Ordered and paid for a pre 9am delivery, as we needed the plates on site to fit. Unfortunately they did not arrive until 2pm, which is unacceptable. Lady on the phone tried to be helpful but did not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The worst company for communicating and actually sending what you paid for. Absolute rip off. Do not use
Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and... See more
Remarkable customer service!! Jo and Lea replaced a couple of kick plates that the shipping company had damaged and did it incredibly fast. You don't normally see this kind of customer service these... See more
Company details
Information provided by various external sources
Welcome to Kick Plate Direct. We are here to make the ordering kick plates as easy and straightforward as possible. Our team takes great pride in the quality of our kick plates. We take a relentless approach towards continued innovation, striving to disrupt the market by supplying the best quality kick plates for our clients around the world. We take a unique approach, pairing the latest technology with traditional craftsmanship, and our attention to detail is second to none. We offer a wide range of kick plate materials, finishes, and sizes to choose from, from cost-effective options, such as aluminium, to contemporary finishes, such as stainless steel. We also offer premium aged and antique finishes that are delicately hand-finished to the highest of standards. Our hard-working staff is continuously thinking of new, creative ideas to streamline our operations and increase our efficiency. This commitment to innovation means that we can deliver your kick plates quickly while keeping our prices competitive and fair. We pride ourselves on our company values, and customer care is our paramount concern. This personal touch has enabled us to forge long-lasting relationships with our customers around the world. We take the time to listen to customer feedback, and we value your thoughts and suggestions as essential tools in our quest for continuous improvement. We are always adaptable to your needs, and so if we don't have the product that you require, we will endeavour to create it for you. We tackle custom kick plate requests with the creativity and customer service our clients have come to expect from our standard offerings, providing you with quality kick plates made to your unique specifications. We are incredibly proud that our ever-expanding worldwide client base trusts us with their kick plate needs. We are grateful to work closely with a roster of diverse clients, including the world's leading architects, residential renovation customers, and multinational organizations undertaking large-scale projects. We like to think of our Kick Plate Direct team as one big family, and this commitment to our positive corporate culture is why our staff members stay with us for so many years. To us, it's essential to have a happy and experienced team to provide exemplary customer service and support our clients' projects. So, if you need any of our door protection plates, please don't hesitate to reach out to our friendly and helpful staff by phone, email, or live chat. We will answer your questions, field your requests, and provide suggestions about the best kick plates for your project.
Contact info
Advantage Business Centre, 132-134 Great Ancoats Street, M4 6DE, Manchester , United Kingdom
- 0161 914 5697
- sales@kickplatedirect.co.uk
- kickplatedirect.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great response
Great response. Great looking product. I was impressed by the quick turn around. Lynn was very polite and keep me updated on the project progress and arrival date. I was not disappointed.
Incredible service
Incredible service. I’m a repeat customer at Kick Plate Direct, and I have always found them to provide great products and at great speed and cost.
Thoroughly recommend.
The backsplash was perfect
The backsplash was perfect. It looks so good with my new Frigidaire range. It is a quality product.
Excellent service
Highly recommend this company excellent service and there attention to detail is superb
Order delivered late and poor communication
I placed and order twice and both times they were delivered later than ETA date. The worst is that they are poor in communication internally and to customers.i had to chase up my order.
I had to ask for postage refund as my last order was over a week late.
Fantastic selection of Kick Plate at a…
Fantastic selection of Kick Plate at a very reasonable price. The delivery is quick and support was incredibly helpful. Will use there services again! Thank you
Delivery right on time and the finish…
Delivery right on time and the finish of the plate looks amazing!!!!
Nothing arrives and very poor service.
Placed an order 2 weeks ago and nothing received. now spent over an hour on the phone and still no update. On hold for over 30 minutes and then phones get put down.
Shocking service!!
Very happy with our purchase from kick…
Very happy with our purchase from kick plate direct - we’d tried local suppliers for off the shelf kick plates but if I’d known about this company before I could’ve saved myself hours of hunting and travelling round .
Lead time was around a week for made to
Measure kick plates but they arrived well packaged and blemish free so happy days.
I received excellent service from Kick…
I received excellent service from Kick Plate Direct.
I ordered plain cooper kick plates and they arrived exactly as described and in great time.
Will be using again, and would recommend!
I have been receiving packages…
I have been receiving packages delivered by couriers for many years. Frequently, they are not adequately packaged.
My recent package from KickPlate was delivered in good time, a good price, and packaged better and more efficienltly than anyone I have dealt with.
Well done!
Denis Gibney
Poor service from Kick Plate Direct
Ordered £340 worth of Brass finger and Door kick plates 20/10/2019. products arrived without the brass fixing screws (as advertised). Contacted customer services 31/10/2019 and was informed that 'someone' in the warehouse would 'sort out' the screws for me. Contacted them again 5/11/2019 and was told that the warehouse would sort it out for me 'soonest', Have not heard from them again or received the screws - do not want to fork out on 112 brass screws, so still waiting.

Reply from Kick Plate Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







