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Review summary

Created with AI, based on recent reviews

Evaluating 931 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with their orders, reporting that items never arrived or were incorrect. Consumers also had significant issues with products, noting that they were not as described or of poor quality. Furthermore, many struggled to receive refunds, with promises often unfulfilled. Reviewers frequently experienced problems with delivery services, citing delays and lost packages. Communication was also a major concern, as many found response times to be slow or non-existent, especially when trying to resolve issues or request refunds. Conversely, a small portion of people felt satisfied with their purchases, noting that products arrived as described, were well-packaged, and that the delivery process was smooth and timely.

What people talk about most

Order

Consumers express significant dissatisfaction with their orders. Many report that items, such as play mats,... See more

Product

Reviewers mention negative feedback about product. Many customers report not receiving their ordered items,... See more

Refund

Customers consistently express significant dissatisfaction with the refund process. Many reviewers report... See more

Delivery service

Customers consistently report negative experiences with delivery service. Many reviewers state that their... See more

Response time

Reviewers highlight negative aspects of response time. Many customers report that initial responses from... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Stay away from this site, they lie about stock levels and their location. In fact, 6 weeks later, still no refund or product, they refuse to refund or explain anything. "It's in transit" they say, eve... See more

Rated 1 out of 5 stars

Awful experience with this company. Wish I had searched for reviews before I ordered as I experienced the exact same treatment as every other person that has left a bad review here. Placed an order n... See more

Rated 1 out of 5 stars

Foam play mat wrong pattern, still awaiting refund months later. Ordering was fine, tracking the order was no problem. Even discussing the refund wasn't too bad but having been told they would process... See more

Rated 1 out of 5 stars

Scam. Ordered in July and items were never received despite numerous emails. I've learned my lesson to always check Trustpilot BEFORE placing an order, even if the website looks legit and has good SEO... See more


Company details

  1. Children's Toys Store

Written by the company

At Kidshive, thousands of parents trust us for quality toys, baby essentials, and smart accessories that make family life easier. Fast delivery, top brands, and products kids love — see why families keep coming back!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

946 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Placed an oreder whis this people, for a kids magnetic bord and a snuggle otter, they send a crap magnetic bead board, and a key chain instead of snuggle otter, after 100 mails asking them for a replacement or refund, they stopped replying my emails and no return lable or refund made. So dont waste your money on this, as its a scam company

July 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Scam website

Scam website. As with all he other reviews, placed an order that never arrived 3 months on still trying to get a refund but they keep reflecting.

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

They don't even deserve 1 star

They don't even deserve 1 star. Ordered soft play for my 1 year old birthday back in June. 3 weeks later I contacted them and was told it was in transit but delayed. Then emailed again and was told it was definitely on transit and would be with us any day. Now here we are nearly 4 months later and they don't respond to emails, order has never arrived and I'm without soft play and my money. Disgusting !

June 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not order from this company

Do not order from this company
Ordered in July still not received it
They agreed several times through email to refund still haven’t received the refund

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE - ordered in May, still nothing arrived in September and now no longer responding to emails for a refund.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Not sure if this company is valid.

Very disappointed as goods ordered in May still have not arrived.(Now September). I have requested a refund several times but still not received this either. I have requested the refund again today but won't hold my breath. I would never order from this company again.

September 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. Charged for a product that they claimed was delivered. Never arrived and had no proof of delivery. Replied to 1 email before ghosting me entirely and now apparently they dont exist? Unable to get refund.

September 24, 2025
Unprompted review
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Rated 1 out of 5 stars

THIS IS A SCAM!!!!!!

THIS IS A SCAM!!!!!!

I WAS PROVIDED WITH ITEMS THAT WAS A VERSION FROM CHINA.

I WAS PROMISED A REFUND SINCE MAY AND I AM STILL WAITING.

I HAVE REPORTED THIS TO THE FINANCE OMBUDSMON

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised by how…

I was pleasantly surprised by how efficient everything was. The order went through instantly, I got clear notifications, and the delivery was faster than expected. The items looked just like the pictures and felt premium. Overall, a very positive shopping experience.

September 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Please do not use this website

Please do not use this website, complete scam. Sadly it’s false advertising, you don’t receive the branded item you are believed to be purchasing. You receive a cheap version from China. Led down a garden path that I would be refunded, to be not replied to and the money never received. They don’t return emails or contact forms and the number is duff.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this site

Do not buy from this site. The product I ordered took ages to arrive and was then different i.e. poorer quality and not as described. I contacted the company and got a very apologetic email saying a replacement would be sent. However, it never was sent and I heard nothing else from the company, despite chasing. Fortunately I was able to get a refund via my credit card provider. This is likely a scam site

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

From browsing to delivery, the entire process was seamless. My order was processed right away, and the tracking updates were spot-on. The products arrived in excellent shape, and the quality was even better than I anticipated. Highly recommend!

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Super smooth experience

Super smooth experience! The website was easy to use, checkout was quick, and I got my order within just a couple of days. Everything was exactly as described, and the packaging kept everything in perfect condition. Couldn’t be happier with my purchase.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM AVOID!!

SCAM AVOID!!
Site looked amazing and professional was happy to be getting cheaper bits for Christmas but Waited 6 weeks for my items to arrived, never received any emails of order confirmation but money was taken from bank, phone number engaged always, no reply to emails luckily have started a charge back

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! Ordering was simple, and I received confirmation immediately. Shipping was fast, and my items arrived safely packed. The quality exceeded my expectations, and everything worked perfectly. I’ll definitely be coming back for more.

September 18, 2025
Unprompted review

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