i purchased refurbished apple ear pods pro for £57.00 Delivery was before miday the next day. Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up... See more
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See what reviewers are saying
I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... See more
Company replied
Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... See more
Company replied
KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... See more
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Company details
Written by the company
KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.
Contact info
55 Longsmith Street, , GL1 2HT, Gloucester, United Kingdom
- +44 1452 26 0075
- sales@kfdirect.co.uk
- kfdirect.co.uk
4.1
Great
854 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Refurbished air buds excellent
Refurbished air buds excellent.
Delivery and presentation also excellent.
What more can I say? Top seller.
September 6, 2022
Unprompted review
Reply from KFDirect
Dear Allistar,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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Excellent Customer Service
Had a problem with goods that I ordered, spoke to customer services and goods were exchanged straight away.
Would 100% buy from here again.
September 5, 2022
Unprompted review
Reply from KFDirect
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Fast efficient service from easy…
Fast efficient service from easy ordering to delivery. Would definitely buy from here again.
September 5, 2022
Unprompted review
Reply from KFDirect
Dear Ava,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Would recommend
Order came really quickly and exceeded expectations
September 2, 2022
Unprompted review
Reply from KFDirect
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Awful experience
Awful experience. Paid for next day delivery and they didn’t even dispatch it in time. Came two days late.
Advertised as “AirPods pro” what arrived are “earbuds pro”. Very misleading advertising including the photos used
Awful customer service. One line answers that are of no help
Buyer beware
August 31, 2022
Reply from KFDirect
Hi,
We apologize but the delay was due to Royal Mail's strikes going on.
It is clearly mentioned in the item listing that these are seller refurbished and we always encourage our customers to thoroughly read the description before placing the order.
We already have sent the prepaid return shipping label to you so that you can send the item back to us.
All of your queries are replied back with appropriate replies on time, please let us know if you require any further assistance.
Kind regards
Dave
Customer Care
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Very good and received my items on time
August 31, 2022
Unprompted review
Reply from KFDirect
Dear Laila,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Purchased the "Refurbished Air Pods 3rd…
Purchased the "Refurbished Air Pods 3rd Generation with Wireless Charging Case | 1 Year Seller Warranty | Repacked By Yesido". Paid for next day delivery @ £7.99 and the parcel arrived as promised.
However. These air pods are NOT Apple, notice how they do not use the word "Apple" in their description and call them "Air pods" instead of "Airpods". The items are sold as "refurbished" yet every part of the item is branded "Yesido" - Made in China. "Repacked By Yesido" gives you the impression that it is just the packaging were talking about? Very misleading.
When I contacted them to suggest these were not an Apple product at all, they responded by telling me they are "seller refurbished and seller replaces the under performing parts with best available grad A parts", well is this the entire thing then? None of the visible areas were genuine Apple. I would therefore suggest that this is an aftermarket product with MAYBE some genuine apple parts inside, which ones? Hard to know really...
They refunded me minus the costly next day delivery charge... No option to use Paypal or other payment options other than direct bank details into the website so no much option to argue what I believe to be quite fraudulent product and website.
£7.99 out of pocket and moral of the story, pay a bit more and buy Apple products from a trusted retailer!
August 18, 2022
Reply from KFDirect
Hi,
Please note that it is clearly mentioned in the advertisement and we encourage our customers to thoroughly read the description before placing the order.
the delivery charges are charged by the courier company for the services they have provided and we have issued full refund to you for the amount you have paid us for the product.
Please let us know if we can assist you further.
Kind Regards
Dave
Emergency ReadyEasy web site to use and service very…
Easy web site to use and service very good. Would purchase again in the future.
August 29, 2022
Unprompted review
Reply from KFDirect
Dear Nancy,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDirect
Dear Pne,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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The converter was as expected and…
The converter was as expected and arrived quickly, so I can now use my favourite headphones with a tablet.
August 29, 2022
Unprompted review
Reply from KFDirect
Dear Paul,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDirect
Dear David,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Decking screws and jig
Item as described. Delivered quickly. Best price I could find. Would use again.
August 29, 2022
Unprompted review
Reply from KFDirect
Dear Tim,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Reply from KFDirect
Dear George,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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Great service and support when needed
August 26, 2022
Unprompted review
Reply from KFDirect
Hi,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good customer service
Really good help getting my necklace after it got lost in the mail. Once called up they sent another one straight away came next day.
August 26, 2022
Unprompted review
Reply from KFDirect
Dear Faller,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Good products and good customer service.
August 25, 2022
Unprompted review
Reply from KFDirect
Dear Guillermo,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Was great for what I payed for
August 25, 2022
Unprompted review
Reply from KFDirect
Dear James,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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i purchased refurbished apple ear pods…
i purchased refurbished apple ear pods pro for £57.00
Delivery was before miday the next day.
Earpods have been re branded by the new seller but as i opened the case my apple phone picked them up immediately, earpods come with waterproof rubber case neck cord and apple charging cable.
alltogether a great product fantastic price sold by a very reliable company. the bonus is i saved £150
Steve H
August 25, 2022
Unprompted review
Reply from KFDirect
Dear Steven,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Purchased refurbished AirPods and…
Purchased refurbished AirPods and couldn’t be happier
Arrived quickly
Excellent valve
Will defiantly use again
😊
August 25, 2022
Unprompted review
Reply from KFDirect
Hi,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
Excellent price for AirPods Pro.
The product description was clear and explained exactly the refurbished process. Easy to use ordering and payment process. Delivery and notification were very good. Very pleased with the product - AirPods Pro. What a saving! I have recommend this site to others!
August 24, 2022
Unprompted review
Reply from KFDirect
Dear Sarah,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Dave
Customer Relations
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