Very unhappy with my purchase. I bought 2 toys. The boxes were both damaged and they both didn’t have instructions. The Balance Astronaut game was written in Chinese. (The spinning part). What do I d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The name implies it's an Australian company but I was shocked when tracking showed international flight details. It took 10days to receive so not a lengthy delivery time despite (hence the 2 star ra... See more
Company replied
Ordered from this company as it was an "Australian" company. The package took 6 weeks to be delivered which took me by surprise, it then made sense when receiving a shipping notification from China.... See more
Company replied
Recieved items today, 4 weeks to arrive, these were to be xmas gifts, what a load of cheap nasty rubbish was delivered! The packages where badly packed, all boxes were torn or broken, the flying fair... See more
Company replied
1.5
Bad
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed that upon opening of…
Very disappointed that upon opening of the package a piece was missing and some pieces don’t fit and one piece was broken as well. Box wasn’t in a good condition when package arrived either. Colours on dice don’t match colours on pins that fit into board either
August 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello LG,
We’re very sorry to hear about the condition of your order and the issues you found when opening the package. Receiving an item with a missing piece, broken part, pieces that don’t fit properly, and colours that don’t match is understandably very disappointing.
We’re also sorry that the box arrived in poor condition. This is certainly not the experience or quality we want our customers to receive.
Thank you for taking the time to explain what happened. We take your feedback seriously and will make sure these concerns are looked into so we can improve the quality and packaging of our products.
Kind regards
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I have just read the response from this…
I have just read the response from this company to my review. Again disingenuous claptrap. If they were truly concerned about the disappointment of their customers they would keep $20 to cover the value of the rubbish they sent me and their postage and refund me the remaining $400.00 that they as good as stole.
Do not buy from this company.
August 8, 2026
Unprompted review
Reply from Kidsaustralia
Hello Floyd,
We understand why you feel frustrated, especially after reading our previous response. We’re sorry that it came across as insincere and did not address the seriousness of your experience.
You paid for products that you expected to receive in proper condition and to a reasonable standard, and we understand how upsetting it is to feel that this was not the case. We also recognize that our previous response did not adequately acknowledge the impact this has had on you.
We take your concerns seriously and are sorry that our communication so far has left you feeling unheard and let down. Your feedback is being taken on board, and we appreciate you being direct about your experience.
Kind regards
Extremely disappointed in this company
Extremely disappointed in this company.
Dont fall for the FALSE ADVERTISING In the company name.
Kids AUSTRALIA, Is NOT AN AUSTRALIAN BASED COMPANY.
I Thought I was supporting an AUSTRALIAN Company but this place is BASED IN CHINA.
August 7, 2026
Unprompted review
Reply from Kidsaustralia
Hello Shannon,
We understand your disappointment and why you feel misled. We’re sorry that you were left with the impression that you were purchasing from an Australian-based company when that was not your understanding of the business.
We appreciate that where a company is based can be an important factor when deciding where to spend your money. We’re sorry that your experience did not meet your expectations and that this has left you feeling disappointed.
Thank you for sharing your concerns. We take your feedback seriously and will review how our business information is communicated to customers to help avoid confusion in the future.
Kind regards
Terrible quality!
Terrible quality!! $2 dollar shop products at expensive prices. Do not buy from this site.
August 7, 2026
Unprompted review
Reply from Kidsaustralia
Hello Salli,
We’re sorry to hear that your order did not meet your expectations. We understand how disappointing it can be when a product does not match the quality you were hoping for.
We take feedback regarding product quality and customer expectations seriously. We appreciate you sharing your experience and will review your comments as we continue working to improve our products and services.
Thank you for taking the time to provide your feedback.
Kind regards
Avoid this company
Avoid this company. Not Australian.
Wish I’d been wise and checked out these reviews before being duped into paying money for these products that aren’t Australian.
Almost a month and nothing has arrived. 3 weeks before confirmation email.
Never again.Will ALWAYS check reviews.
August 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Lou,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how disappointing the delays and lack of communication must have been. We appreciate you bringing these concerns to our attention, as customer feedback helps us identify where we need to improve. We hope you'll give us the opportunity to provide a better experience in the future.
Kind regards
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DO NOT BUY FROM THIS WEBSITE
DO NOT BUY FROM THIS WEBSITE! Despite being called “Kids Australia” it took almost 3 weeks to receive the shipment to the “Sydney depot” according to their tracking. Once I received the toys - the numbers were written in CHINESE!
I went back to the website and I had a look at the pictures and they’re very sneaky hiding the Chinese numbers and using AI to make the kids look like they’re playing with the toys!
August 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kerry,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration with the shipping time and the product not matching what you expected. We appreciate you bringing these concerns to our attention, and your comments will be reviewed carefully as we continue working to improve both our product presentation and overall customer experience.
Kind regards
NOT AUSTRALIAN BASED -Pleased be warned-this is not an…
Pleased be warned-this is not an Australian based company, but called KIDS AUSTRALIA
If you spend time researching the site ( instead of just click and buy) they do say they are in HONG KONG, but I thought I was supporting local, (so its quitemisleading) only to get mucked around waiting a few weeks that I thought would come in a few days.
July 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Rodney,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the delivery timeframe and how our branding led you to expect a different shopping experience. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify areas where we can improve our communication and provide a better experience for our customers.
Kind regards
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! SCAM. THE CUSTOMER SERVICE IS NON EXISTANT. CANNOT GET HOLD OF THEM. THEIR NUMBER IS DISCONNECTED.
July 29, 2026
Unprompted review
Reply from Kidsaustralia
Hello Kale,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to have difficulty reaching our customer support. We take your concerns seriously and appreciate you bringing them to our attention. Your feedback will be reviewed as we continue working to improve our communication and provide a better experience for our customers.
Best regards
Not worth the money.
After receiving no reply to emails regarding confirmation of my order, it took a paypal action to get this company to respond. I have now received my items and they are very disappointing. The quality is poor, and not worth half the "sale" price I paid. Had I realised when I ordered that they are a Chinese shop and not Australian, I would not have ordered. Save your money and go to your local cheap shop for a better deal.
July 21, 2026
Unprompted review
Reply from Kidsaustralia
Hello D Raz,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how concerning it must have been to receive no updates after placing your order. We sincerely apologize for the lack of communication and appreciate you bringing this to our attention. Your feedback is important to us, and we are committed to improving our communication and overall customer experience.
Kind regards
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The name ‘Kids Australia’ is deceiving…
The name ‘Kids Australia’ is deceiving because the package did not come from Australia. This shipping came directly from overseas- so I did a quick search on Temu for the items I bought and discovered I just paid double for the same items on Temu… do not shop, go straight to Temu. Took very long too.
August 4, 2026
Unprompted review
Reply from Kidsaustralia
Hello Taylor,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the shipping timeframe, your expectations based on our branding, and the value you felt you received. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we can improve our communication and provide a better customer experience.
Kind regards
Still waiting on my order being shipped…
Still waiting on my order being shipped ..it’s been 6 days since I placed order
July 28, 2026
Unprompted review
Reply from Kidsaustralia
Hello Sue,
Thank you for your feedback. We're sorry to hear that you're still waiting for your order to be shipped and understand how frustrating that can be. We appreciate your patience and your comments, as they help us identify where we need to improve our order processing and communication. We hope to provide you with a better experience in the future.
Kind regards
You are lucky I am giving you a 1 star
You are lucky I am giving you a 1 star. Do not buy from this site. Cheap mats for the kids. Misleading advertising. Customer service is poor and pathetic. Selling defective products and does not refund money. Scammers!!!!!
August 3, 2026
Unprompted review
Reply from Kidsaustralia
Hello Serena,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the product quality, your concerns about the product presentation, and the experience you had with our customer service. We appreciate you taking the time to share your comments, as they help us identify areas where we need to improve and provide a better experience for our customers.
Kind regards
Not an Australian business
Don’t believe the story about how this business was founded in Melbourne. It’s a Chinese business and the products come from there, not Australia. My item arrived poorly packaged in a damaged box and with no instructions. If you want a refund you need to pay for postage back to China.
July 19, 2026
Unprompted review
Reply from Kidsaustralia
Hello Corina,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the product packaging, the condition in which it arrived, and the lack of instructions. We also appreciate your comments about our communication and return process, as feedback like yours helps us identify areas where we can improve and provide a better experience for our customers.
Kind regards
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Hong Kong. Slow shipping. Damaged goods.
Being called kids Australia I stupidly assumed it was an Australian business. They are based in Hong Kong, items were posted from Hong Kong and terrible quality and boxes arrived crushed. When they finally arrived a month later! They were for a gift that I won't be able to give now.
July 31, 2026
Unprompted review
Reply from Kidsaustralia
Hello Annie,
We’re sorry to hear that your order arrived in this condition and that the delivery time affected your plans for the gift. We understand how disappointing it must have been to receive items that did not meet your expectations, especially after such a long wait.
We take feedback like this seriously and appreciate you bringing these issues to our attention. We’ll review what happened to help improve the quality of our products and packaging process moving forward.
Thank you for sharing your experience.
Kind regards
Do NOT buy from this store they are not…
Do NOT buy from this store they are not Australian and the quality of their goods is rubbish. I’ve reported them to the ACCC as a ghost website - I recommend others do the same. Don’t accept partial 30% refunds - let them know that you’ll be chasing a chargeback with your bank as they’ve sold items that are not as described, which is fraudulent under Australian consumer law. Don’t be fooled by their deceptive website. For future - it’s kidsaustralia.com (not .com.au) which is a warning sign.
July 31, 2026
Unprompted review
Reply from Kidsaustralia
Hello Bridget,
We’re sorry to hear that you’re unhappy with your experience and that the product did not meet your expectations. We take customer feedback seriously and understand your concerns regarding the quality and description of the items received.
We would like the opportunity to review your order details and better understand what went wrong. Our aim is to provide accurate product information and a positive experience for every customer, and we appreciate you sharing your feedback so we can continue improving.
Thank you for bringing this to our attention.
Kind regards
This company is a complete scam
This company is a complete scam. The products they show on their website don't match what they sent me. I emailed them to request a refund, and I’m waiting for a response.
July 30, 2026
Unprompted review
Reply from Kidsaustralia
Hello Gozde,
We’re sorry to hear that your order did not meet your expectations and that the items you received were not as you expected based on the website. We understand how frustrating it can be when there is a difference between what you anticipated and what arrived.
We appreciate you reaching out to us and will look into your concerns as soon as possible. We value your feedback and want to better understand what happened so we can work towards improving your experience.
Thank you for bringing this to our attention.
Kind regards
AVOID!! I wish I had read Trust pilot reviews before ordering.
I purchased several “Montessori” and “educational” toys from this website, which presents itself as an Australian family‑run business. What arrived was nothing like what was advertised. The products were extremely low‑quality, poorly made, and shipped in a crushed bag from overseas. The website uses highly polished, AI‑generated images that bear no resemblance to the real items, and the marketing is clearly designed to mislead parents who are trying to buy thoughtful, developmental toys for their children. Even the age recommendations were misrepresented, with items advertised for young children arriving labelled for much older users. The entire experience felt deceptive from start to finish, and the overwhelming number of identical 5‑star reviews appears fabricated. I would strongly caution other parents to avoid this retailer.
July 6, 2026
Unprompted review
Reply from Kidsaustralia
Hello Je DE,
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it must be to receive items that did not align with what you were expecting, especially when purchasing educational products for children.
We take your feedback regarding product quality, descriptions, packaging, and overall experience seriously. We are continuously working to improve the accuracy of our product information and the experience we provide to our customers.
Thank you for taking the time to share your concerns. Your feedback has been noted and will help us review areas where we can do better.
Kind regards
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Don’t trust the pictures
Don’t trust the pictures. The 50% discount is to hook you in.
Flimsy rubbish.
July 24, 2026
Unprompted review
Reply from Kidsaustralia
Hello KA,
We’re sorry to hear that the product did not meet your expectations. We understand how disappointing it can be when an item does not match the quality you were hoping for.
We appreciate you sharing your feedback and take your comments regarding product presentation and quality seriously. We will continue reviewing our products and customer experience to help improve where possible.
Kind regards
Don't get scammed
Been mucked around, everything on website regarding shipping is untrue. Absolute scam it is not in Australia the phone number is disconnected.
Have reported to bank and also to their website merchant host!
July 11, 2026
Unprompted review
Reply from Kidsaustralia
Hello Melissa,
We’re sorry to hear about your experience and understand your frustration regarding the delivery process and the concerns you have raised.
We take feedback about shipping information, communication, and customer service seriously. We appreciate you sharing your concerns and will review the issues raised to help improve our processes and provide a better experience for our customers.
Thank you for taking the time to share your feedback.
Kind regards
Thought I had found a great website for…
Thought I had found a great website for Christmas presents for my grandchildren, but all I got were cheap quality toys. They were alot smaller than shown in pictures on the website, and terrible quality, like something you buy in a 2 buck shop. Very disappointing. Wish I had read the reviews to this company before I wasted alot of money. Very disappointing.
July 23, 2026
Unprompted review
Reply from Kidsaustralia
Hello Bronwyn,
We’re sorry to hear that your order did not meet your expectations, especially when you purchased these items as gifts for your grandchildren. We understand how disappointing it must have been to receive products that were different from what you were hoping for.
We take your feedback regarding product quality, sizing, and product presentation seriously. We appreciate you sharing your experience and will use your comments to review how we can improve the information provided to customers and the overall quality of our products.
Thank you for taking the time to provide your feedback.
Kind regards
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