K Green Property Reviews 4

Warning: Do Not Trust This Property – Deposit Scam

The room itself was fine, but the experience after our stay was appalling.

We were fighting to get our £100 deposit back, over 4 months after our stay. The property falsely claimed we damaged a coat stand, something we never even touched. It was the middle of summer so why on earth would we be using a coat stand? We asked the company to provide pictures as evidence of any damage to the coat stand, they never did send us these photos. This is a completely made-up excuse to keep our money. To make matters worse, we were charged £20 for checking out just 15 minutes late. It’s clear they are looking for every possible way to squeeze extra money from guests.
We received an email saying they would refund £80 of our deposit, after 4 months of going back and forth with the company via booking.com. That kind of behaviour is not just unprofessional, it's dishonest.

The property consultants handling this are completely untrustworthy and seem to scam guest around deposits. Avoid this property and any others managed by the same people. We will never stay at one of their listings again.

We have worked with K green for around a year, they are a pleasure to work alongside. Punctual with payments and very organised. Great management company to work with.

Their only positive review on TrustPilot is from themselves. Stacey is his wife.

In our experience, this husband and wife team lacked basic professionalism. Our experience working with them was incredibly poor. To Kieran’s credit, our dealings were with his partner who seems to attempt organising short term let turnovers.

In response to this single review, they have now taken to reviewing our company in several forms in retaliation from their company account, Kieran's personal account and his wife Stacy's personal account. It has been disappointing to again see such a lack of professionalism. Looking into other reviews they have left other companies shows that this is common behaviour.

We take all feedback seriously, but we also believe in setting the record straight when a review does not accurately reflect the reality of events.
From the beginning, there were multiple communication errors with our company and theirselves that directly impact our ability to perform requested tasks. This includes changing access codes without letting us know resulting on team members being sat outside for extended periods of time, giving us set up and stock instruction after appointments had already been completed, and failing to communicate with their guests on several occasions, meaning our team was put in awkward and eventually a dangerous situation.

To address the claims in this review:
Payment & Invoicing: Our invoicing policy was clearly communicated. As per our terms and conditions which are emailed to every client when a booking is made, payment is due upon completion and cards on file can be charged as such unless other arrangements are made. We responded professionally and provided the necessary breakdown.
Cleaning Standards & Linen Management: The client consistently failed to provide the correct linen sizes for beds, making it impossible to meet her own expectations. She also changed requirements after cleans had been completed, creating confusion and unnecessary complications.
Communication: While we are always happy to assist our clients, we do not provide 24/7 concierge service. Comments regarding our lack of communication were disappointing as our experience often included Stacy sending messages to our company Whatsapp between 10pm and 2am and expecting an immediate response. If I as business owner happened to see them, I would respond as a courtesy, but its not a reasonable thing to come to expect.
Staff Safety: The final incident that led to us discontinuing our services was deeply concerning. Our team was put at risk due to the client’s failure to communicate proper check-out times, which resulted in an aggressive confrontation with guests. They laughed it off and claimed we were exaggerating, when in reality if left one of our female cleaners deeply shaken as the guests they had in became extremely aggressive after she emptied the fridge of left behind items in their Airbnb. We will never tolerate situations that jeopardise the well-being of our staff which is what has led us to this situation.
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Ultimately, we made the decision to part ways because we hold our business—and our team—to a higher standard than this client was willing to uphold in her own operations. We work with many professional, well-run Airbnb hosts who appreciate and respect our services, and we are grateful to continue working with those who understand the value of a reliable, quality cleaning company.
Broom & Bucket Cleaning Services

Was looking for a deal which I needed to move quickly with, Kieran was amazing with finding just what I needed and made sure all the numbers stacked up (which they did) was a very easy process as communication was spot on throughout. Very easy to work with and will definitely be doing more deal with Kieran.