Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... See more
Company replied
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See what reviewers are saying
Avraham was professional and friendly as he updated my access tags! Many thanks.
Company replied
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... See more
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... See more
Company details
Written by the company
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Contact info
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3.8
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrific System and Service
No more travelling to the authorised locksmith or to the overworked OC Manager to have security keys duplicated.
The keys requested arrived the following day! Highly recommend Keyzee based on my experience.
May 16, 2023
Unprompted review
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Keyzee is not easy
Devices have still not been delivered (partial delivery complete). System did not work as designed (would not recognise address). tech support fixed this issue, but it still led to delays.
July 27, 2023
Reply from Keyzee
Hi Mark,
Thanks for leaving a review.
We're quite unsure why you've given us 1-Star. Your order was fully delivered in 5 business days. Perhaps you've not received it as you requested it to be delivered to a 3rd party?
We're not sure what other delays there were as your owners corporation manager had just started using our system so perhaps there was some issue there.
Best,
Keyzee Team
Very easy to order
Very easy to order, quick delivery, overall a very efficient service.
July 26, 2023
Slow to post the key
Prompt in taking payment, very slow to post the key to me though. It arrived 13 business days after I ordered it.
July 24, 2023
Reply from Keyzee
Hi Belinda,
Apologies you didn't have the best experience.
At the time you ordered we informed you that it can take up to 10 business days for a key depending on the locksmith's workload. We dispatched your key within this time-frame and unfortunately due to AusPost delays it arrived a few days later than expected.
We hope that we can serve you again soon and provide you a better experience.
Best,
Keyzee Team
Keyzee get the job done!!
Keyzee get the job done promptly and efficiently. Abraham is great to deal with .... great service ...I'm happy!! :-)
July 3, 2023
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Perfect communication.
Perfect communication.
delivered on time.
everyone was very good to deal with!
July 5, 2023
Quick & responsive service
Quick & responsive service. Good communication. Highly recommended.
July 4, 2023
Very good service and prompt!
July 11, 2023
Unprompted review
Abraham was extremely responsive and…
Abraham was extremely responsive and customer service was exceptional.
July 11, 2023
Unprompted review
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Great service
July 10, 2023
Unprompted review
Reply from Keyzee
Hi Alan,
Not sure why Great Service is a 1-Star review but we appreciate your feedback nonetheless!
Keyzee Team
Very helpful
Great customer service and turn around time was super quick
June 2, 2023
Unprompted review
Fast and reliable.
July 2, 2023
Good customer service and response…
Good customer service and response time, however I was promised keys could be delivered by a certain date and it arrived 10 days later...
June 28, 2023
Reply from Keyzee
Hi William,
Thanks for leaving a review. Our customer service team was trying to reach you on a few occasions as the delivery address you provided was invalid. Once we had your delivery address the keys were dispatched the same-day.
Best,
Keyzee Team
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Abraham is bright & an soo helpful
Abraham is bright & an soo helpful. I had to work out it was another company Keyzee which provided fobs. He said 'You can do it' when unclear instructions cropped up.
June 21, 2023
Reply from Keyzee
Thank you so much Anne!
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