Ordered my pendant on the 17/04/25 and it arrived today 14/05/25. It took slightly longer to make as the Easter bank holiday, so they added me a free piece of jewellery in. Overall I’m very happy eith... See more
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Review summary
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Based on these reviews
I cant give Khral 5 star because waiting 6 weeks for a custom pendant is just ridiculous, however when the pendant landed ? Different level! I cant stop looking at it. Its crafted so beautifully the p... See more
Company replied
FANTASTIC CUSTOMER SERVICE! I bought a bracelet for my son for Christmas. But I ordered a size to small. We had 6 days before Christmas, not only did Alex arrange for the smaller size ro be collect... See more
Company replied
I ordered a bracelet from this company and when it arrived I just decided on a different one. The packing and quality was fantastic though!! I then had to request a refund and after seeing some revie... See more
Company replied
Top tier quality Cuban chain, bought a couple over the years but this is exactly what I was looking for. Great colour and clasp mechanism, premium packaging and quick delivery. Highly recommend Khral!... See more
Company replied
Brilliant quality chain and bracelet. Had an issue with the delivery address which was quickly resolved by Alex. 10/10 experience will be back for Christmas gifts!
Company replied
Ordered during black Friday sales recieved my item sooner than expected. Hassle free and great quality chain received. Definitely 5 star experience
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Best quality jewellery pieces as they also offer 15% off for first time customers as well as quick and easy delivery services.
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Presentation package excellent fit 8in just right looks great on wrist only drawback is the delivery EVRI very poor 8 days from order not really good service for a great product
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Khral has been great it was fast reliable service and I received my goods within two days with no issues
Amazing quality custom pendant, looks even better in person and quick delivery!
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Great chain great service, delivery was on time 10/10 would recommend
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Brilliant jewellery couldn’t ask for more. Quick and efficient delivery. Definitely recommend.
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Top quality jewellery loved it will buy again
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Luxurious chains at affordable price delivery was quick too
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Quality exceeded my expectations . Provided a great customer service and fast delivery Highly recommend !
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brilliant customer service easy transaction quick delivery. top quality chain and good quality material
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Bought as a gift for my son during their Easter Sale, the quality of the chain and bracelet is excellent. Pieces feel expensive and have a premium feel. Quick shipping and great packaging to top it of... See more
Company replied
On-time shipping, reliable brand - very authentic and affordable!!
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I contacted customer services regarding returning an item (which is too small) 3 times but sadly still waiting. Very frustrating as was an 18th Birthday gift which has now been and gone. Update: S... See more
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AVOID AVOID AVOID! Useless customer services! I ordered a bracelet in December which was unfortunately too small & a bit tacky therefore as per stated on their website, I emailed them to organis... See more
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Just to start off the products are always good. They never tarnish and I’m always getting complements on them. However, I placed an order a while ago in late November, I ordered the wrong siz... See more
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Don’t buy from them. As my last review they promised they would come back to me yesterday and still ignoring my emails.. this is an absolute joke. I will be reporting you to the financial ombudsman if... See more
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First of all this is not the first time this is the second time but I decided to give them the benefit of doubt. It says on the website it takes 3 weeks both times they took well over that 3 months. T... See more
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Ordered my product only had a confirmation email that it it had been purchased and had no update since it was supposed to have been delivered a week ago from now ive emailed twice and had no response... See more
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I’ve been trying to contact them since January for refund and return the item I ordered as it was to small. And I’ve heard nothing. DO NOT BUY FROM THEM!!! as if you need a return you will never get o... See more
Company replied
It’s a lovely product, but all I want to do is return it, as the item is to small, but I’ve had no responses. And I’ve tried so many times to contact them. I wouldn’t use them again, poor customer ser... See more
Company replied
Where do I start? I ordered a chain & bracelet on the 22nd April and to date I have received NOTHING! I paid for express delivery (next day delivery) and clearly they do not understand the meaning of... See more
I received my order late. I had to contact Khraal Customer Services to complain
Put a complaint in about wanting to return a bracelet I ordered as it didn’t fit, they finally emailed me back asking if I wanted to exchange but said I just wanted to return and now they haven’t rep... See more
I've had a really poor experience so far from this company. I placed my order on the 22nd April and to date I have received NOTHING! I even paid for express delivery (next day delivery) and althoug... See more
Company replied
Company details
Written by the company
Designed and dispatched from within UK, Khral is a leading Jewellery brand specialising in chains, pendants and bracelets. Our team undergoes specialist quality control on each piece leaving the HQ, ensuring all pieces are 100% Waterproof, Heatproof & Perfected to the finest attention to detail. The Khral team is built upon the foundations of quality, consistency and integrity. Our purpose is to bridge the gap between luxury goods and value for money. All our pieces are complimented by our luxury packaging consisting of a magnetic lid box, a premium leather pouch and a gold stainless steel warranty card.
Contact info
United Kingdom
- Enquiries@khral.com
- khral.com
4.1
Great
172 reviews
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item was delivered eventually - return refused
Item was delivered eventually. Needed to remove protective wrapping to test if bracelet would fit. When it didn't fit and I asked to return the item I was told it couldn't be returned because the protective wrapping had been removed, even though the item had only literally been tried-on. Pretty sure this is illegal under Distant Selling legislation but item was poor quality anyway and so would just prefer to not have to deal with company again. Avoid.
January 22, 2025
Unprompted review
Reply from Khral
Hi Luca,
Thank you for your review. Please note we wrap pieces in protective wrap so that it ensures the item is received in new condition and that customers can check sizing before unwrapping. We advise customers to check the sizing of the piece with the protective wrap present therefore if the size is not suitable it can be easily exchanged or returned by us. Once the protective wrap is removed the piece is deemed as used therefore we can not accept returns or exchanges, which is stated in our T&Cs. We are extremely sorry about this but we hope that clarifies the situation Luca.
Kind Regards,
Seb From Khral
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Brilliant quality
I got an 8mm Cuban chain and bracelet set, brilliant quality and quick shipping. Seb from customer service was always quick to reply, can’t complain 100% recommend getting your jewellery from Khral.
January 10, 2025
Unprompted review
Reply from Khral
Hi Ahmed,
That's great to hear, thank you for your review Ahmed. I'm glad we did our part, enjoy your pieces!
Kind Regards,
Seb From Khral
10mm Miami Cuban review
I bought a 10mm Miami Cuban chain and the quality is really good considering the price it’s an absolute bargain and even though there was a little delay they gave me a free chain for the inconvenience even though they didn’t have to and that’s shows their good customer service skills, I am truly happy with my purchase and I’m sure you will too.
January 15, 2025
Unprompted review
Reply from Khral
Hi James,
Thank you for your review, enjoy your pieces!
Kind Regards,
Alex From Khral
Extremely happy
Recently, I ordered from this brand, and I was very satisfied with my experience. The delivery was prompt, the products were of excellent quality, and the packaging was well-crafted and of high quality for the price.
January 2, 2025
Unprompted review
Reply from Khral
Hi Adam,
Your review is much appreciated, thank you!
Kind Regards,
Alex From Khral
Quick shipping
Quick shipping! There jewellery is not cheap looking and doesn’t turn rusty or green. They are reasonable prices and are really detailed and nice colour ranges! I would 100% recommend and would buy if there again ❤️
January 3, 2025
Unprompted review
Reply from Khral
Hi Sophie,
Thank you for your review, that's great to hear. Enjoy your jewellery!
Kind Regards,
Seb From Khral
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Very disappointed
Very disappointed, took a while but the wait was reasonable. Communication is slow but they respond.
The way the pendant is made it will break. First day my daughter looked at it accidentally dropped it on the floor. Carpet! And the pendant broke. Can not be used as the link has broken offf. Now I’m going to have to spend more money to fix it.
Not worth it… lucky it was at home… definitely would have lost it…
Advice for Khral ; the attachment for the link to hold chain and pendant together is too week, better materials need to be used and a better solid link… absolutely rubbish
December 2, 2024
Reply from Khral
Hi Haley,
We appreciate your review and advice. Please note we are not liable for breakage of custom pendants, we perfect the pendant to the best of our standard and our customers do appreciate the attention to detail of each stone. We send out each piece with strict quality checks, once dispatched by us the responsibility is given to the customer for custom made pendants. We ensure no breakage will occur for the pendant when worn however if the piece is dropped the risk of breakage is present. Please don't hesitate to contact us and let us know if you have found a fix, if not we'll try help resolve the issue for you. We hope that helps and hope you have a great new year!
Kind Regards,
Seb From Khral
I ordered a bracelet for my son and it…
I ordered a bracelet for my son and it still hasn't arrived and it's been over 3 weeks I have messaged a couple of times and have been told on numerous times that ut will be with me in 2-3 days. I'm not happy at all.
December 11, 2024
Reply from Khral
Hi Lisa,
Your order is at the delivery depot and fingers crossed out for delivery today. We apologise for the delay, please note couriers sometimes do take longer to deliver upon receiving during festive seasons. We can assure you it will be with you either today or tomorrow upon checking the tracking status, we're sure it'll make the perfect gift for your son, we hope you have a great Christmas!
Kind Regards,
Alex From Khral
Order placed 3 Dec - still not here
I placed my order for a bracelet as a Christmas gift for my son on 3 December. Still no sign of this and no tracking available. Can someone please tell me where it is? Thank you.
December 11, 2024
Bought a bracelet for partner item is…
Bought a bracelet for partner item is lovely but two small messaged them twice about an exchange no response
December 12, 2024
Unprompted review
Reply from Khral
Hi!
We’ve requested information from you so we can track your order details and get the exchange sorted, hope that helps!
Kind Regards,
Alex
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So at first delivery was delayed
So at first delivery was delayed. I reached out to them on 2 platforms and got a reply a day later promising a free next day delivery and a free item. The next day delivery hadn't been added when I checked my product tracking and once my item arrived it came without the magnetic gift box advertised on the site and the promised free item wasn't there either.
I would've preferred if they didn't make false promises.
December 16, 2024
Unprompted review
Reply from Khral
Hi Sadiyo,
We have got in contact with you over sending the free chain with the box free of charge. Unfortunately the order was already packed and sent off before I made the request to our fulfilment team to add in your free chain. To help resolve this we are willing to send another out to you so we can keep our promise, as we have built our business upon customer satisfaction!
Kind Regards,
Alex From Khral
Bought as a gift for family friend and…
Bought as a gift for family friend and they loved it.
the packaging was first class, plus a lifetime guarantee!
November 23, 2024
Reply from Khral
Hi Fatima,
That's great to hear, glad they loved it! Thank you for your review.
Kind Regards,
Alex From Khral
Still not received the item
Still not received the item, so on delivery rubbish service
November 27, 2024
bought a chain and bracelet for my…
bought a chain and bracelet for my partner and he totally loves it and so do i very quick delivery, the packaging and overall quality is amazing for the price i paid! definitely would recommend to buy.
November 24, 2024
Unprompted review
Reply from Khral
Hi Haich,
Thank you for your review, it means a lot to us!
Kind Regards,
Seb From Khral
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Reply from Khral
Hi Mark,
Thank you for sharing your experience at Khral!
Kind Regards,
Seb From Khral
Quality service
Company with very professional customer service . Ease to contact on weeks days and provide assistance with not complication . Items are the grate quality . Always willing to satisfy customer
November 4, 2024
WARNING!!!! DO NOT BUY FROM THIS SCAMMER!!!!!!
WARNING TO ALL, DO NOT AND I REPEAT DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE.
IT IS AN ABSOLUTE SCAM. THE CHAINS ARE ABSOLUTE PLASTIC AND WHEN YOU RETURN THEM, THEY REFUSE TO REFUND YOU!!!!!!!
THIS SO CALLED SCAMMER CALLED ALEX THEN IGNORES YOUR EMAILS.
I WILL HAVE MY BANK CLAIM MY MONEY BACK!!!!
SAVE YOUR TIME AND MONEY AND SHOP ELSEWHERE
WHAT AN ABSOLUTE DISGRACE AND JOKE OF A COMPANY!!!!
IF YOU CAN EVEN CALL IT A COMPANY!!!!!
November 3, 2024
Unprompted review
Reply from Khral
Hi Abdul,
Firsly we'd like to apologise for any inconvenience caused, however we did do our part based on your requests. You wanted to return your chain based on the sizing but you were very happy with the quality of the piece. We sent a free return label to you but asked whether the chain was removed out of its protective wrap and you stated it was untouched. When received, the chain was used and the protective wrap was loose which did not comply with our T&Cs for returns. We have still issued a full refund for you to ensure you're happy on your behalf.
Kind Regards,
Alex From Khral
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Reply from Khral
Hi Diana,
Thank you for your review!
Kind Regards,
Alex From Khral
Perfectly item
Perfectly made item even the pouch and box are well made. Great communication as well
October 24, 2024
Unprompted review
Reply from Khral
Hi Mick,
That's great to hear, thank you for your review!
Kind Regards,
Alex From Khral
Purchased multiple times and always top…
Purchased multiple times and always top quality. 👌
October 14, 2024
Unprompted review
Reply from Khral
Hi Saad,
Always great to see you here at Khral, thank you for sharing your experience, see you soon!
Kind Regards,
Alex From Khral
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