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2.3
6 reviews
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BEWARE of predatory Junk Mail. We received not 1, not 2, but 3 matching large shiny never-requested junk mail fliers from “Khula” today. They are all addressed to….
NOONE!
A Quick Look into online reviews confirms my suspicion: this “company” screams “SCAM”.
Ordered 2 pairs in March received end of April. Received the wrong colours, tried emailing with a picture of what was received and a copy of the original order, dm'ing, no response or acknowledgement and it's now end of June. Their social media is full of people with the same issue. Extremely disappointed
Ordered my gold earrings back in September 2022, still no earrings today. Khula doesn’t reply to emails or dms. Comments on their insta page are flooded with people saying they haven’t received their order either. I had ordered from them before and I still love that pair to death. It hurts to feel like you’re being let down by something you love.
Placed an order in November the item has still not arrived. After sending multiple emails, finally got a response in January with an apology and that I will receive the order at the beginning of February, but still haven't received. Generally really bad communication and customer service, loads of messages on their instagram with customers experiencing the same issues, instead of updating on their instagram with some sort of explanation for the delays the comments just get deleted.
I place an order for a pair of earrings for my daughter on the 9th Nov. Never received an email confirmation but waited to see what would happen. After over a month, nothing happened and I noticed on her Instagram that others were waiting for responses and orders. Luckily I had paid via my paypal account and managed to get my money back. It seems many other people have lost out on orders.
Ordered 3 pairs on 15 November hoping to gift earrings to my sisters for Christmas. Emailed on 3rd and 8th of December, no response to either. There has been no communication regarding delays, either by email or on the website. Really disappointed.
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