Order #US106824 Even after my first review, still no one has the decency to respond to my last email. I got told someone will keep me posted but true to type and as stipulated in every other review,... See more
Company replied
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Review summary
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US106824 - Awaiting my order since August 23rd My rating for this company would be double minus. They has no problem taking my money however, I have not received any response to the emails I have bee... See more
Company replied
I wish i can give zero rating, i think this company deserves a zero rating. After ordering a shoes for 11000 and cannot able to exchange them is bullshit. Their website shows you can return item, but... See more
Company replied
I placed an order on 9th November 2025 and till today nor have i recieved the order nor has my partial payment been refunded. They're absolute frauds and unprofessional is an understatement. Please do... See more
Company replied
1.6
Bad
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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It’s a fraud
It’s a fraud. They have taken the payment and never delivered my products since 45 days now. And they are not even done my refund. Never buy from kicks machine they are fraud.
July 10, 2026
Unprompted review
Reply from kicksmachine.com
Hi Om,
We sincerely regret the experience you have had and understand your frustration regarding the delay.
However, we would like to clarify that, as per our records, the refund for your order has already been processed from our end. We request you to kindly check the original payment method/account for the refund credit.
We sincerely apologize for the delay in both the order and the refund process and understand how frustrating this must have been. We would be happy to assist you further if you are still unable to locate the refunded amount.
Please reach out to our support team with your order details, and we will be happy to help.
Regards,
Kicks Machine Support
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Fraud company, worst experience
I placed an order for the Product Name: Michael Kors Mercer Medium Logo and Leather Accordion Crossbody Bag (Pwd Blsh Mlt)
on 27 April 2026 of Rs. 15,999 through the Kicks Machine website. The order has still not been shipped or delivered, and the order status continues to show “Ordered”. After repeated follow-ups, the company informed me that my refund had been initiated on 23 June 2026. However, I have not received the refund in my bank account till date. I have made several attempts to contact the company’s customer support on their number: 9548057414 and email Id,but I have been unable to get any proper response or resolution. They had stopped replying to my emails and their customer support number appears busy all the time. These are scamsters, they take your money and then run away. In my case neither the product was delivered nor refund was given. They said they have initiated the refund but there was no mail/msg related to refund raise number or any other details. Don’t trust these guys and never buy anything from them.
June 23, 2026
Unprompted review
Reply from kicksmachine.com
Hi Pranjali,
We sincerely apologize for the frustration and inconvenience caused regarding your order.
We would like to clarify that the refund for your order was already processed from our end to your original payment source. We understand that you may not have received or seen the amount reflected in your account yet.
If the refund is still not showing in your bank account, we request you to please reach out to us with your Order ID (US...) and registered email address. Our team will be more than happy to verify the transaction details and assist you further with the refund status.
We regret the experience you have had and understand your concerns regarding the delay in communication. We would appreciate the opportunity to check this for you and help resolve any pending issue.
Regards,
Kicks Machine Support
⭐ 1 Star
⭐ 1 Star
Order. No. US101133
One of the worst online shopping experiences I have ever had. I have still not recievee my refund.
I ordered a pair of Adidas Adizero Evo SL shoes with paid "Instant Shipping". Days passed without any shipment, tracking details, or meaningful updates. After repeated follow-ups, the order was finally cancelled and I was assured that a refund would be processed.
Unfortunately, the poor experience did not end there.
There was no confirmation that the order had been cancelled, no refund confirmation email, no refund reference number, and no clear timeline for when I would receive my money back. Every time I contacted customer support, I was simply told to "wait". The promised timelines kept changing from 4–7 days to 24–48 hours and then again to no definite timeline at all.
To make matters worse, the purchase was linked to an EMI transaction, causing additional stress and uncertainty about upcoming deductions.
The lack of communication, transparency, and accountability has been extremely frustrating. I spent hours trying to reach customer care, and their phone lines were often unreachable.
I would strongly advise buyers to think twice before ordering if timely delivery, customer support, and refund reliability are important to them.
June 4, 2026
Unprompted review
Reply from kicksmachine.com
Hi Isha,
We sincerely apologize for the inconvenience and frustration you experienced with Order #US101133. We completely understand your concerns, especially regarding the delay, cancellation, and refund communication.
We would like to clarify that the refund was already processed from our end to your original payment source. If you have still not received or reflected the refund in your account, we request you to please reach out to us with your details so that we can verify the transaction and assist you further.
We are more than happy to help and provide any available refund details or transaction confirmation required from our end.
We sincerely regret the experience you had with us and appreciate you bringing this to our attention.
Regards,
Kicks Machine Support
I ordered with kicksmachine in October…
I ordered with kicksmachine in October 2025. The ordered came months later after having to send multiple emails. When the order came it was the wrong product and the company has refused a refund. They are hard to get in touch with and don’t follow international consumer protection principles. Very disappointing company.
April 19, 2026
Unprompted review
Reply from kicksmachine.com
Hi Mr Charmion,
We sincerely apologize for the experience you had with your order and for the inconvenience caused by the delay, incorrect product, and difficulty in getting timely assistance.
We understand how frustrating this must have been, especially after waiting for an extended period and having to follow up multiple times. We take your feedback seriously and are reviewing the concerns raised to improve our processes and customer support.
We are truly sorry that your experience did not meet the standards we aim to provide. We appreciate you bringing this to our attention and will work to ensure such issues are not repeated in the future.
Regards,
Kicks Machine Support
I placed an order on 9th November 2025…
I placed an order on 9th November 2025 and till today nor have i recieved the order nor has my partial payment been refunded. They're absolute frauds and unprofessional is an understatement. Please don't make the mistake of ordering from these scamsters! they shamelessly take an advance payment and don't deliver your order and stop replying to your mails as well.
November 9, 2025
Unprompted review
Reply from kicksmachine.com
Hi Anchal,
We sincerely apologize for the experience you have had with us and for the inconvenience and frustration caused by the delay in your order.
We understand your disappointment and take your feedback seriously. We are reviewing the issues highlighted in your experience and will work on improving our processes and communication to ensure that customers do not face the same issues in the future.
We truly regret falling short of your expectations and appreciate you bringing this to our attention.
Regards,
Kicks Machine Support
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