Kiddiecare Reviews 

I ordered a Joie litetrax pushchair from Kiddicare which was supposed to arrive with next day delivery. I was notified that there was a problem and that it wouldn't be delivered the next day and it was delivered the day after. This was fine only when assembling the pushchair I noticed that there was a problem when reclining the seat. When looking closer I noticed that the ratchet wasn't working on one side which is obviously dangerous! This was Thursday evening, on looking into Kiddicare's returns policy there was no phone number so I followed their process and emailed them on the Friday. I have now emailed them five times, it has been 12 days and I am still awaiting a response! My next point of contact is to get in touch with my credit card company as I am stuck with a pushchair I can't use and £170 down!

They don't seam to have a "customer support" team? Very poor. No response to queery regarding delivery. Will not use again!

If you have any sense NEVER deal with this company. Customer service does not excist. I made a purchase from then on February and now have a problem with the item. Have been trying to contact them for 3 weeks. No reply on telephone no answer to emails just an automated response saying could take 72 hours for a response. I wish I had read the reviews on this company before I used them!!! I did find out that their postal address is actually and children's day care called " clever Clogs" telephone number 0161 724 0110. Called them and did get an answer but was told she didn't know why their address was on Kiddicares website!!!! However she would get somebody to call me. Guess what nobody has!!!
Still everybody on here who is trying to get kiddicare. Phone the number annoy them as much as they are annoying us!!!

WOW what a bad experience with Kiddicare & Worldstores (Who deliver Kiddicare products. I ordered a Cot bed & baby changing table on 8th July 2017. Had the changing table delivered next day delivery (3 days late) But they only delivered the one item, still awaiting the delivery of the cot bed. Numerous emails to Kiddicare & Worldstores but no reply..! Kiddicare do not even have a telephone number. I shall most likely go to my bank & get my money back as I've had no response. I will also be contacting Watchdog, which advise other people to do.

One word.. Avoid

Very long winded if you need to return and get a refund.
It's takes approx 3days for the customer care team to get back to you. And there is no way of contacting them via phone.

Order a swing for my granddaughter, I paid extra for next day delivery . After try and e.mail customer care not much information give me back. There telephone lines are down.after 5 days still waiting can't cancel my order as it has been dispatched. They told me customer care. Definitely I go back to shop for my 3 granddaughters at Mother Care.

I ordered an electronic breast pump on Saturday and paid express delivery for it to arrive on Monday, they emailed and text me with the hour time slot (16:55-17:55), I check the interlink website to see how much longer I would be waiting as it was now 17:45 and I had heard nothing, the site stated the driver was 2hours and 30mins away, so I call Kiddiecare to query, the agent I spoke to apparently called the driver and said he was ontime and there site was wrong he will be with me shortly, the driver didn't arrive so I called back at 18:00 to relise they had closed clearly the contact centre care more about closing while lying and misleading customers! Never using then again and will be informing all my friends!

You may think that you are purchasing at a good price but the problem comes if it goes wrong! My story is too long to go into but I just want to warn people that they give the worst customer service that I have ever experienced. I just wish I had read all the reviews before I purchased from them. It is better to pay more and know you will have your complaint dealt with swiftly and fairly. Kiddiecare do not understand customer care at all! It will cost you a lot more in the end.

I The issue I have is I wanted to order the cosatto giggle go lightly pram, and car seat, I sent a link with all the info they needed for a price match, they emailed me back with a price match guarantee via email instructing me to order item at full price on line within 24 hours an a refund for the difference would be granted. I then called 03451647000 an spoke to an adviser who confirmed the price match also I then made the order and once I had completed the order priced at £559.99 they then emailed me saying that the price match was now not going to honoured!!!! I was very disappointed by this, I then called an spoke to an adviser over the phone an asked for an explanation however they could not explain how or why this had not now been honoured, feeling really let down I asked the adviser to cancel the order an refund me the full amount the adviser said the refund would be credited within 3 to 5 working days, the order was placed on 20/10/2014 and within ordering and cancelling the item there was a timescale of 15 mins, however the full amount has debited my account of £599.99 the 3 to 5 working days has passed unfortunately they have still failed to refund me I have called an spoken to a adviser who said they have no idea why I haven't received my refund an it will be passed to the accounts team to be investigated!!! This is a disgrace I can not wait any longer for a refund as I need to buy I pram ASAP!!! It has now been a total of 10 days an I still am chasing this up for a refund, totally unprofessional and lack of customer care on their part, please do not buy from this website or u will be sorry!!!!!!

Kind regards
Kerry Tokdemir

Sent from my iPhone

I purchased a full travel system from Kiddiecare in April of this year, well in advance of the arrival of our new family member (6 months). All though perfectly happy with the product I purchased, on use I discovered a few problems and I wasn't really happy with parts of the system. I returned today to the Merryhill Kiddiecare store where they coluldn't be more helpful. They allowed me to return everything I had purchased in exchange for a more suitable system. The system did cost a little extra but the staff still did more for me by offering me a further 5% discount.

The staff are knowledgable, helpful and friendly.

I cannot recommend these highly enough.

Thank you so much Kiddiecare

I had purchased 2 products over the bank holiday weekend totaling £260 when the company was offering a £15 discount. When the products (a car seat and base) arrived I realized that the car seat will ONLY work when attached to the base and not on its own. This is not made clear on the website; it doesn't state that you HAVE to buy the base in order to use the car seat rather it seems an option. I had been planning on installing the base and car seat in my car but transferring the car seat into my husbands car using the seat belt option. However, this now seemed like it would very difficult without purchasing another expensive base! Called kiddicare to explain this problem and ask if, given the situation, they would honor the £15 discount they had been offering in order for us to buy an additional car seat base. They told me that had I called yesterday they would have done but apparently I was a day too late. This just seems ridiculous short sightedness and poor customer service given how much I had already spent and was willing to spend (over £300)! This just means I won't use this company again - surely if it was fine yesterday it would be fine today!

Just wanted to say after ordering and paying for this pram in my local mothercare store I was told 2 day delivery after the two days past I rang and spoke to someone who was goin to ring back they didn't so I rang again the next day to be told it had been lost and they had spoken to cosatto who were sending another!! well after ten whole days with no pram and a two babies one aged 21 months the other 4 and a half months I rang them again to be told pram wasn't coming as was out of stock and I had to drag both babies into town with no pram to receive a refund !!!! I then emailed cosatto who told me mothercare had lied they never even rang cosatto to see where my pram was as they had been out of stock for over two weeks and mothercare shouldn't still be selling them!!! I had to ask mothercare to loan me a pram this wasn't offered at first and reluctantly they said yes. they refunded my money well I have to wait 5 days for it!!! Anyway I had to borrow the money elsewhere and I ordered the same pram over £190 cheaper from kiddiecare no problems what so ever I received emails and text messages throughout the whole ordering and delivery stages. This was by far the quickest easiest shopping experience thank you kiddiecare you did exactly what u say on your site and I love my new pram thanks again from one very happy mummy