Kia Motors America Reviews 227

I own a 2016 KIA Optima. I bought it BRAND NEW in 2016. I was great until it hit 38,000 miles. Still under warranty, The Dealer REPLACED the Engine. It's now 3 months old and doing good, but now the windows are going bad. It's NOT RELIABLE! DON'T BUY IT.

We had a drive train issue on our Kia telluride that is a year and a half old. The Kia warranty is 10 year 10 thousand miles supposedly. We were out of town when this happened and were told it would take 2-3 weeks to fix with no rental or car replacement. The dealership doesn’t get reimbursed by Kia and so they wouldn’t cover it. That is standing by your warranty. It’s honestly been a nightmare and such a hassle to deal with while we were on vacation. Getting a hold of someone took a whole day and then we were hung up on with no resolution. Getting a hold of a manger is next to impossible. So now we are stuck paying for a rental car and figuring a way to get our vehicle back. I will never buy another Kia again or recommend them to anyone.

I had over 3 recalls on my Kia Sorento. Kia never made good on their class action lawsuit. I had to have my car sit for over 6 months and still never was able to have it fixed by a Kia dealer. I was told that I would have to pay for it regardless and that they were scheduled a year and a half out on this repair. Now mind you, one of the recalls was that the vehicle would just burst into flames even if it was not running! Their advice is to park it away from your home and other buildings while you waited for repairs. Then I did have two of the repairs made at my local non dealer mechanic and Kia claims denied my claim. Gave no reason and when I called to speak to someone the lady was so rude and told me, "that is it that is all we can do your claim was denied." I finally had to sell the car to a dealer at a loss. A BIG LOSS! NEVER BUY A KIA THEY DO NOT CARE ABOUT THEIR CONSUMER EVEN IF IT MEANS BURSTING INTO FLAMES WHILE DRIVING! THEY JUST DON'T CARE! It has been some time now and I still have not had a courtesy call about my compaints.

Kia customer service is trash. Called at 3pm. Was on the phone waiting for someone to pick up until after the customer service lines closed at 6. Never spoke to anyone. Requested a call back. Crawling into bed at 9pm the phone rings and it's Kia customer service. The lady was no help what so ever about the engine warranty/settlement. Literally told me to contact the dealer that told me to contact them. What a run around crap show.

I bought a 2022 EV6 in June, it was brand new. The AC stopped working a few months later and the original dealer would not take care of it, so I had to go an hour away. They flushed the AC and sent me on my way, and it worked for another few months until both the AC and the heat stopped working in the dead of winter in NH. No heat, AC or defrost. Same as before, the dealer I bought it from would not look at it so I drove to a separate dealer this time. I work a lot, so getting there was hard but I took it in late April. This dealer told me I should never have been driving it, and it was unsafe to drive since I left the first dealer. They gave me a loaner for a week. I had to call them for updates as they never reached out. I reached out to KIA directly and I got an escalation officer, Matt. He was helpful until 3 weeks later when he missed his second call in to me. I requested a buy back (or some form of compensation for being allowed to drive something unsafe, and being sold a lemon) and he refused. He told me that "We don't do compensation". So I asked for a buy back, and he rudely told me that if I did this it would take 8 months and that it is a "bad idea" to go this route that instead I should keep waiting. I declined, and he sent me the paperwork which I filled out. That was 15 days ago and he has not reached out to even tell me that it was received let alone any status updates. I am going to reach out NH and file for the Lemon law arbitration next, go to social media and also any news that wants to hear about it.

Motor blew at 74 k. Won't fix it. Still owe 11k pd 9k on it. They were dishonest about loan. Now my credit will be ruined because I've no choice but to give car back. Bad bad bad company and junk cars. My life is in ruins because of this situation. Lost a grandchild because couldn't get him to outpatient services, losing my business of 10+ years because I can't get to jobs. No motor blows at this mileage. Please whatever you do stay away from Kia and even more Taylor Kia. They do not back you up and lie straight to your face just to make a sell. There is no coming back from this mess. Lives literally destroyed. I beg others not to go thru this and run from Kia at full speed. I'm a single grandmother Raising 2 grandchildren for 12 yes now and 1 being autistic. So now he's gone because he was in an outpatient program I couldn't get him to because my car blown up. So lost a child, a business, and now my good credit. Nightmare.

I call kia Customer care to file complaint and they would not do anything except call dealer and tell them that they have a compliant and reason nothing else can be done because they are privately owned delear. This is the history of what happend with me at a Kia Dealer in my area. My vehicle went in for service 3 hours after it was due (pick after 8am appt monday 5-1-23 @ west nyack ny kia dealer ship, car was picked up after 12pm 4 hours after intial pick. I was told from last service visit for same issue that it would be fixed next time if it happens again. Car was needed same day before 4 as family had Sports equiptment and had a game to attend.after numerous attempts at contacting service and sales to reach out to service depatmemt. I my self had to pick up vehicle amd missing kids baseball game. I will addimit i lost my cool for lack of communication from previous and today service experience and had used profanity over the pohne with lack of comprehending what i was being told today and wjay i was told from last service. Servcie issues was for tail gait rubber seal getting stuck or suctions to leftgate. Al was done is being cleaned and key fobs not working in responding unlock or lock and srltarting vehicels, for this service told me new battries were needed. I told them i already did that and still same issue was occurring. When car was picked up no print out was avaliable and service manager at that point stated that i am no longer welcome to the service department. Beacuse of being rude and cursing. The service manager while i was talking was talking over me when i was explaning why i was frustrated and the lack of cummunication and updates about my vehicle. It took them 30 minutes to print out service paper for service visit. I even talked to the sales manager and was advised that what service manager had about no longer allowed to come service. Also another issue. I had adivsed service department evetime the car was being picked up that notting in the car like radio or setting to be touched. the pickup persons were also notified by my self of this not to touch radio anthing with every service pickup. last time radio was touched and left at radio station that is know to play profanity music. Amd my kids when i had kids in car and turned datio on it play station it dont play im my car and curing was head in songs. This time when car was pocked i told the pickup person do not touch anything. When after none of the service issues where completed and had pick up car after 6 pm. I noticed whiled driving that my after market font facing camer was not working looked down at the cigarette light plug in light was on, then looked at camera and saw wire was unplugged from camers port and was not turned on, i my head i tought the pickup perzon might of unplugged. Also tried calling kia customer care for over two and half hours three different time two time before 6pm cut off time stating in goolge searh. Bottom like is i need my service issues fixed. Another previous service issue of roof leaking in past was also not foxed because tec could not duplicate issue this had not happend but can see staing from viser and side pannel driver side. Need to chat with kiad customer care directly.

My Kia Soul was stolen with a tic tok challenge. A kid was able to steal my car in minutes. Kia is aware this is an issue and has did nothing.

This is a follow up email I sent today to get a decent reply on when my purchase order will be fulfilled... It's been over 3 months, neither the dealership that I placed the order with and nor the corporate office in California have any clue or not willing to give a time frame. Over 90 days, you must know something, come on Kia...

Hello and Happy Saturday,

I just wanted to celebrate my 3 month NoCariversary, it's been over 90 days now and I have NO CLUE when the car will be available. The dealership that I am working with did receive a lot of EX and higher models but NO LXS Deep Chroma Blue models at all. What is the turnaround time? How come dealerships have no clue or get any updates from their suppliers? There is an assembly lineup list and based on the CUSTOM orders that were placed there should be a timeline on when the pre-ordered purchases which should have priority should get considered first since NO Dealership has any info on when you will be sending their orders in advance, so if they are waiting for a vehicle to sit on their lot, my dealership already processed with you a CUSTOM ORDER and the part where the allocation system you have is completely out of context. Again, if all of your dealerships across the WORLD don't know when they will be receiving their orders until after they are in transit, then you as a corporate failure should allocate one of those vehicles to satisfy the PURCHASE ORDER that you received from my dealership. You tell me to follow up with the dealership for any updates and the dealership tells me we don't have any info, the corporate office should have a better idea on the status. It's all about customer service and it seems VERY CLEAR that you have no accord to get LEGIT purchase requests satisfied because you are either too lazy to do your job or your entire management system is useless.

Again, if the Dealerships have no clue when their orders will be fulfilled until after they receive a message stating it is in transit, whatever vehicles you have allocated, then you CAN fulfill a purchase order request that was submitted over 3 months ago. This is very shameful, a company as big as Hyundai the parent leaves Kia customers hanging like this.....

I need more info, a date when this order will be sent to my dealership. Pretty please with a cherry on top!

Kia doesn't care about their customers. I opened a case back in November. I Got all the paperwork needed and provided it a month ago, becusae my car was finallyfixed after being stolen.. had to wait all that time.due to lack of parts because Kia Cars are the number 1 stolen car now and all parts including windows were on backorder. My case was escalated where communication was good before the escalation. I haven't heard a single word in a month and have reached out every week since my escalation with no reply. My mom, sister, and brother all own Kia products( 21 Sorento, 22 K5, 20 Sonata, and I own a 2020 Optima)but I can guarantee that's about to change after this experience. Kia skipped out on adding necessary parts to their cars and now the customers have to pay. Mine was stolen, first car I've ever had stolen and has been a financial nightmare since. Car insurance shot up after paying the same amount 3 years because of Kia. Nobody else will insure this car for under $300 a month as a new customer. All to save $500 per car but it will cost you more in the long run. Also lost the trust of your loyal customers.

I do not recommend any Kia products! I am still having issues with Kia because of their product that they don’t stand behind, knowing that it can be stolen easily, which has happened to me! I am also having problem with Kia of Medina, Ken Ganley, not paying their portion of the gap coverage and ignoring my calls! If I could give every single Kia dealership, the parent company and their cars a negative star, I would! Do not be like me and hundreds of thousands of other people buying a product they don’t stand by and can easily be stolen and they don’t do anything about it. They don’t even acknowledge there’s a problem and there’s hundreds of lawsuits stay away from Kia. It’s a terrible product.

About a month ago I bought a new Kia sportage 2023 X line and the truth is that it is a very nice car inside and out but that's it, the transmission feels like it was a rather clumsy 90's car the damping bounces a lot on the changes very abrupt ascending and descending the economy is quite bad the truth is very nice design but in machinery they are the worst I feel very bad having to pay almost $1000 per month for this thing I am very disappointed. Hace como un mes compre un nuevo Kia sportage 2023 X line y la verdad es un auto muy lindo por dentro y por fuera pero ya está, la transmisión se siente como un auto de los 90 bastante torpe la amortiguación rebota mucho en los cambios muy brusco subiendo y bajando la economia es bastante mala la verdad es muy bonito el diseño pero en maquinaria son lo peor me siento muy mal tener que pagar casi $1000 mensuales por esta cosa estoy muy decepcionado.

Overall - it took 8+ months (250 days) with constant calling in for a status updates on my reimbursement with my extended warranty. This long review is to share the not so great experience I had. Use Control F to find key words if you want to skip the long read.
Knock sensor issue on 6/5/22, during business trip to a wedding. I had to get a tow truck, cancel the predestined hotel, get a hotel at a higher rate last minute, get a transportation service to rent a vehicle. 
My case was started 6/17/22 and check was finally issued 2/22/23 and received March 2.
Extended warranty on my Kia Forte5 EX 2017 (which I adore) saying I get reimbursed for these issues.
Once home, I called the Kia 1800 # and got info to starting a claim via the website. Something happened where I had two claims?
Later (June) I submitted in my list costs in detail with receipts. I received a voicemail from Veronica 7/7/22, saying they can not include the hotel stay with the warranty type I had. Fine.
I call about a month later wondering what has happened. I was told it would take about 30 days. I called another month later, this time I was told it takes about 60 days. During these calls there was no status updates except they “see it in the system”.
Each call is ~ hour with horrible loud waiting music and continuous interruptions telling me my wait is longer than 5 minutes. DO NOT use the option to get a call back while keeping your place in line - I'm still, to this day, waiting on a call back.
Some representatives seem not high enough tier to answer questions. Causing a wait, an added 15+ minutes, while they research/ ask someone else. I'm not sure why some of those service staff members answer calls if they are not able to provide information on cases. Also, understandably a lot of these are work from home or call centers, but the connection has a habit of being muffled or static filled with a delay making it very hard for both parties to understand each other especially either are fast talkers. When I apologize for not being able to understand the other person, I get ( to what I assume to be ) a very rude tone during the repeat - but I set that aside because I have been on both sides of the line.
S month or two later I call, being told it can take 90 days - so at this point I ask if there is information missing or something I can do to help push this along now that it is October/ November. Something has to be wrong and begged for the case worker to investigate further this time. I was told it these cases were closed for some reason. During the last few months of calling, no one else mentioned/ noticed this, hence the complaint of adequacy of some representatives.
Randy was able to get everything “sorted and expedited” for me after the mess its has become. This is where I get new information about the rental allowance. Randy informed me that the rental car limit is only $39 a day. So, if you are in this situation - see if you are able to talk to the rental company into charging this daily amount (even if they have to pretend to "extend your dates of vehicle usage"). I was told if the amount is over their allotted, it can slow the process. Though it wasn’t mentioned that it was part of the cause of delay in my case.
12/28, I received an email stating my amount and processing will take 45-60 days. Processing is a vague word, I'm not sure if they meant to be approved, issued, mailed, received…etc.
I call 7/17 (~50 days) and get ambiguous information that it has been “expedited”.
Hindsight of course is not asking for more from kia ; The stress, missing a day of work/pay, difference in hotel costs and the time to call once a month for their errors.
I am now opening multiple sites like this to hopefully shed light on my experience and what to expect when you are misinformed, practically lied to, about the process / time frame.

I am the second owner of a Kia Forte 2015 with 75,663 miles on it. The knock sensor came (indicated by the engine light)on and it went into limp mode I took it to Oakes Kia dealership in Kansas City Missouri where I was appointed a rental car at $40 a day. They said they fixed the knock sensor I picked up my car and that very evening the exact same thing happened the engine light came on the knock sensor and it was in limp mode. I took it back to the dealership it was there for over seven days where they ran multiple tests on it and told me I needed a new engine which would be over $8000. The Kelley Blue Book value of the car was a little over $9000. Obviously it was not worth having it repaired. I drove it to the dealership but I could not even drive it out of the lot it was shaking and knocking and doing all kinds of weird things that it had never done before. All the tests they ran made my car undrivable. Kia should stand by their products and should have given me a new engine at no cost and Reimbursed me for my rental car which was almost $1000. I am out $10,000 thanks to Kia. I would not buy one if I were you. And you would think the dealership would have given me a deal on the rental car since the tests they performed on my car made it worse than it was.

I would give this crappy company a negative review if I could. My wife bought a new 2018 kia optima and the motor started going out because the engine started taking in oil and sludging up and under her manufacturing warranty they would of replaced the engine because they have a class action lawsuit against that model but instead they denied the warranty and made her pay 750 dollars out of pocket for taking the manifold off and still didn't fix anything whatsoever. They told her she would have to pay 7500 for a new engine out of pocket. So we will never buy a kia ever again. We've heard horror stories almost every where about this company and they definitely lost a customer

The Pearl White paint on our 2016 Sorento has been sheeting off. Started with the hood, then left pillar, then roof. This is a known problem with the paint. Started before the warranty expired, but there was deceit, procrastination and flat out lies concerning the issue and coverage. The hood, pillar and roof were covered by Kia as a 'Good will gesture". This is absurd. They have denied any additional coverage for re-painting their defective product. When you spend thirty some thousand dollars for a product and the company won't stand behind their product, they are frauds. Will never purchase another Kia product again. This sentiment will also be shared with all in general conversation.

Car inoperable, towed to dealership and part ordered. Ffwd 5mos & order tracker no longer reflects status per dealership. Referred to Kia Customer Care to no avail, same lack of part status info and I'm also informed that there is NO way to contact the factory for status. Part finally arrives 6mos later. I inquire about reimbursement due to their poor service just to receive the run around. Generic reimbursement denial response received today. Zero reference to the 6 month ordeal that left me without my primary or ANY transportation the entire time. It is unfathomable that a company has no way of communicating with their factory regarding an in progress order for 6 months. Physically mailed updates could have taken place in that time period. Numerous fruitless calls and emails are the culmination of the Care received from Kia Customer Care post case escalation. Buyer beware there is no reward for being a Kia customer. Once your vehicle is inoperable, you are on your own.

NICK S. HANDLED MY CAR BEING REPAIRED THAT I HAD BEEN WAITING SINCE OCTOBER OF 2022. HE GOT MY CAR PAINTED,OIL CHANGE AND 2 RECALLS IN 3 DAYS, HE ALSO MADE SURE I HAD A RENTAL WHILE IT WAS BEING REPAIRED. I ONLY CALLED HIM ONCE AND HE HANDLED EVERYTHING RIGHT AWAY. KIA NORTHLAKE BLVD. WRITTEN BY PAULA LECOUNTE BOWE

I was just denied an engine replacement for a 2016 Kia Forte hatchback with 85,000 miles on it. Kia has been sued because they manufactured a trash engine and lost but continue to screw over their customers by not replacing the engines when they fail. I WILL NEVER BUY ANOTHER KIA. I WILL TELL EVERYONE HOW HORRIBLE THIS COMPANY IS. How can Kia continue to take advantage of people even after losing a class action law suit!! UNACCEPTABLE!!!

Bought a brand-new 2023 Kia SPORTAGE. My Sportage broke after 7 months. The car is covered under warranty, but my car has been at the dealer for over 16 days and the parts have not even been ordered yet. They gave me a tiny car that my mother and brother cannot even fit into. I asked to have my payment waved until the Sportage was fixed, but they told me they could not do anything. After explaining that they did not give me a comparable rental car they sent me to another member of customer service who told me they could not do anything. I spent two hours on the phone today and nothing was resolved. They keep telling me they don't know how long it will be until my Sportage is fixed. In the meantime, I am trying to move four hours away and am waiting on my Sportage to move my last items. I’m hoping that the Sportage will be ready before my lease ends, or I will need to spend more money out of pocket to rent a moving van. They keep blowing me off when I ask to be reimbursed for the tow truck. Be careful before considering a Kia. Their cars don’t seem to be built to last.