Kideo.ch is a complete and total SCAM, DO NOT ORDER FROM THIS BLUFF COMPANY.
Kideo.ch is a complete and total SCAM, DO NOT ORDER FROM THIS BLUFF COMPANY.
On March 24, I ordered a kids microscope and I specifically paid extra for "DHL Express Shipping" at the store checkout of Kideo.ch, which promised "Deliverery in 2–5 days", since my daughter's birthday was on April 1st.
It’s now more than two weeks later and the package has still not arrived.
After repeated email contact with Kideo.ch they keep saying the package is on the way, but every time I check the delivery tracking link provided by Kideo.ch it says "Not found, Please check if the tracking number is correct or try switching carrier and then check again.".
I have therefore demanded an immediate full refund, after which they have stopped answering my emails.
Reply from Kideo
Hi Niklas,
Thank you for your review, we sincerely apologize for the frustration this situation has caused — especially around your daughter's birthday.
We can confirm that your order has been delivered on April 11th. As we ship very rarely to Sweden, we have limited visibility on the local delivery process. Your parcel was held at customs, which unfortunately caused a significant delay beyond our control.
We have sent you several emails regarding this — could you please check your inbox (and spam folder) and get back to us ? We'd love to sort this out directly with you.
If your order has indeed been delivered, we kindly ask you to update your review accordingly.
Thank you for your understanding,
Helena - Kideo