This place is obviously no longer in business. Ordered a replacement part, took my money and have not seen the part. Phone number is not connected and they have not answered any of my messages sent to... See more
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Same experience as many reviewers on here unfortunately. Car stopped working after less than 6 months. Terrible experience getting hold of them and when I did I was sold a new part that didn’t fix... See more
My daughter received a pink hilux for her 1st birthday and I was not overly impressed that the electrical side of the car is not pre wired/ assembled. Once I figured out how to wire the car up we foun... See more
Purchased a quad for our sons 7th birthday last year from Kidz Auto, handle mechanism snapped after 5 months, they sent us a new replacement part it snapped again, then a couple months later (just out... See more
Company replied
Company details
Information provided by various external sources
Buy high quality electric ride on cars from Kidz Auto - Australia. We select the best toy cars from around the world to ensure your kids safety & enjoyment.
Contact info
Lysterfield Road, 3156, Lysterfield, Australia
- kidzauto.com.au
1.6
Bad
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is a disgusting company
This is a disgusting company, I have been ripped off $300 and now can not make contact, police action is underway
February 12, 2019
Unprompted review
Reply from Kidz Auto
Dear Ash
I’m terribly sorry that you have had an issue getting in contact with us, we work very hard to keep in contact with our customers and so find this very troubling. We do have staff available during all business hours to take calls and emails. If this is still and issue please do not hesitate to get in touch either over email or phone.
Email: info@kidzauto.com.au Phone: 0402-963-526
Thank you, and I hope we hear from you soon.
Maylin
Customer Relations
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Very poor customer service
I bought a ford ranger for my grand son for his first birthday.
Have had problems since day 1.
Email them with no response phone calls to them only to be told ooo some one will ring you by end of business day still waiting for a call back.
Very poor and unacceptable customer service.
They were quite happy to help me out when taking my money but the after service when things are not working well there is no after service.
Not happy at all and still no phone call in regards to my problem.
January 1, 2019
Unprompted review
Reply from Kidz Auto
Dear Gen
We are terribly sorry for your bad experience. We do receive quite a lot of calls throughout the day, and as a small family run firm we do not always have enough time to get back in touch with everyone on the day.
I assume by now you have been in contact with someone on our team but if not please do get in touch, explain what has happened and our team will do whatever we can to help you solve this problem.
Email: info@kidzauto.com.au Phone: 0402-963-526
Thank you, and I hope we hear from you soon.
Maylin
Customer Relations
KidzAuto Australia
I signed up to buy a car for…
I signed up to buy a car for granddaughter for laybuy but no option for payment email them to find out how and six days later still waiting. Don't know if I can trust them.
November 10, 2018
Unprompted review
Just before Xmas we moved to our new …
Just before Xmas we moved to our new home. Martin, Daniel and all their busy helpers bent over backwards to ensure that my grand daughter's beautiful green jeep with a touch of gold turned up at the right house, all charged up and put together ready for Xmas day..
It was a real joy to see the look of excitement on her face when she opened her BIG box.
Given the amount of rubble on our new home site my grandson, in his red Ford Ranger from KidzAuto and his sister in her jeep had a marvellous time on the adventure trail, up and down the mounds of rubble and through the tall weeds. I could always tell where they were by their laughter and the music. Thank you for the best Xmas ever. Bev Kerekes
February 5, 2018
Unprompted review
Reply from Kidz Auto
Dear Bev
We are so grateful you took this time to leave this review, and even more grateful that your grandchildren are enjoying their gifts. We understand how important it is to have everything run smoothly, especially in the run up to christmas. So to see our effort is appreciated is really lovely.
Thanks again, and we hope your grandchildren are still enjoying their cars.
Maylin
Customer Relations
KidzAuto Australia
that was the worst expirience ever
that was the worst expirience ever ! I've purchase the most expensive electric car with an option of assembling it prior pick up ( $35 extra ) as a present for my granddaughter.
The dispatch was very unorganised and confusing.
First ride end up really unpleasant when the front wheel came off while my granddaughter was driving it! Poor girl have a bruise on her face and emotional trauma now instead of expected joy and excitement .This is totally unacceptable . I will write a formal complaint to consumer affairs regarding safety and quality of the product and pay extra services they providing . They are obviously not professional and do not meet the Australian standards of safety.(especially for children)
December 18, 2017
Unprompted review
Reply from Kidz Auto
Hi Alex,
We're so sorry to hear about your experience. We have a 6-month manufacturer warranty on all products and service. We would be more than happy to arrange pickup, or if an option, go out to see your car. We will gladly replace & fix the broken part, or if required arrange a full refund or replacement. Are you able to please let us know your order number or contact number (www.kidzauto.com.au/repair-shop/) to arrange details?
Best regards,
Kidz Auto
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Good service
Ordered car and it was shipped in a couple days. Good service.
August 28, 2017
Unprompted review
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