contacted support about my issue. I was contacted by a "Mariane", she asked for proof of the code that was already used, along with my accounts order history and my Subscription list. Which I provided in the forms of screenshots and NOTHING. 2 days without a reply, they've taken my money and are looking like not to provide me with a key or my money bank.
DO NOT USE THIS SITE. I will also be reporting them to websites that advertise their services such as AllKeyShop as they are very poor Key providers.

November 10, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Olek,

We are sorry for the situation. Indeed, we took a bit longer than usual to reply. We can see that the order has received a final solution. However, we reached out to you via email to provide a bit more information.

We remain at your disposal.

Best regards,
Keycense Team

Rated 1 out of 5 stars

This is a scam store

This is a scam store, stay away. My credit card was charged and the key was not delivered. The order was not registered in my account and there's no way to contact support.

November 11, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hello Andrael,

Please be informed that our Customer Service is available under support@keycense.com.

If you have any issues or questions, please contact us via email and our Team will offer you assistance.

Alternatively, please provide us with more details about the experience so we can reach out to you.

Best regards,
Keycense Team

Rated 1 out of 5 stars

Scam

Octopath Traveler for Switch for only €12.23, immediate refund right after purchase... My wife and I tried to buy the game from two accounts using different payment methods - same situation. Unprofessional approach or data theft?

November 7, 2025
Unprompted review
Keycense logo

Reply from Keycense

Hey,

We are sorry for the situation. Our team reached out to you with further clarification.

Best regards,
Keycense Team

Rated 1 out of 5 stars

If the price is ok - you will not be able to buy the product

Very bad and misleading practice: often when you buy a product at an ok price, they automatically refuse and refund the order. The price is still the same on the website, which means that it has not changed and there is an option to order again. If you order again, same story. They return the money, which is not in dispute, but no one will ever return the card payment fee (which accumulates very fast if you try to order multiple times). In the end, you don't get the products, and you have less money in your bank account.

August 25, 2025
Keycense logo

Reply from Keycense

Hello Stefan,

Thank you for your feedback. We can see that you have received a refund due to out of stock on some of your orders. It usually happens due to technical reasons not allowing the key to be sent or the stock not being updated frequently enough.

The refund is automatically sent in such cases to ensure we do not keep the money without sending a product. We believe that is fair approach. Of course, full price is being refunded on our end and no fees are held with us.

Our Team will reach out to you asking for more details so we can offer any further assistance.

Best regards,
Keycense Team

Rated 5 out of 5 stars
Keycense logo

Reply from Keycense

Hi!

Thank you for this comment! We are super proud of our software stock quality and we are happy that we could make your life easier.

Best regards,
Keycense Team

Rated 5 out of 5 stars

I don't usually buy accounts

I don't usually buy accounts, but giving me all the information needed for the account was the best

October 27, 2025
Keycense logo

Reply from Keycense

Hello!

Account security is important so of course you should receive all information so you can update it to your own! We believe it builds trust and safety.
In case you have any questions, our team is ready to assist!

Best regards,
Keycense Team

Rated 5 out of 5 stars

It was quick and reliable

It was quick and reliable

October 25, 2025
Keycense logo

Reply from Keycense

Hi!

Digital products should be delivered quickly and without a hassle and that's what we strive in doing! Thank you for trusting us with your purchase and we hope to see you again soon!

Best regards,
Keycense Team

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