Khanum's Reviews 

What Khanum’s did for me was outstanding and honestly beyond words. I initially purchased the wrong size and reached out to their team about a return. They were immediately kind, responsive, and happy to accommodate me. I shipped the dress back, but that’s when the nightmare began.

The shipping company I used completely failed to deliver the package. It was “lost” for an entire month and eventually returned to me because they claimed the address was incorrect. By the time I finally got it back, I was well outside the return window. I contacted Khanum’s again, explained the situation, and despite the delay not being my fault, I was still technically out of timeframe.
Their response? Pure understanding and grace.
They listened to my situation with so much care and empathy and kindly extended the return period for me. Not only that, but they provided me with a return label and arranged the shipping themselves to avoid any further issues. Even more impressively, they honored the original Black Friday discounted price instead of charging the updated full price. That level of integrity is rare.

They also helped me choose the correct size and guided me through the entire process step by step. Once everything was sorted, I shipped it back, and they returned the new size to me via express delivery . it arrived in less than two days!

Now, about the dress itself: it is absolutely stunning. The fabric and quality are incredible. For sizing, I would recommend going one size up if you prefer a less snug fit. Instead, if you want it to be tight, then go for your usual size. Just be careful. I think that the taller you are, the better an extra size is. Following the size chart, with my measurements, I’m supposed to be an M. However, I don’t quite like the fit of Large, as it was too tight on me (I think this also relates to the fact that the taller you are the wider your hips are)

For reference, my measurements are:
• Chest: 88 cm
• Waist: 70 cm
• Hips: 100 cm
• Height: 6’0”

And yes. this dress is truly tall-girl friendly! I’m 6 feet tall, and it still reached my feet with length to spare.

Overall, this was one of the best customer service experiences I’ve ever had. Khanum’s went above and beyond, and I couldn’t be more grateful. Highly recommend , not just for the beautiful designs, but for the incredible team behind them.

The dresses are amazing just like the staff. I had some worries about one dress and sent a email. I got fast replies and info. So i ordet my dress and it was perfect. I will gladly in the future buy more dresses from them :)

I originally had my heart set on a different outfit from Cannes, but unfortunately it was no longer in stock. While browsing, I came across another dress that instantly caught my eye and I’m so glad I did!

The service was absolutely amazing from start to finish. They even offered to custom-make the original outfit that was out of stock, which I thought was such a lovely and thoughtful gesture. That level of care really stood out to me.

Postage was incredibly fast. I received my dress within just two days! It was beautifully packaged, and I especially loved that the outfit came in its own satin travel bag. Such a perfect touch and so practical for storing or travelling with it.

Honestly, they’ve quickly become one of my new favourites, and I’m already looking forward to purchasing from them again. I’m pretty sure this won’t be my last order. Thank you so much for such a wonderful experience! ✨

Ridiculous shop! They refuse legal return of items with some home made laws on the website. I am planning to sue them to get the refund, bunch of clowns.
Never buy from them!!!!

Most beautiful dresses and customer service. Will definitely be ordering again!

Amazing experience and the staff was lovely to deal with! Emer the girl that looked after us, was very helpful and had such a beautiful personality, made everyone feel welcome and comfortable! The dresses were absolutely stunning and great material and quality! Highly recommend, you will not be disappointed!

Amazing experience from start to finish big thanks to Emer who was so helpful from start to finish from emailing me before our appointment to checking in with me afterwards! And of course got us sorted out with the most amazing dresses ♥️ thank you!

Flawless experience and beautiful dress! I love that the fabric of the dress looked rich without being heavy. Can’t wait to order again for my next occasion!

I feel like a million dollars every time I wear a Khanums dress! The service is incredible, delivery is always on time and the owner is a beautiful inspiration!

I cannot say enough good things about my experience with Khanum’s. After my original birthday dress from another brand was delayed in transit, I left a comment asking if there was any chance my Khanun’s order could be expedited. I wasn’t expecting much beyond a kind reply — but instead, they jumped into action immediately.

Their team went above and beyond to get my dress shipped out as quickly as possible, with genuine care and urgency. The communication was thoughtful, the response time was impressive, and the level of customer service felt truly personal.

In a world where great service is increasingly rare, Khanum's set the bar. Not only is the product beautiful, but the people behind the brand clearly care about their customers and their moments. I’m incredibly grateful and will absolutely be a repeat customer!

I’ve never been compelled to write a review before, but I just felt I had to write this one.

I ordered my dress during the black friday rush period, which I’m sure is already a high volume time for every business. When the package arrived, I was blown away at the quality of the dress and the packaging and the experience of it all.
Even then, when I received it and found it to be a little tight for my comfort (entirely my bad), the team was prompt and understanding in their responses. Kayla never left me wondering about the status of my exchange, and responded to my emails right away no matter the time of day. They reserved the dress in the color and size I wanted to exchange for immediately. When my package finally made it overseas back to them and they inspected it and sent back a bigger size, Emer kept me informed at every step of the process. I had never experienced more comfort and peace of mind while sending a package back, overseas at that.
The red krace dress is gorgeous and the new size fits me like a glove. I am so happy with the whole experience.

I love the dress. I love the quality of it. It made my body look so lovely it was just the best quality especially for my graduation day. I received lots of compliments. I love how elegant it looks. It’s honestly a staple in my wardrobe now.

Amazing fabric and even more beautiful in person! Can’t wait to see the next few collections and buy my next outfit! Received so many compliments ❤️

I can’t put into words how kind, caring and lovely this company is. I placed my order on Friday due to an emergency and wasn’t sure if it would even arrive for my event on time but all the staff kept me reassured on emails and on instagram replying to my (incessant) messages and ensuring they would do what’s possible to get my dress to me. I was so so grateful and still can’t believe they got it to me within 4 days! Such a wonderful experience and such a lovely company and business. Couldn’t recommend them enough!!!

I got help and i really like the service

I just love love this brand, they were absolutely incredible with me since i couldn’t try the dress before buying it they were very helpful they took my measurements and they found me the perfect size. It was for my civil wedding and the dress was incredible the fit, the quality and the fabric everything was PERFECT ! Thank you so much for your work keep it up 👍🏽

The delivery surpassed expectations even though I live outside the UK. The dress is gorgeous, well stitched with a nice material. The customer support was also very active and attentive to my needs.

Amazing customer service (Have to mention Kayla - soooo helpful, answering emails by 4am GMT and she made sure my order was shipped same day for my event)
Amazing quality (I was sceptical because it is polyester, but I'm glad I bought it. It's super thick it feels amazing and the beads do not come out) for the design and the craftsmanship I will say the price is worth it.

Fast delivery.

I got the Green Krace dress in Large, (my waist is 29 inches, my bust is 38 and my hips are 46) and the amount of compliments I got!! People thought it was tailored. Perfection.

This is my new favorite brand!

The outfits were so amazing, so beautiful. It fit me like a glove. I looked so stunning in them and got compliments from everyone that saw me literally. Everyone kept asking where I got my outfits from. I will definitely be shopping on here again. Best choice I made.

Amazing quality, absolutely pristine and the customer service was excellent! I’m beyond satisfied!