I ordered four Kichler fans that were advertised to come with lighting kits. When I received the fans, the lighting kits were not included. I contacted customer service and was told I could purchase t... See more
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We bought three outside Barrie pedestal lights which weren’t cheap. After just over two years the light fitting screws are badly rusty & corroded and breaking away from the fitting. After contacting t... See more
I have ordered a relpacement fixture to replace a 20 year old one that broke. I can not complain about 20 years of service. In fact I ordered another Kich'r fixture because off the excellent service.... See more
I ordered three outdoor lights and only received one. The website promised 2 day shipping for 2 of the lights that I’ve been waiting to receive for 7 days now. The order number shows shipped but there... See more
Company details
Information provided by various external sources
1StopLighting/Kichler Lighting Experts was launched in 2001 by a close knit group of friends with the vision of innovating the shopping experience for lighting. Over the years, 1StopLighting has grown into a family of websites founded on the principle of adding value to everything we do. The company has evolved into one of the top internet retailers for lighting and home products. Our goal is to provide the highest overall value and shopping experience for our customers while providing the best customer service in the industry. We understand that the experience and interaction you have when shopping with us is just as important as the price you pay. That is why each of our customer service agents are ALA (American Lighting Association) trained and certified. Our management team has built a customer first culture and instilled it into each of our team members. We promise to take care of you! So, if a problem ever arises with your order, we will do everything in our power to make it right and have you leave with a smile.
Contact info
1333 Howe Avenue Ste. 211, 95826, Sacramento, United States
- 844-237-8477
- sales@1stoplighting.com
- kichlerlightingexperts.com
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Very good so far.
Great Product and Delivery
The product was delivered within a few days. It was well packed and everything was correct. I have installed the LED Tape lighting in the cabinets and it looks great!
I love the lights
I love the lights! Great quality and fast delivery.
Great Experience!
I was impressed with their website, discounts and free 2-day shipping. Lights arrived in perfect condition and were exactly as described. Will definitely order from this site again.
Had what I needed
Kichler had what I needed at an affordable price. Great quality, fast service, highly recommend
Very happy 1st time customers!
We are very pleased with our experience. The quality of the Kichler light exceeded expectations. It arrived on time without any damage. Will be ordering 3 more fixtures soon.
immediate response to correcttwo different shade textures. No questions asked except how to make it right!
no questions except how do we correct!!!!
I replaced two smaller Kichler lights…
I replaced two smaller Kichler lights over my wifes sewing machine and the 30" works great.
Can't ask for much more
Great pricing. Super fast shipping. Product arrived as described.
Wonderful selection - Great prices
Great selection of lights and at the best prices! Fast delivery, too.
Great product
Great product. Well manufactured, with a focus on both design detail and quality construction.
Very good promotional price/description lacking
Very good promotional price, but description did not say product did not include bulbs. Ordered listed bulb, but was not the correct bulb. Return was accepted and I received credit with no problems though.
excellent service
I purchased a Kichler bathroom light…
I purchased a Kichler bathroom light fixture I loved the look in my space.
Then one day a socket within the fixture snapped and the glass globe dropped down. I first took the light to a retailer that sells Kichler to see if I could replace the socket and because it was about 10 years old they could not get the part. They sent me to a repair man. The cost to repair was $200 because of the time it would take. The repairman told me all the sockets were weak and cracked and said this was rare and that the sockets were of inferior quality. After hours of trying to get the light repaired, I contacted Kichler customer service asking for a replacement. I was told that I could not expect a bathroom wall fixture to last more than 10 years. I find that odd since all the similar fixtures I've owned have lasted 20 plus years. . It was clearly a case of a defective part and they clearly did not give me the customer service they advertised. Now I understand why this well known retailer stopped selling Kichler. Good customer service is about seeing a problem and solving it to the customers satisfaction. They did neither.
Ordering was easy
Ordering was easy. We ordered several lights the pendants were too big for our space. Returning them for a refund was quick and easy. The other lights look amazing!
Easy if ordering and fast shipping
Easy if ordering and fast shipping. Good products.
I had to return the lights I purchased…
I had to return the lights I purchased for reasons not related to the Kitchler product. A return authorization was issued immediately. I kept the fan I purchased and it's of superior quality. Now I am about to re-purchase 7 lights to replace the lights I returned. All the lights in our home are Kitchler and I am very satisfied with their quality. Thank you Kitchler
Good product and fast delivery
From Daunting to Delightful
It was a bit daunting to install given all the parts and the instructions. I did read them a couple of times and watched a related video. Essentially I did it just right! The only thing I could not do was to fins a place to anchor the motor. What a difference this fan makes. I will certainly be purchasing an additional as well as recommending the same to neighbors who have similar fixtures.
Great service
Great service, great price! Came in 2 days as promised.
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