Khanum's Reviews 

I had such a lovely experience shopping at Khanum’s! The customer service was absolutely amazing. I was unsure about the sizing, but they were incredibly helpful, patient and gave me the perfect advice.

My dress arrived so quickly, and it fits absolutely perfectly! I also really appreciated how helpful and thoughtful they were throughout the whole process, especially since I needed the dress for my engagement.

You can really tell they care about their customers and go the extra mile to make sure everything goes smoothly. I couldn’t be happier with my experience. I will definitely be shopping here again! Highly recommend! 🤍

Dear Customer Service Team,

I am writing to express my extreme disappointment and frustration with my shopping experience on your website.

I find it absolutely unacceptable that I can place an order worth almost €1,000 and still not be provided with a simple return label. Considering the amount of money I have spent, I would expect a much more straightforward and customer-friendly return process.

What makes the situation even more frustrating is that, when returning an item, I am not even offered a refund to my original payment method. Instead, I am issued store credit, which, quite frankly, is only valid for six months. I find this completely unreasonable. I paid for the dress with my own money, so why should the store credit I receive in return have an expiry date at all? It should remain valid indefinitely.

It is honestly unacceptable that a customer spending almost €1,000 on dresses has to organise the entire return process themselves and spend so much time going back and forth via email just to ensure that a return is handled properly. A return should be a simple and hassle-free process, not something that requires endless communication and unnecessary effort.

I have previously placed an order with Club L London in the United Kingdom, also worth several hundred euros, and the entire return process was completely straightforward. I was simply provided with a return label, without any complications or unnecessary correspondence. This is exactly the kind of service I would expect from a brand selling dresses at these price points.

Beyond the inconvenience of the return process itself, I find it particularly disappointing that customers are not even given the freedom to try on items and then decide whether they wish to keep them. Instead, customers are effectively forced to accept store credit rather than receiving their money back. And on top of that, this credit comes with an unreasonable six-month expiry date.

There is absolutely no guarantee that I will want to exchange a returned dress for another one immediately. Perhaps I would prefer to wait a few months until a new collection is released before choosing something else. Why should I be pressured into making another purchase within six months simply because I returned an item that I originally paid for?

From a customer’s perspective, this entire policy feels extremely unfair and, quite frankly, exploitative. Customers should not be penalised for exercising their right to return an item, especially when they have spent a considerable amount of money with your brand.

I genuinely believe that your return policy and the overall customer experience need to be reconsidered. At the very least, I expect a simple return label, a straightforward return process and store credit that does not arbitrarily expire after just six months. Ideally, customers should also be given the option of receiving a refund to their original payment method.

I would appreciate a proper response addressing these concerns rather than a generic explanation of your existing return policy.

I look forward to hearing from you.

As a Bengali myself, I was excited to purchase from this brand! Such a STUNNING outfit, high quality yet so comfortable! So complimentary! Quite forgiving on the sizes due to the flexible material, beautiful colours and style available as well as modest options and not to forget the fast delivery! Can’t wait to purchase again!

Everything was lovely from order to final use. Order was dispatched when promised, received the dress in great condition and packaged properly. The fit was great, as a heavy chested girl, I was surprised to see that the bust fit me perfectly. Everyone complimented me at my event. I will be purchasing again!

An amazing experience. Easy process to book in your bridal consultation. Left with my dream dress

I chose Khanum’s for my wedding dress and it was the best decision I could ever make! I skipped looking around stores cuz I knew I could never find a nearby store (in Riyadh) that provides what I needed, Elegant, clean & timeless! I only ordered the dress 10 days before my wedding and they managed to deliver it within 5 days through delivery restrictions and so many obstacles! Their customer service is undeniably top notch, patient, understanding and truly caring… I can’t thank you enough for giving me the comfort and peace of mind to finally enjoy being A BRIDE!❤️❤️ this was my first time ordering from Khanum’s for possibly the most important day of my life and I have 0 regrets and a thousand tears of joy!! Thank you from the bottom of my heart ❤️ the dress fit is perfect literally 0 adjustments needed, material and fabric are just heavenly!!

Very good and professional customer service i love my dress good quality

I cannot recommend Khanums highly enough! Although there was an unexpected delay with my preorder, the customer service I received from Nora was absolutely exceptional. She proactively kept me informed every step of the way, was incredibly understanding about my upcoming birthday trip and even arranged a complimentary upgrade to express shipping to help ensure my dress arrived on time! In fact it arrived earlier than expected

What impressed me the most was the genuine care and communication throughout the process. I felt valued as a customer from start to finish. And the dress?? Absolutely. Stunning. The craftmanship, detail and quality exceeded my expectations and it was worth every moment of anticipation. Thank you to Nora and the Khanum’s team for turning what could have been a stressful situation into such a positive experience as a first time buyer. I’ll definitely be shopping with you again!

Dresses are lovely with amazing material!

I ordered a dress from Khanum's and exercised my statutory 14-day right to cancel an online purchase. What followed was the worst returns experience I've had with any UK retailer.

When I first asked for a refund, they told me flatly: "we are unable to issue refunds" and they "wouldn't be able to make an exception" - offering only an exchange or store credit. That is not what UK law says. The Consumer Contracts Regulations 2013 give you 14 days to cancel an online order for a full refund, and a shop's internal policy doesn't override that. They knew it too, because one email quoting the law later, refunds were suddenly possible after all.

Even then the obstacle course continued: I had to pay for tracked return shipping myself, provide proof of posting, and chase for updates. Once they had the dress back on 24 September, they confirmed the return was "processed and approved" - then told me the refund could take "up to 30 business days". The same regulations require reimbursement within 14 days of receiving the goods back. Their automated emails even warn that following up "will push your email further back in the queue". Clearly a deterrence strategy.

Only after I cited the legislation and set a firm deadline was my refund processed - 80 minutes before it expired, eleven days after they had my dress back. They also kept the £5 delivery charge, which the regulations say should have been refunded as part of the cancellation.

EDIT (15 October): Two corrections since this review was first published. Khanum's have now refunded the £5 delivery charge in full - it arrived only after the review went up. And I originally wrote that the refund took two and a half weeks after they had my dress back; it was in fact eleven days. The rest of this review stands exactly as written.

Every step was designed to make me give up: "no refunds", then exchange or credit only, then a 30-business-day wait, then don't-email-us-or-else. The clothes may be lovely, but if you ever need to return anything, expect to fight for your own money and quote UK consumer law to get it. I won't be shopping here again.

Found the dress of my dreams with KHANUM’S, never heard of them but they have now become one of my favourite, trusted brands.
Ordering online was excellent, great delivery, but I always get that uncertainty “What if it doesn’t fit” when the dress arrived it couldn’t of been more perfect, the style, the material, the length, the movement/stretch wow…. Will absolutely recommend and buy again 💯

They made my 25th birthday look come true. From the service to the quality of my dress - everything was a straight 5 stars from me. The dress was perfect in every way!!!! The cute beautiful details, the customer service, the speed, the care & on the piece itself. The dust bag, the cute little thank you message & the box! This will be a dress that will forever mean something to me not only due to its beauty but due to the people behind the scenes too. Thank you so much! A girl would be so lucky to wear one of your dresses! x

★★★★★
Absolutely OBSESSED with this dress! I wore it in Santorini for a party and got so many compliments. The blue color was stunning, the fit was incredibly flattering, and somehow it was actually super comfortable which is a rare combination!

And let’s just say… it made my butt look AMAZING. 😂🍑 It hugged in all the right places without feeling tight or restrictive. I felt confident, comfortable, and gorgeous all night. Such a perfect vacation/party dress and definitely one of my favorite purchases!

Beautiful quality, perfect fit, quick delivery even with it being international!

This was my 36th Birthday Gift from my Fiance, YES I stole the Show, ENTIRE Evening. Khanum’s DID NOT DISAPPOINT. Will purchase from business again. 10/10 recommend

I honestly couldn’t recommend Khanum’s enough!!! The customer service was amazing from start to finish. So fast, helpful and understanding, especially as I ordered my dress quite last minute. They went above and beyond to make sure everything was sorted for me, which I really appreciated and they was soo sweet too. When my dress arrived, I was so impressed with the quality and the fit was absolutely perfect. It looked even better in person and felt so beautifully made. I’m so happy with my purchase and the whole experience. Thank you so much Khanum’s!

I cannot say enough amazing things about Khanmu’s! My engagement dress was originally on pre-order and was not expected to be available until a later date, but they went completely out of their way to make sure my dress was sent to me early so I could have it in time for my Soodoonis.

They truly went above and beyond for me, and I will never forget how much effort they put into making sure I had my dress for such a special day. The dress was absolutely beautiful and made me feel so confident and special on my engagement day. Their customer service, kindness, and willingness to accommodate me exceeded my expectations.

Thank you so much, Khanmu’s, for going the extra mile and helping make my Soodoonis day so beautiful and memorable. You definitely have a customer for life! 🤍✨

Thank you so much Emer, for your outstanding help and support. When I needed to exchange my dress for the correct size, you made the whole process incredibly easy and arranged the replacement within just 24 hours.

I’ve been purchasing from you for quite some time now, and it’s always been a pleasure. The quality, service, and attention to customers are consistently excellent.

I really appreciate your prompt response, professionalism, and willingness to help. Thank you again for making the experience so smooth and stress-free. I look forward to shopping with you again in the future.

Maryam ❤️❤️

Beautiful dresses, excellent quality and modern yet timeless design.

I had the most amazing experience with Khanum’s! I really wanted a particular dress for my birthday, and they made it happen. The customer service was incredible from start to finish, and I couldn’t be happier with my dress!
I’ll definitely be ordering again and would highly recommend Khanum’s to anyone Xx