At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.
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Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.
Company replied
Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more
Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more
Company replied
Company details
Written by the company
Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.
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4.0
Great
656 reviews
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It's better to order the key on another website for a little more money and get it right away than to struggle with this website.
According to the information on the website, the keys are supposed to be sent immediately, which unfortunately is not true. Despite completing the payment, I have not even received an order confirmation, let alone the key for the product I purchased. This is definitely the first and last time I am using this website. I have also contacted their customer support, but so far I haven’t received any response...
September 11, 2025
Unprompted review
Reply from Keycense
Hello Sasori Miro,
Thank you for sharing the review. May we ask you to provide more details about the case? We will do our best to check what happened and provide explanation.
Thank you in advance,
Keycense Team
Updated.
The customer support team is slow, they've refunded me fully for the product I paid still I'd stay cautious of the sellers on this website but other then the sellers everything else about is is fine.
September 5, 2025
Unprompted review
Reply from Keycense
Hello Kuba,
Thank you so much for the review.
Please, accept our apologies for the issue. We do our best to improve our service and each feedback like this is very useful to us.
Hopefully, you will give us another chance in the future!
Best regards,
Keycense Team
I got a refund for the key which didn't work.
The key I got didn't work. But I got a refund without any hassle. So I'm fairly happy about Keycense.
August 26, 2025
Reply from Keycense
Dear Customer,
We are sorry for the issue you've encountered and we sincerely understand your disappointment.
The problem wasn't our fault, but rather the key provider's. However, we took immediate action after your report to resolve the issue for your convenience as quickly as possible.
Anyway, we apologize for the inconvenience, and we remain at your disposal for any additional information or clarifications.
Best regards,
Keycense Customer Support
Paid through PayPal and the license…
Paid through PayPal and the license showed up instantly. Love it when I don't have to wait around.
August 22, 2025
Unprompted review
Reply from Keycense
Dear Customer,
We are very pleased that your purchasing experience was satisfactory.
If necessary, do not hesitate to reach us for information or support.
Sincerely,
Keycense Customer Support
Excuses and lies
On other websites keycense has a really low rating and for good reason. Sends wrong keys and doesn't want to admit it
August 25, 2025
Unprompted review
Reply from Keycense
Hello Jabari,
Thank you for your review.
We are sorry for the issue. Unfortunately, we cannot agree with the statement. We have investigated the case, confirmed the issue with the supplier, and issued a refund.
While it is frustrating and should not happen, it is not uncommon due to the nature of this business. Please note, that it is just a small percentage of all sales.
We hope that you will give us another shot in the future. We are open and happy to talk should you have any questions.
Best regards,
Keycense Team
I really liked how easy the…
I really liked how easy the instructions were to follow. I'm not very tech-savvy, yet I managed without any issues.
August 25, 2025
Unprompted review
Reply from Keycense
Dear Customer,
We're glad you were happy with your purchase and with our service.
In any case, we remain at your disposal for information and support, if necessary.
Best regards,
Keycense Customer Support
Clear guidance
Clear guidance, everything worked without issues. Really satisfied.
August 20, 2025
Unprompted review
Reply from Keycense
Good morning, Leonard,
It is good to hear from you! We are pleased to see that you are happy with the experience and we appreciate the kind words. We hope that we can keep the standard and new improvements to get even better!
Good day to you.
Kind regards,
Keycense Team
Simple and trustworthy
Simple and trustworthy. I've had some bad experiences elsewhere with invalid keys, but this one worked instantly.
August 22, 2025
Unprompted review
Reply from Keycense
Hey Anthony!
Thank you for the feedback. We are very happy to see you gave us a chance after a bad experience elsewhere and we met your expectations.
If there is anything we can do for you, feel free to drop us a message.
Best regards,
Keycense Team
This was my first time purchasing a…
This was my first time purchasing a digital license and I was a bit nervous. But Keycense made it easy and straightforward.
August 15, 2025
Unprompted review
Reply from Keycense
Hi there,
Thanks a million for taking the time to write a review!
We appreciate the trust you have put in us in the first place and we hope that you will find us useful in the future as well!
Best regards,
Keycense Team
Needed help during activation and…
Needed help during activation and wasn't expecting a quick reply since it was a Saturday - but to my surprise, someone responded within an hour
August 21, 2025
Unprompted review
Reply from Keycense
Hey Chris,
It is good to hear from you! In general our current schedule is limited, but we do our best to cover as much as possible securing the lowest waiting time possible. Thank you for recognizing that!
We hope that the quality of service is also to your liking and that you are happy with the resolution.
Our team is open to any feedback if you would like to share more.
Best regards,
Keycense Team
Reply from Keycense
Hi Wayne,
We are very happy to read your comment on this very topic, email spam is painful. We are glad you appreciate our minimalistic approach and like the service in general.
Have a good day!
Best regards,
Keycense Team
AVOID THIS ONLINE KEY SELLER AT ALL COST
I purchased a key for "Ridge Racer Unbounded Bundle" and received a key for "Ridge Racer Unbounded" (the base game, without any DLCs).
The key was purchased on Aug 4th and I immediately opened a ticket with Keycense. It's been more than 2 weeks, and they are still "waiting for the supplier regarind this issue".
They simply do not assume any responsibility and blame the sellers while making you wait instead of giving you a solution or just refunding your money.
I am extremely disappointed, as I planned to buy more keys here, but not worth the trouble or any good deals/low prices they may have.
August 4, 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for your review.
We would like to apologize for the delay. While it may sound like an excuse, we genuinly did not hear from our supplier for a significant amount of time which is unusual. Unfrotunately, we lost track of your case for which we apologize.
As stated in the ticket, we offered a refund from our pocket as it was taking way too long and we deserve the negative.
We only hope that despite this mashup you will give us another chance in the future.
We wish you a great day ahead!
Best regards,
Keycense Team
I didn't know how to use the…
I didn't know how to use the credentials for minecraft account but CS helped me
August 19, 2025
Unprompted review
Reply from Keycense
Hi Marc,
It is great to hear from you! We are sorry for not being clear enough with the instructions initially, yet it means a lot that you have found a solution with our customer service.
If you would have any further feedback, we are happy to hear from you.
Best regards,
Keycense Team
They support Paypal so Im happy
They support Paypal so Im happy, everything went fine with the transaction
August 14, 2025
Unprompted review
Reply from Keycense
Hey Sam!
Great to hear you are happy with the purchase! Hopefully we can improve the experience even further. We are open to feedback!
Have a good one!
Best regards,
Keycense Team
Had a small typo in my email
Had a small typo in my email - they helped me fix it quickly. Great service.
August 15, 2025
Unprompted review
Reply from Keycense
Hey Bob!
It is good to hear from you! We are happy that we could have helped you with your inquiry. If you have any further questions, do not hestitate to get back to us.
Kind regards,
Keycense Team
Purchased two antivirus licenses
Purchased two antivirus licenses - both worked fine. Simple and quick.
August 13, 2025
Unprompted review
Reply from Keycense
Good morning Lorraine,
Thank you so much for the review.
We hope that your devices will be safe and sound thanks to the licenses! If you need more (not necessarily for antivirus) we are happy to serve you.
Warm regards,
Keycense Team
I had an issue with a key not working…
I had an issue with a key not working my region. The support was attentive and replaced the key. I guess it can happen, will give them another chance
August 7, 2025
Unprompted review
Reply from Keycense
Hello Juan,
Thank you for sharing a review and being so understanding.
We are sorry for the situation yet we are happy we managed to tackle it and leave you satisfied eventually.
Hope to see you again!
Best regards,
Keycense Team
Keys don't always redeem, buyer beware
Gave me a key that wouldn't redeem. Trying to make me jump through hoops to get a refund or working key. Asking for private information that I don't need to give them.
August 10, 2025
Unprompted review
Reply from Keycense
Hello Max,
We are sorry to hear about the issue. May we ask for more details about the order so we can check the case for you?
Best regards,
Keycense Team
Fast! Legit! and The Best Prices
I was in search of Buckshot Roulette this morning to play with my friends this afternoon and saw that this site was at the moment the cheapest so I bought it and Instantly got the key that I needed to activate and install buckshot roullete. I also search futher and saw some epic prices. A website I must visit some now and then for the best prices.
July 25, 2025
Reply from Keycense
Hey there Damian!
Thank you so much for such kind review! We are happy to see you here and that you are satisfied with the purchase. Hopefully you've had great time with Buckshot Roulette!
If you need any assistance, we are more than happy to talk. All the best!
Kind regards,
Keycense Team
I've now purchased from Keycense three…
I've now purchased from Keycense three times in the last six months. Every time the product has been delivered quickly, worked as expected, and included support resources. Consistently good service.
August 6, 2025
Unprompted review
Reply from Keycense
Good morning,
We would like to express our gratitude for this review. It is very motivating to see a recurring customer being happy with the service and products we provide.
Thank you for your trust!
Best regards,
Keycense Team
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