Kibo Pay Reviews 670

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the significant cost savings they experience after switching to this service. The staff is consistently praised for being knowledgeable, helpful, and friendly, making interactions pleasant and efficient. Reviewers frequently highlight the exceptional customer service, noting quick responses and a smooth, easy setup process. The overall service is described as excellent, with many appreciating the ease of use and the efficiency of the payment system, including fast deposits. However, some customers also noted issues with unexpected charges, such as for PCI compliance, which they felt were unwarranted. A few other people also felt that the company continued to charge incorrect amounts and expressed dissatisfaction with the customer service, describing it as unhelpful and unaware.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Service

People report positive experiences with service, often highlighting the smooth, fast, and easy transition... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and smoothness... See more

Payment

Reviewers mention positive feedback about payment, with many customers expressing satisfaction with the ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was skeptical about switching to a new credit card processing company after being with the same company for 18 years. The other processor's rates continually increased until it was unsustainable. I... See more

Rated 5 out of 5 stars

Wrote a previous review that i was charged $199.00 for pci compliance,got a call Re that review, from Kibo Pay,said i should not have been charged,charges were reversed,all is well,hopefully this will... See more

Rated 5 out of 5 stars

I’m changing to this company. I love being able to call a live English speaking person about any issues. They are so nice and friendly. I think I’ve FINALLY found a dream come true with credit card pr... See more

Rated 5 out of 5 stars

So far my experience with this company has been excellent! Maria is very helpful and friendly and responds to any questions or concerns I have quickly. Good customer service seems to be more rare thes... See more


Company details

  1. #4 of 13 best companies in Card Processing Service

Written by the company

Eliminate your credit card processing fees. JOIN MILLIONS OF SMALL BUSINESSES AND SAVE THOUSANDS. The business owner passes on the cost of acceptance to the customer who chooses to pay with a credit or debit card. With such a high percentage of transactions being done by credit card, it is no longer practical for business owners to bear the burden of exorbitant processing fees. Studies show no impact on customer behavior over 99% of the time.

Kibo Pay

Written by the company

We're committed to our customers.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness. 

Contact info

4.8

Excellent

TrustScore 5 out of 5

670 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth transition to KiboPay

So far I have been very pleased with the services of KiboPay. The representative made the transition to the company simple. I had an issue with a component in my system and had it replaced with little hassle. My restaurant is experiencing an increase in business due to the ease of transactions.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Kibo pay great for small businesses

Kibo pay is economically great for a small business like ours. Kibo has worked smoothly for our practice. They’ve been very helpful and responsive to any help we’ve needed or questions we’ve had.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Kibo Pay is everything they say and…

Kibo Pay is everything they say and more! We have been using them for all of our credit and debit card transactions for over a year now. We would not change providers if you paid us to. Sometimes you are hesitant to change because it sounds to good to be true. This is not the case with Kibo Pay. Make the change today and I promise you won't be disappointed.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Kibo Pay has been a game changer for…

Kibo Pay has been a game changer for us. The customer service is amazing. I have spoken with Mike K on multiple occasions and he never disappoints. If you haven't already, I highly recommend changing your credit card processing system today

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Crystal and the team at kibo pay have…

Crystal and the team at kibo pay have gone out of their way to help me through a few rough patches recently. Overall it has been great service and I am happy to not be paying all the fees. If you are thinking about switching your credit card processing, they are a good company to work with. Sincerely, Pam, owner of Pam’s floral.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

I love that I always get a real live…

I love that I always get a real live person when I call, and a real life person that I can actually understand. We had some issues with the credit card processor charging weird, excessive fees, but those seem to be resolved. Customer service is excellent. Thank you!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Credit Card machine went down late…

Credit Card machine went down late Friday and we were up and running with a new machine on Saturday

Mike and the staff at Kibo pay go out of the way to help us with all our questions and issues.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Mary

Mary has been such great help navigating us through the entire process & helping us out with any issues along the way. My last rep did not ever help me out so I am so happy we switched to Kibo! Thank you Mary for making this a smooth process, we appreciate your help!

August 27, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look