Kick Game Reviews 

Ordered a pair of Nikes, to then be told they don’t have them they will try to find another pair or refund me. why advertise them if you don’t really have them to the point I can’t find another pair anywhere so thanks

Breaching consumer act 2015

I bought 2 x designer hoodies Essentials fear for god for my kids in December obviously not worn until after Xmas. My daughter has only wore hers 3 times max and hers has become faulty, the letters pealing off.
Both hoodies have been washed and dried correctly. My sons has been washed a lot more and it fine, clearly a fault.
Kick game have refused to follow the consumer act 2015 and refuse to let me speak to a supervisor and refuse to do anything about it, stating all returns have to be done in 14 days. It’s not just a return it’s a faulty product. Terrible customer service so rude. Kickgame think they are above English law !! Let’s see what trading standards think.

Edited after your reply.
I contacted you in March, see your emails , 3 months after being worn.
Do you not understand the law ??
Or your responsibilities under the act.
Wearing 3 times is not wear and tear.
If you bothered to even look you’d see there’s a problem with how the letters have bonded to the fabric, manufactures fault !! Not wear and tear !!!
Here’s the act for your reference !!
The Consumer Rights Act 2015 (CRA 2015) outlines the rights consumers have when goods are faulty. Within the first 30 days of purchase, consumers have a "short-term right to reject" and can request a full refund if the goods are faulty, not as described, or not fit for purpose. After 30 days, the consumer's rights are limited to a repair or replacement, and if these fail, they may still be entitled to a price reduction or final right to reject.
Key points about faulty goods under the CRA 2015:
Implied Terms: The CRA 2015 implies several terms into contracts for the supply of goods.
Satisfactory Quality: Goods must be of satisfactory quality, which means they must be in good condition and free from minor defects.
Fitness for Purpose: Goods must be reasonably fit for the purpose for which they are commonly supplied.
Match Description: Goods must match any description given by the seller.
Short-term Right to Reject: Consumers have the right to reject faulty goods and request a full refund within the first 30 days after delivery.
Repair or Replacement: After 30 days, consumers can request a repair or replacement of faulty goods.
Final Right to Reject: If repairs or replacements fail to resolve the issue, the consumer has a final right to reject the goods and request a price reduction or full refund (if within 6 months of purchase).
Time for Repair/Replacement: The trader must provide repair or replacement without unreasonable delay and without significant inconvenience to the consumer.
Costs of Repair/Replacement: The trader must bear the costs of repair or replacement, including any removal and reinstallation costs.
Online Purchases: Consumers purchasing online or through mail order have additional rights, including the right to cancel their order within a certain period, even if the goods are not faulty.

i genuinely thought this company was as legit as they come however i ordered a pair of ‘beetroot’ air max 95s (£300) and they didn’t come, i messaged them on instagram and told them about it to see if they would either send me another pair that will arrive or my money back however, i have received neither. i also have screenshots of their terrible customer service.

also to add to this while messaging them about this major issue they ignored me forcing me to message them a few times before receiving a useless response.i have received no help whatsoever and although it’s their fault i haven’t received a thing back and either the shoes or the money would be satisfactory but i have still received neither.

this is still not resolved and i have been trying for so long

i have emailed for assistance because they replied to my review and told me to email them however once i emailed them i was told i would get a reply within 2 days and it has now been over a week and still nothing

I ordered a pair for Canary yellow travis Scott from them , I paid 10£ extra for the express delivery fee, the delivery was on point and the shoe was in impeccable condition loved it only sad thing was the box had a bit water damage. Nevertheless loved shopping here will definitely shop again .

I am so disappointed with the service I received. My first time order with Kick Game has been a complete shambles.

I bought a pair of kicks on release day at a decent price. I then get told weeks later that there was a stock discrepancy but they will try and source me a pair within 14 days. A week later, I am told that the previous email was an error and that my order has to be cancelled. Now I have to go to the company I should have trusted in the first place to purchase the same kicks at a higher price because it is way past the release date. That will teach me, if it ain’t broke don’t fix it. Now I have to wait 5 business days for my refund. What a joke.

Still haven't got paid.
Sellers stop selling to these scammer. Let's all report the company too. It's insane they still exist.

Avoid doing business with kick game! Sold a pair of shoes on kick game 2 years ago and the pair of shoes have been authenticated and I still havent received my money after 2 years! After contacting kick game and getting no responce and following up multiple timed, I went to the kick game store in covent garden and they told me I would receive the money in 3 days to which 6 months later I havent received any money and the covent garden store has now closed! Kick game contact me ASAP!

Place an order on the 17th March, was told on the 19th March they couldn't supply what they had taken the money for. So obviously i asked for funds to be returned. I was told it would take 5 working days to process this return of funds for selling a product they didn't have. Today i was told that by process it means for the cancellation team to initiate a return (what an earth they have been processing for 5 days is beyond me, they have obviously done nothing) of funds but actually they will do that 6 business days later and then it might get returned to me a further 5 business days after that. The funny thing was that when I made payment for the item they didn't actually have to sell the funds left my account to them instantly!!

I ordered 2 pairs of jordan 4s they sent 1 of the pairs of trainers. But I still haven't received the other pair. The customer service is absolutely shocking you send a email have to wait basically 24hours each time for a response. Requesting silly things like a photo of the box the box came in so we can escalate the issue further. It seems like a tactic to delay the buyer if the trainers they have sold them are not actually in stock. It's very strange that they would also send a dispatch note saying the whole item has been dispatched then box 1 pair of trainers up send them and put a 1of1 label on the parcel. You even chieffed me for the free dust bag😂🤣🤣🤣. Luckily I ordered through klarna so they will press the issue on my behalf further if it's not resolved in the coming days. It's a bit of a disappointment to be honest because the midnight navy that actually turned up im very happy with but the retro fear never materialized and then the customer service ruined it some more. So as it stands until klarna press the issue for me next week I've ordered a picture on a screen for £250 🤷‍♂️😂😭. If the issue is resolved i will edit and update my review accordingly.

Another day another reminder: do not sell there. They're not paying sellers anymore.
Buyers: buy elsewhere else.

I haven't been paid for my sales. They are thieves. Do not sell with them, do not buy your stuff there either.

Paid £10 for 1-2 day delivery still haven’t got my order which I ordered on the 7th
And they didn’t even other to ship today either bad wait times wouldn’t ever order from these again.

Terrible sales, its no surprise all their stores are gone but customer service is abysmal, they don't pay their sellers on time either and have had some fakes. I recall a friend being owed more than £1000 in late payments.

Fantastic customer service. My daughter decided to exchange an Essentials hoodie and although the exchange/refund date had passed Bam was very helpful and quick processing her exchange for a smaller size. Thank you I have one happy daughter!

Last time i sold here it took 6+ months to get a payout do not sell here for your own sake

OG founders have resigned and sellers app pulled from the app store 😬

It been over a year and I still haven’t received my payout and when I try to email them they don’t respond I just want kick game to resolve this issue and send me my payout

Thank You

STILL NO PAYOUT ALL SELLERS AVOID

still waiting for my payout no replies to my emails cant contact them in any ways or form i've had a couple sellers contact me from my last post saying they have the same problem and i've saved a few sellers making the mistake and sending in there items if anyone need more info contact me im easy to find on socials

Do NOT sell
I sold over £500 worth of shoes to kickgame and sent it all on time and it was authenticated.

I wasn’t and STILL haven’t been paid and it’s been over a month. I’ve sent several customer service requests and not a single reply. Absolute piss take on payment just consign and sell somewhere else

I have sold an item on the 01/01/2025 which I have posted the very next day.
I still have not received my payout. I am trying to contact the customer support team to get an update regarding my payout. My emails are being ignored I have not received any response back.

Do not buy from this company. The delays and customer service are terrible. Could be fake too!

My first order was due to arrive in 3 days; however, I got an email saying it would take up to 10 days, and it was their mistake. I posted a review, and they gave me 15% off on my next order if I took the review down. (I have proof in my emails)

I took the review down and spent £500 on two essentials tracksuit however when the items come, letter was missing on the back of the hoodie and had a label saying PacSun $90.

I questioned this; they said they are a third-party company. It's now over 10 days, and no refund. The customer service team keep emailing me, saying company policy.

Ive had enough of the excuses; give me my refund.