Order #US106824 Even after my first review, still no one has the decency to respond to my last email. I got told someone will keep me posted but true to type and as stipulated in every other review,... See more
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US106824 - Awaiting my order since August 23rd My rating for this company would be double minus. They has no problem taking my money however, I have not received any response to the emails I have bee... See more
Company replied
I wish i can give zero rating, i think this company deserves a zero rating. After ordering a shoes for 11000 and cannot able to exchange them is bullshit. Their website shows you can return item, but... See more
Company replied
I placed an order on 9th November 2025 and till today nor have i recieved the order nor has my partial payment been refunded. They're absolute frauds and unprofessional is an understatement. Please do... See more
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1.6
Bad
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am posting this review to warn…
I am posting this review to warn potential buyers about my experience with Kicks Machine (kicksmachine.com).
Order ID: #US108864
Product: Air Jordan 1 Mid 'Chicago Toe' (UK 7)
Order Date: September 20, 2026
Amount Paid: ₹17,499 (Prepaid)
NCH Docket / Grievance No: 10599605
Summary of the Issue:
I placed a prepaid order on September 20, 2026. Kicks Machine support initially claimed that internationally sourced pairs take up to 30 working days for procurement, customs clearance, and dispatch. That committed window has long passed. It has now been over 46 calendar days, and the shoes have neither been dispatched nor delivered, with no courier tracking number ever provided.
Repeated False Commitments & Poor Support:
When I followed up on Day 19, support promised an update within 48 hours, which was never provided.
In late October, customer support gave written assurances that the order would arrive by "next week". That week passed completely without any shipment.
On November 3, I reached out via their Facebook business page. A representative explicitly promised that an exhaustive update and status would be shared by the evening of November 4. That deadline passed with zero response or contact.
Current Action Taken:
Because Kicks Machine has held ₹17,499 for more than 45 days without fulfilling the goods or providing genuine updates, I have officially declared the order CANCELLED and demanded a full refund.
Due to continuous timeline breaches and evasive support, I have formally escalated this matter to the National Consumer Helpline (NCH) under Docket No: 10599605 and initiated a merchant chargeback dispute with my bank.
Conclusion:
Extremely unprofessional fulfillment, misleading delivery estimates, and unresponsive customer service once they have your money. I strongly advise everyone to avoid buying from Kicks Machine until they fix their operational integrity.
November 5, 2026
Unprompted review
Reply from kicksmachine.com
Hi Getzedo Renthlei,
We sincerely apologize for the delay and inconvenience caused in connection with your order #US108864.
We understand your frustration regarding the extended delivery timeline and the communication gaps experienced during the process.
However, we would like to inform you that your order has now been dispatched from our end through Blue Dart. Please find the shipment details below:
Courier Partner: Blue Dart
AWB / Tracking Number: 77292511796
We request you to kindly use the above tracking number to check the latest shipment status.
We regret that the order took longer than expected to dispatch and acknowledge the inconvenience caused by the delay. We appreciate your patience and hope the shipment reaches you safely at the earliest.
Regards,
Team Kicks Machine
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Order #US110905
Order #US110905
I ordered the Nike Air Jordan 1 Low New Beginnings shoes in UK size 9. After placing the order, I received an email from Monika Gurung informing me that this size was unavailable. I then asked if I could replace the shoes with a different product, but I have not received any confirmation or update from your end since last week.
This is extremely disappointing and reflects very poor customer service, especially for prepaid orders. I expected a timely response and proper communication regarding my order. Please look into this matter and provide an update as soon as possible.
Please contact me at 8265065813 to resolve this issue.
October 19, 2026
Unprompted review
Reply from kicksmachine.com
Hi Swami,
We sincerely apologize for the inconvenience caused and for the lack of timely communication regarding your order. We understand how disappointing it is to learn that your selected size is unavailable and then have to wait for an update regarding an alternative product.
We would like to look into this matter on priority and check the status of your replacement request with our concerned team. We request you to please share your order ID or write to us at info@kicksmachine.com so that we can review the details and assist you with the next steps as soon as possible.
We regret the experience you have had and appreciate you bringing this matter to our attention. We will do our best to resolve your concern at the earliest.
Regards,
Team Kicks Machine
Its been 3 months and I didn’t get my…
Its been 3 months and I didn’t get my shoes nor my refund. They’re scammers. Such a bad experience, never gonna buy from them again
October 21, 2026
Unprompted review
Reply from kicksmachine.com
Hi Jasmeen,
We sincerely apologize for the delay and the frustration you have experienced with your order. We understand how disappointing it is to wait so long without receiving your product or refund.
As per our records, a chargeback has been raised with your bank against the transaction. While the chargeback remains active, we are unable to proceed with the shipment or process the refund from our end.
We kindly request you to contact your bank and have the chargeback withdrawn. Once it has been officially removed and confirmed, we will be able to review the case and proceed with either the delivery of your product or the refund, as applicable.
We regret the inconvenience caused and request you to contact us at info@kicksmachine.com once the chargeback has been resolved so that we can assist you with the next steps.
Regards,
Team Kicks Machine
Bad reviews everywhere... so stay away
It was really a bad decision to purchase an item from this store, I have lost money, my bad, I should have looked into reviews, its at a pathetic 1.7/5, seems there is a lot of frustrated customers
October 19, 2026
Unprompted review
Reply from kicksmachine.com
Hi,
We sincerely apologize for the disappointment and inconvenience caused. We understand your concerns and regret that your experience has not met your expectations.
We would like to inform you that your product has been dispatched from our end after undergoing thorough quality checks to ensure it meets the required standards before shipment.
We value your feedback and take customer concerns seriously.
Thank you for bringing this to our attention. We hope to provide you with a better experience moving forward.
Regards,
Team Kicks Machine
They people are the biggest scammers i…
They people are the biggest scammers i have seen on internet.. i had ordered a 35k bag on 14 th august on 15th oct they are mailing me after multiple complaints through various sources that the bag cannot be delivered as it has been cancelled my custom. Now it is not showing the same on the app and when i asked them to refund the money they have not replied even once.. stay safe people they arr biggest frauds and have filled a proper consumer complaint against them as my sister is in high court.. i have submitted all there mails and others.. they will face a proper punishment for fooling people.
October 17, 2026
Unprompted review
Reply from kicksmachine.com
Hi Meghna,
We sincerely apologize for the delay in fulfilling your order and the inconvenience caused by the lack of timely communication. We understand your frustration, especially after waiting for an extended period for your order.
We would like to inform you that your refund has been initiated to your original source of payment. Depending on your bank's processing time, the amount may take 5–7 working days to reflect in your account.
We deeply regret that your experience has fallen short of your expectations. We take your feedback seriously and apologize for the inconvenience and disappointment caused.
If you require any further assistance regarding your refund, please contact us at info@kicksmachine.com.
Regards,
Team Kicks Machine
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I hv been trying to track my order for…
I hv been trying to track my order for about 2 or 3.weeks now all thy say is not yet dispatched ok i understand the delivery maybe delayed n i tried to reach thm in ig but no response all thy did is askmy order id n nothing no reply nothing n i thn got to know there is no refund or cancellation policy scammers lost 6 k we shld go to consumer court
October 16, 2026
Unprompted review
Reply from kicksmachine.com
Hi Kratos,
We sincerely apologize for the delay in your order and the lack of timely communication from our team. We understand how frustrating it is to wait for an update and not receive a proper response despite multiple attempts to contact us.
We take your concerns seriously and would like an opportunity to look into your order and provide you with a clear update on its current status. We kindly request you to share your order ID or registered email address with us at info@kicksmachine.com so that our team can investigate the matter and assist you with the appropriate resolution.
We regret the inconvenience caused and appreciate you bringing this to our attention. We hope to resolve your concern as soon as possible.
Regards,
Team Kicks Machine
Essentially
Essentially, they are a group of fraudulent individuals! I paid 8,500 in advance for my Garmin fitness band! These scoundrels deserve to be apprehended, and the word should be disseminated across Instagram, Facebook, and other social media platforms! I have never utilized it, yet I fell prey to these fools!
October 12, 2026
Unprompted review
Reply from kicksmachine.com
Hi Sarbeswar Dash,
We sincerely apologize for the concern and frustration caused by the delay in your order. We understand your concerns regarding the advance payment and the lack of tracking updates.
We would like to clarify that the Garmin fitness band you ordered was not available in India, so we sourced it from an international market where the product has been launched. As mentioned on our website, international procurement can take up to 30 working days for the product to reach India.
Currently, your order is under procurement, which is why tracking details are not yet available. Once the product reaches our Dehradun warehouse and completes the necessary quality checks, we will prepare it for dispatch and share the tracking details with you.
We understand the importance of timely communication and regret any inconvenience caused. Please share your order details with us via DM so we can check the latest status and assist you further.
Regards,
Team Kicks Machine
I placed an order on August 15
I placed an order on August 15, and as of October 10, I have received no updates regarding its status. The customer service department appears to be nonfunctional; despite direct calls, representatives have been unable to provide any information on the shipment’s location. I was instructed to send a direct message via Instagram, but I have received no response. Furthermore, when I posted a comment expressing my dissatisfaction on their social media channels, it was removed. I find this level of service unacceptable and deeply disappointing.
October 10, 2026
Unprompted review
Reply from kicksmachine.com
Hi Amruta,
We sincerely apologize for the disappointing experience you’ve had with your order. We understand how frustrating it is to wait for an extended period without clear updates, especially when your attempts to contact our team have not received a timely response.
We acknowledge your concerns regarding communication and the difficulty you’ve faced in getting information about your shipment. This is not the level of service we aim to provide, and we are sorry for the inconvenience caused.
Please be assured that we are taking your feedback seriously. Our team will shortly get back to you with an update regarding your order and the next steps toward resolution.
We appreciate you bringing this matter to our attention and sincerely regret that we have fallen short of your expectations.
Regards,
Team Kicks Machine
Prepaid order delayed for over a month, only later told it was out of stock
I placed a prepaid order (#US107937) on September 6, 2026 through Kicks Machine.
I received an order confirmation, so I had every reason to believe that my order had been accepted and was being processed. After waiting around 10 days, I contacted them for an update. I was told that the order was being processed and that sourcing was underway, with an approximate dispatch timeline of around 10 working days.
However, the order was not dispatched within that timeframe.
I followed up again because there was still no proper update or tracking information. After waiting more than a month from the original order date, I finally received a message from Kicks Machine stating that the product I ordered was out of stock and asking whether I wanted to choose an alternative product.
My main issue is that if the product was out of stock, I don't understand why a prepaid order was accepted, an order confirmation was sent, and I was told that the order was being processed instead of being informed earlier.
I have now requested a full refund, since the product cannot be fulfilled.
I am sharing my experience so other customers can be aware of what happened with my order. I hope Kicks Machine processes the refund promptly and improves communication regarding stock availability and delayed orders.
October 8, 2026
Unprompted review
Reply from kicksmachine.com
Hi Rana,
We sincerely apologize for the inconvenience and disappointment you’ve experienced with order #US107937. We understand your frustration, especially after making a prepaid payment, waiting for more than a month, and receiving the stock availability update only after multiple follow-ups.
We acknowledge that the product availability issue and the delay in communicating this information should have been handled more promptly. This is not the experience we want our customers to have.
We understand that you have requested a full refund, and our team is looking into your case. Our team will shortly get back to you with an update regarding your refund request.
We sincerely regret the delay and lack of timely communication. Your feedback is valuable to us, and we will share it with the concerned team to help improve our stock updates and customer communication.
Regards,
Team Kicks Machine
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Extremely disappointing experience with…
Extremely disappointing experience with Kicks Machine.
I placed a prepaid order (#US10814) more than a month ago, but my product has still not been delivered. When I contacted them via WhatsApp, I was told that my order was never placed because the size had supposedly not been confirmed from my side.
This is very surprising because I had already made the payment and selected the size based on the sizing options available on their website. If there was any issue or if further confirmation was required, I should have been contacted immediately not left waiting for more than a month without any proper communication.
I did receive an email confirming the purchase, but after that, there has been no proper update regarding the status of my order. Whenever I try to contact them via WhatsApp, there is also a significant delay in receiving a response, which makes the entire experience even more frustrating.
For a prepaid order, I expected much better communication and customer service. Keeping a customer's payment for more than a month without properly processing the order or providing timely updates is extremely disappointing.
I hope Kicks Machine takes this feedback seriously and improves its customer service. Based on my experience, I would think twice before placing another prepaid order with them.
October 6, 2026
Unprompted review
Reply from kicksmachine.com
Hi Sonam,
We sincerely apologize for the experience you’ve had with your order #US10814. We completely understand your frustration, especially after making a prepaid payment and waiting for more than a month without receiving clear and timely updates.
We acknowledge that the communication regarding the size confirmation should have been handled much more clearly and promptly. You should not have been left waiting without a proper update on the status of your order. We also understand your concern regarding the delayed responses on WhatsApp.
Your feedback regarding the communication and overall customer experience has been taken seriously, and we are reviewing what went wrong so that such situations can be avoided going forward.
We would like the opportunity to personally look into your order and assist you with a resolution. Please share your registered email ID or order details with us via DM so our team can check this on priority.
We sincerely regret the inconvenience caused and appreciate you bringing this to our attention.
#US106824
#US106824
Absolute charlatans. I ordered some trainers on the 23rd August. After multiple emails, WhatsApp messages and calls they then tell me it has had to be ordered from abroad and should take 30-days. It is now more than 35 days, last call I had was on friday 25th stating they had received it and it will be dispatched the same evening and I will be sent the tracking link.. Well, guess what??? I am still waiting. I would stress firmly that anyone needing any footwear or the like from these undesirables should go somewhere else. They have my money so no need for them to attend to my needs other than keep giving frivolous responses.I will continue to represent the underdog. I can only imagine how many people have been fleeced this way!!
28/09/26: Further to my last review, now they have changed their response and also blocked my phone number - who does that if they are not out to con someone? The girl I spoke to informed me that they already had it and will be dispatching it to me on Friday. They are aware that I leave India on Tuesday so I guess they are stalling so they keep my money. Absolute thieves!!!
August 23, 2026
Unprompted review
Reply from kicksmachine.com
Hi Oba,
We sincerely apologize for the delay and the frustration caused with order #US106824. We completely understand your disappointment, especially after the multiple follow-ups and updates regarding your order.
We would like to clarify that your product has reached India and is currently in transit to our warehouse. As per the latest update, it is expected to reach our warehouse within the next 2 days.
Once the product reaches our warehouse, our team will complete the necessary legit check and quality verification. Following successful verification, we will dispatch the product to your doorstep at the earliest and share the tracking details with you.
We understand that the delay has been frustrating, and we sincerely regret that the previous updates did not meet your expectations. We appreciate your patience while we work to complete the final steps and get your order delivered to you.
Regards,
Team Kicks Machine
Misleading Exchange Policy & Poor Customer Service
My experience with Kicks Machine has been extremely disappointing. I would strongly advise customers not to rely solely on the FAQs or customer-friendly commitments displayed on their website when deciding to purchase.
I usually wear a UK 7 in Adidas, but the Samba I ordered from Kicks Machine fit smaller and the tongue and quarter of the shoe was genuinely uncomfortable. I contacted their customer service and was told that UK 8 was available and that they would get back to me the same day to confirm whether the exchange could be arranged or not. Nobody got back to me. I eventually had to call again, only to be told that an exchange was not possible because the correct size that I ordered had been delivered and, apparently, their vendor had refused the exchange.
The frustrating part is that this restriction is not clearly stated in their website FAQ/exchange policy. Their FAQ says customers can contact the care team with their order ID and required size and, subject to availability and the item being unworn and in its original packaging, the team will guide them through the exchange. There is no clear statement that if the exact size ordered was delivered, an exchange will not be entertained even if the shoe is uncomfortable or doesn't fit. In my case, the FAQ appeared to support what I was requesting, while customer service subsequently relied on a completely different interpretation.
What makes this worse is that I was initially given the impression that an exchange could be arranged, only to receive no follow-up and then be told something entirely different when I called again. Now I am sitting with 9k sneaker that does not even fit me properly. What a waste!
My takeaway: don't assume that the customer-friendly language on the website necessarily translates into actual customer support when you need it. In my experience, the FAQs and assurances felt more like a sales-enabling promise than something the company was prepared to stand behind.
If you're buying expensive sneakers, I'd personally recommend buying directly from the brand or from a physical store where you can try them on, rather than dealing with a middleman who may ultimately tell you that their vendor's policy prevents them from helping you. Be responsible for your money. Brands out there are eyeing to rob you at any cost.
The shoes may be genuine. The issue is the lack of transparency around exchanges and the gap between what their website appears to promise and what customer service actually delivers. This was my first and last purchase from them. I hope this helps others as well.
September 24, 2026
Unprompted review
Reply from kicksmachine.com
Hi Sir,
We’re sorry to hear about your experience and understand your disappointment regarding the sizing and the communication around your exchange request.
We would like to clarify that our exchange assistance is subject to product availability and the applicable procurement/vendor terms. Size exchanges can be considered before procurement, subject to availability. Once a product has already been procured and delivered as per the size originally ordered, a size exchange may not be possible, as the product has been specifically sourced for the order and our vendor may not accept a post-delivery size exchange.
We also acknowledge your concern regarding the communication you received from our team. If you were initially informed that we would check the availability and get back to you, we should have ensured that you received a timely follow-up. We apologize for the inconvenience caused due to the lack of communication.
Regarding the website information, we understand how the wording could have created a different expectation, and we take your feedback regarding the clarity of our exchange terms seriously. We are reviewing this internally to ensure that the applicable conditions are communicated more clearly to customers before purchase.
We appreciate you sharing your feedback. While we’re disappointed that your experience did not meet your expectations, we hope this clarification helps explain why the exchange could not be accommodated in this particular case.
Regards,
Team Kicks Machine
There are multiple issues with…
There are multiple issues with @kicksmachineindia delivery, Not responding to messages and calls and also no return and exchange. If we want to return or cancel the order they are charging the 30% of the product’s worth this looks totally unfair. I made a big mistake that, I ordered Google Fitbit Air with pre-paid, still not yet received waiting for it how it comes. I thinks they won’t respond after the delivery if any issue occurred with the product. Please guys think twice to purchase.
They are deleting the comments bro how badly they are hiding all and doing scam. I have taken screenshots of the comments I have put. They are not deleting comments which they want.If any one puts there concern and issues with the team they are deleting that comments.
#US108268
They replayed that they will dispatch will be on Sep 17th according to their replay but have not yet dispatched. This is the service they are giving to customers.
September 11, 2026
Unprompted review
Reply from kicksmachine.com
Hi Santhu Baleti,
We sincerely apologize for the delay in delivery and for the inconvenience you have faced with your order #US108268.
As discussed during our telephonic conversation, we would like to sincerely apologize for all the delays and the difficulties you experienced while trying to get in touch with our team. We completely understand your concern and frustration regarding the wait for your order.
We would like to assure you that your order is now being processed for dispatch and will be dispatched today. Once the shipment is handed over to the courier partner, the tracking details will be shared with you so that you can track the delivery.
We truly appreciate your patience and understanding throughout this process and regret that your experience has not been as smooth as expected.
Regards,
Team Kicks Machine
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Order delayed for more than a month and…
Order delayed for more than a month and they don't pick up calls now and no way to cancel order or successfully connect with them.
May 7, 2026
Unprompted review
Reply from kicksmachine.com
Hi Bhupen,
We sincerely apologize for the inconvenience caused due to the delay with your order and for the difficulty you have faced while trying to get in touch with our team.
We have tried checking the available details, but unfortunately, we are unable to fetch any order information based on the details mentioned in the review.
We kindly request you to share your Order ID or registered email ID with us at our official email address, info@kicksmachine.com. Once we receive the details, our team will check the order on priority and assist you with the appropriate resolution.
We truly regret the inconvenience and appreciate your patience. We would be happy to look into this and help resolve the issue.
Regards,
Team Kicks Machine
This is my order which your team is…
This is my order which your team is delaying from last few months. #US86083. Moreover i am following your team in Instagram and whatsapp channels but NO REPLY at all. If you guys cant give me my order then refund my money .
September 14, 2026
Unprompted review
Reply from kicksmachine.com
Hi Praney,
We sincerely apologize for the prolonged delay and the inconvenience caused with your order #US86083.
We would like to clarify that when the product was initially received by us, it did not meet our standard quality requirements. Due to this, we had to rebook the product to arrange a fresh piece for you. Unfortunately, the product subsequently went out of stock, which resulted in further delays.
We completely understand your frustration, especially given the time you have been waiting and the difficulty you experienced in getting an update from our team. We are truly sorry for this experience.
As per you, we understand that you would prefer a refund or the product. Accordingly, we will initiate the refund to your original payment account. The amount should be reflected within 5–7 working days, depending on your bank/payment provider.
Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Regards,
Team Kicks Machine
Dissatisfied after a long wait this what i got
Dissatisfied after a long wait the package arrived damaged with the bag got crushed.shittiest thing to buy here.
September 7, 2026
Unprompted review
Reply from kicksmachine.com
Hi Sai Krishna Teja Atluri,
I’m really sorry to hear this, especially after such a long wait for your order. Receiving your package in a damaged condition, with the bag crushed, is certainly not the experience we want you to have.
We completely understand your disappointment and sincerely apologize for the inconvenience caused. Please share clear photos of the outer packaging, damaged bag, and the product received, so that we can raise this with our concerned team and work towards the best possible resolution for you. Please share the product images at our email id info@kicksmachine.com.
Once again, we sincerely apologize for the experience. We’ll make sure your concern is properly looked into and assist you with the next steps.
Regards,
Kicks Machine
I wish i can give zero rating
I wish i can give zero rating, i think this company deserves a zero rating. After ordering a shoes for 11000 and cannot able to exchange them is bullshit. Their website shows you can return item, but we don’t wanna believe that do we. Please be careful of this scammers bloody waste of money.
September 1, 2026
Unprompted review
Reply from kicksmachine.com
Hi Jinali Patel,
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you have experienced regarding the exchange request.
We completely understand your concern, especially when you have purchased a product and are unable to proceed with the exchange as expected. We regret that your experience has not met your expectations.
However, we are currently unable to locate or fetch your order details based on the information available in this review. We would genuinely like the opportunity to look into your specific case and understand what happened.
We kindly request you to share your order ID with us by reaching out to our Customer Support team at our official support email address : info@kicksmachine.com, so that we can locate your order details and review the exchange concern for you.
Once we receive the order details, our team will review the case and provide you with a clear update based on the applicable policy and the specifics of your order.
We sincerely apologize once again for the inconvenience caused and appreciate you bringing this matter to our attention. We look forward to assisting you further and addressing your concern.
Warm regards,
Kicks Machine
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DONT BE FOOLED BY THESE COMPANY
DONT BE FOOLED BY THESE COMPANY. DON'T TAKE RISK OF ORDERING.
They have bloody ridiculous POLICIES. They dont have any return policies for exchange. They have all EXCUSES . Even there website mention
Can I exchange an item for a different size?
Message the care team with your order ID and the size you need. Subject to availability and the item being unworn in original packaging within the returns window, the team will guide the exchange. Ask for sizing help before ordering to avoid this where possible.
THEY ARE SCAMMERS .DONT FALL IN THE TRAP.
US107084
REPLY TO YOUR RESPONSE,
SHOES Are in still in original packaging and unworn condition. Stop making everyone. You guys never offered any exchange option, even product was still in original condition.
You keep denying, that we can't exchange.
BETTER BUY FROM GENUINE ADIDAS WEBSITE OR OTHER BRANDS ORIGINAL WEBSITE.
September 3, 2026
Unprompted review
Reply from kicksmachine.com
Hi Suraj,
Thank you for taking the time to share your feedback regarding order US107084.
We sincerely apologize for the frustration and disappointment you have experienced with the exchange process. We understand that when a customer requests a size exchange, they expect clear communication and a straightforward resolution, and we regret that your experience did not meet those expectations.
We would like to clarify that our size-exchange policy is subject to certain conditions, including product eligibility, the item being unworn and in its original packaging, the applicable return/exchange window, and availability of the requested size. While we do offer size exchanges where these conditions are met, in your specific case, we were unfortunately unable to process the exchange for the same order.
We understand that this may not have been the outcome you were expecting, and we sincerely regret the inconvenience caused. We also acknowledge that the way this was communicated could have been clearer, and we take that feedback seriously.
We would like to assure you that we value every customer and do not take concerns like yours lightly. Our intention is always to provide a transparent experience, and we will use your feedback to improve how we communicate our policies and handle such requests.
We are sorry once again for the experience you have had with us and appreciate you bringing this matter to our attention.
Warm regards,
Kicks Machine
"Extremely disappointed
"Extremely disappointed. I placed a prepaid order over two months ago and my product has still not been delivered. Customer support has been completely unresponsive to my follow-ups. This is completely unprofessional.
August 24, 2026
Unprompted review
Reply from kicksmachine.com
We sincerely apologize for the delay and the inconvenience caused to you. We completely understand your frustration, especially after waiting for over two months for a prepaid order and not receiving timely communication from our support team.
This is certainly not the experience we aim to provide. Please share your order ID with us via direct message so we can check the status of your order on priority and provide you with a clear update and resolution.
We truly regret the inconvenience and appreciate your patience and understanding.
Looks like a SCAM- But IT’’S NOT
I placed an order and paid upfront!
After one month, I checked tracking it shows order placed and that’s it!
1. No response from the company when you call.
2. No response to emails.
I have now written to the owner Aman hoping for a response and refund! After reading all the trust pilot reviews I am not that hopeful! I will keep you all posted if I do get a reply.
So here’s the update- I wrote to the owner by email. Got a response the next day accepting liability for the delay and received my parcel in about a week ! The shorts I ordered were perfect, original and as promised! I was pleasantly surprised after a long wait. I am changing my experience to 3 stars deducting one star for the delay and one star for poor responses. The company is genuinely but needs to update its professionalism and operations. Would I order again? - probably but with COD.
August 5, 2026
Unprompted review
Reply from kicksmachine.com
Hi AD,
We’re really sorry to hear about your experience and sincerely apologize for the delay in communication and the inconvenience caused.
We would like to look into your order on priority and assist you with the appropriate resolution. However, we’re unable to identify your order from the information available in this review.
Please share your order ID with us at our official support email, along with your registered email/phone number, so our team can immediately check the order status and assist you regarding the refund or delivery.
We completely understand your concern, especially after waiting for an extended period, and we assure you that we will review the matter once we receive your order details.
We look forward to hearing from you and resolving this for you.
Regards,
Kicks Machine Support
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