Kickr Reviews 164

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the selection of games available and find the platform easy to navigate. Some customers have had positive interactions with customer service, describing them as polite, fast, and helpful, especially when resolving issues like account verification or payment processing. However, a significant number of people have expressed dissatisfaction with the redemption and payment processes, citing issues with bank statement acceptance, delayed withdrawals, and unresponsiveness from customer service regarding these matters. Some reviewers also mentioned concerns about the fairness of game payouts and the requirement for extensive financial documentation for verification.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the support team for being... See more

Product

People report ambiguous experiences with product. Some customers praise the great selection of games, daily... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues like delayed payouts, unfulfilled... See more

Website

Reviewers highlight ambiguous aspects of the website. While some customers appreciate the site's look and... See more

Response time

Customers consistently note ambiguous experiences with response times. Many reviewers express frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was very excited while playing and loved all the games, but unfortunately when trying to redeem it wouldn’t let me . I assumed it’s because my bank verification failed due to my statement not havi... See more

Rated 3 out of 5 stars

I would have given all 5 stars cause the games are great. But the redemption process and the customer service is not right. I'm waiting on my redemption of a gift card still. Smh.

Company replied

Rated 3 out of 5 stars

Update #3 I did receive my redemption 10/10/2025. A little disappointed in the process that I had to go through, hopefully I don't have to go through this on my next redemption. Update #2 My... See more

Company replied


Company details

  1. Casino

Written by the company

Unleash your play with America’s #1 Social Sports & Casino Game! Play for Free, Play for Fun, and Play to Win! Hey there! We’re Kickr, your go-to social sports and casino game, proudly serving players across most states in the U.S. As a leading sweepstakes operator, we bring you the thrill of casino games and sports, all with a chance to redeem amazing prizes. And guess what? You can do it all for free! What makes Kickr the ultimate choice? We’re all about fun, engagement, and keeping things responsible. Dive into our exciting world where you can spin the reels in Slots, double down in Blackjack, or show off your poker face in a variety of Poker games. Feeling competitive? Our dynamic leaderboards for both sports and casino games are waiting for you! Plus, we make sure everyone can join the action with free Bits and Bucks every day just for logging in. And don’t forget our generous signup offers to get you started on the right foot! At Kickr, we keep things transparent and player-focused. No purchase is necessary to enjoy everything we offer. Ready to join the fun? Sign up today and become part of the Kickr community! Better yet, there’s more on the way! Keep an eye out for our upcoming Sports games, plus new games like Baccarat and Keno, and soon, you’ll even be able to redeem your prizes for cash. Let’s play!


Contact info

3.2

Average

TrustScore 3 out of 5

164 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I giving 3 stars yes I enjoy most of…

I giving 3 stars yes I enjoy most of their games an at specific times of the day or night they hit good if not hitting try a little bit later. I've cashed out 200.00 an other's to but the egift cards are TRASH! If u get one yes it says 3 to 7 business days took less then 12hrs to get yet can't do no thing with it cuz if your phone ain't got tap pay, can't transfer funds, only good for online purchases very specific to what apps you can use it on says otherwise but wrong then if you make 5x small purchases on kickers app they lock your card for 2 weeks cuz potential fraud for your safety can't spend 50.00 in small increments cuz then you're more screwed.

April 13, 2025
Unprompted review
Rated 1 out of 5 stars

This site is trash

This site is trash! I received an email with an offer which is the only reason why I deposited money into this site. Out of $52, I didn’t get any bonus, and my money was gone in less than 10 minutes. Never again

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

kickr the place to play

The experience that kickr.com gave me was one to be held close. Not only did I join the site but I also play to were my thumb was hurting becasue of.all the cool games I played that I didn't even pay attention that I had enjoyed the games so much that I lost track of time but that was becasue of the games different types u can choose and I really had so much fun that I had to stop my self and.take.a break. I enjoy the games and there themes they have...I know I'm still going and will keep on going to kickr to play...

April 11, 2025
Unprompted review
Rated 2 out of 5 stars

Used to love it

Used to love it, but after playing and depositing many times, I just simply don’t win. I win less here than on any other sweeps casino I’ve ever played.

It’s possible I’m very unlucky but I’m beginning to think they only allow an extremely small % of players to win.

I still appreciate the daily bonus and the kind support team, however I reached out expressing my displeasure and it was all in vain. They don’t want to reward you here.

I don’t plan on returning.

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah I’ve played enough online casinos…

Yeah I’ve played enough online casinos to know when I’m being scammed, I’m extremely mad right now and would demand my money back if it were even slightly possible but it’s not. Bought their welcome offer and had $50. Win and get up to $65, these websites do this so you’ll be like “Oh, you can win on here!” Then it proceeded to scam away $65 in the blink of an eye and it was pathetic. Terrible slot selection. Waited until I had $0.42 cents left to get me into a hold and win bonus that didn’t even pay $2, oh wow I didn’t see that coming. Then I find out the minimum cash out is $200, are you kidding me?? Literally any other online casino is $50 or $100. I’m going to write some YouTubers and see if they can get some of these scam websites taken down, this isn’t funny at all and please don’t say “You just had some bad luck, your lucky win is right around the corner! RNG is blah blah blah”

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

This is probably the absolute worst…

This is probably the absolute worst sweeps platform I have ever played. So far my experience is that 99% of your spins will be dead, which seems pretty backwards. This is months of playing, not just a day or a couple hours. These guys all love to say how their games are tested, fair, and completely random but go ahead and play you will immediately see that is not the case.

February 28, 2025
Unprompted review
Rated 3 out of 5 stars

So I really like playing on Kikr…

So I really like playing on Kikr however, after winning over $1000, I was able to verify everything real fast EXCEPT my bank account. After numerous attempts to upload my bank statement and it refusing all variations, I finally contacted customer support. It has been two days now and still all I'm getting is automated responses that "it's being viewed" blah, blah, blah. So I finally gave in and just ordered a $200 eCard for Amazon which states "immediately receive to your provided email". Well, I "immediately" received an email stating that it will take 5-7 business days...for an ECARD!! My review may go up if this is handled. I have yet to hear from a real person. Shame because I really like this site!

Update: So while I still have not actually received anything, my bank statement was amazingly accepted and I was told to proceed with my redeemable balance. I will keep y'all posted.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah so don't waste your money here

Yeah so don't waste your money here - that is if you can even get a debit card or credit card purchase to go thru. If you do, well you're still out of luck because you're not winning anything. If you somehow do, well good luck cashing out because you can only get gift cards and they don't work. So yeah avoid this place, that make sure their slots are tight as possible. It's ridiculous

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

This social casino is a joke

This social casino is a joke. When I won a whole 1.65 their slot didn't credit me and when it was brought up to their help center at first they gave one excuse and when I sent them the verification I'd for the transaction, that they asked for, they then proceed to give me some other excuse and took down the transaction that I gave them and replaced it with what they wanted it to look like. Mind you this is a matter of only 1.65 imagine what they would do if you won a lot more. They won't pay me. I deleted my acct I want nothing to do with them.

February 10, 2025
Unprompted review
Rated 3 out of 5 stars

I like this site I came up on much…

I like this site I came up on much needed scratch but can't seem to verify my bank info I don't understand what I have to do sent PDF sent message to support and hear I wait .... I guess if I'm saying anything has anyone cashed out on here please tell me yes for the love of everything holy

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

i won 50 dollars on a tournament with…

i won 50 dollars on a tournament with them, they only paid me 35 of it, and wont answer my many support tickets and keep deleting my socia media comments trying to get thier attention. DO NOT TRUST THEM!! they are crooked, liars and clearly dont care to cheat and swindle us!!!!

January 20, 2025
Unprompted review
Kickr logo

Reply from Kickr

Hi Vanessa,

We received your posts and tickets across all our social media channels. As we've explained to you, our Customer Support team will be in contact with you. You will need to be patient. We can't always prioritize those that yell the loudest.

All the best,

The Kickr Team

Rated 5 out of 5 stars

Amazing !!!!

I'm new to this site but it's been at the top of my list since day one. It's easy to sign up, verify and play. They have a daily bonus that's great to receive, great games, and easy gaming platform that's easy to use. I would definitely check them out if you are looking for a good online gaming with great wins !!!

January 16, 2025
Unprompted review

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