I do like Khiels and I love receiving free samples. Its a shame the shops are closing down, I liked the fact I could return my empties for a discount. However, the shop advice I usually recieve is not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The day cream is fantastic. The eye cream is average.
Company replied
I was on a waitlist for a specific product (1 litre of face wash) and when I was notified the product was now in stock I ordered it. I was upsold some other items which required me to register. Wi... See more
Company replied
Has anyone else noticed that when black friday comes along or there's another discount on offer the big items - like creme du corps refillable - are 'out of stock'. I had it in my basket last night bu... See more
Company replied
Company details
Information provided by various external sources
Kiehl's Since 1851. Dermatologist recommended skin care solutions, hair care, body care, beauty & cosmetics. Get facial moisturizer, lotion, cleanser, toners, treatments made with natural ingredients.
Contact info
West India Quay 14, E14 4AF, London, United Kingdom
- kiehls.co.uk
3.1
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm not reveive my things
July 13, 2024
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DPD said they delivered my parcel to my…
DPD said they delivered my parcel to my neighbour ;and took my neighbour’s house photo to me showed they have delivered to my neighbour but actually they didn’t,After I questioned DPD company and also left the message I didn’t receive it. After a day my parcel appeared on my front door!
July 13, 2024
The products (crème de corps
The products (crème de corps, face wash) I purchase regularly, great products I enjoy using
July 13, 2024
Reply from Kiehl's
Thanks so much for your review Nick! We're delighted to hear that you're a fan of a few of our favourite formulas too. We look forward to shopping with you again in the future and hope you enjoy your latest delivery of Kiehl's goodies! - Nick
communicate about delivery,eg i had no…
communicate about delivery,eg i had no info about who was delivering or when.fortunately i was in on the 20th pm.It is a pity because your products are fantastic.
July 13, 2024
Always so easy to place orders and…
Always so easy to place orders and prompt safe deliveries.
July 13, 2024
Reply from Kiehl's
We're so pleased to hear that you find our online service easy to use with prompt delivery. Thanks for shopping with us again, we hope you enjoy your new products! - Nick
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Happy with my purchase
Happy with my purchase. Since I started using Kiehl‘s last year, I can‘t imagine using other products now. I love the amino acid shampoo so I bought a refill this time. I had less hairfall since using it and texture is great even without using conditioner.
July 14, 2024
Reply from Kiehl's
We're so happy to have you as part of the Kiehl's family now! Thanks so much for leaving your review and sharing your success story with our formulas. We look forward to shopping with you again in the future! - Nick
Reply from Kiehl's
Thanks for your review Bruce! We're so pleased to hear that you're satisfied with the service, delivery and our formulas. We look forward to shopping with you again in the future! - Nick
Good products !!
July 13, 2024
Reply from Kiehl's
Thanks for the lovely review Angelika! We're so glad to hear you're a fan of our products. We hope you enjoy your latest delivery of Kiehl's goodies! - Nick
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Quicker delivery
Hi. I think that the delivery time and dispatch time is a little slow. I was at one point worried that my order wouldn’t arrive on time. Also I’ve had no response from two emails.
July 13, 2024
Reply from Kiehl's
Thanks for your review Rex! We apologise about your latest delivery taking slightly longer than usual, this was due to a warehouse move which extended our usual delivery timescales. Thanks so much for your patience, we look forward to shopping with you again in the future! - Nick
I haven’t received either the parcel or…
I haven’t received either the parcel or the carrier information.
July 13, 2024
Great products and excellent online…
Great products and excellent online ordering process
July 13, 2024
Reply from Kiehl's
Thanks for your review James! We're so glad to hear that you enjoy our products and you're satisfied with your online ordering experience with us. We look forward to serving you again in the future! - Nick
I have send 3 emails to customer care…
I have send 3 emails to customer care as o haven’t received my order and no reply at all!!
July 8, 2024
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Reply from Kiehl's
We're so happy to hear that you find our formulas are good value for money and well presented! Thanks for leaving your review Tony, we look forward to shopping with you again in the future. - Nick
Reply from Kiehl's
Thanks for your review Maureen! We apologise about your latest delivery taking slightly longer than usual, this was due to a warehouse move which extended our usual delivery timescales. Thanks so much for your patience, we look forward to shopping with you again in the future! - Nick
The moisturiser is fantastic and…
The moisturiser is fantastic and arrives quickly after ordering
July 13, 2024
Reply from Kiehl's
Thanks so much for sharing the love of one of our moisturisers! We're pleased to hear that you're a fan and also that your delivery arrived quickly. We look forward to shopping with you again in the future! - Nick
Reply from Kiehl's
We're so glad that your order arrived quickly and met your expectations! Thanks so much for your review. - Nick
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Great product and good service.
July 12, 2024
Reply from Kiehl's
Thanks for the great feedback Nick! We're so happy that you're satisfied with your new product and you had a good experience ordering from us. - Nick
Reply from Kiehl's
Thanks for the review! We're delighted to hear that you're satisfied with your latest Kiehl's formula. - Nick
Great products
Great products. The moisturiser with SFP is light but affective. Absorbs well. Non-greasy.
Facial Fuel face wash is the best I've used.
Quick delivery. Nicely packaged.
July 12, 2024
Reply from Kiehl's
Thanks for your review Leuan! We're so happy that you're a fan of our Facial Fuel range and it's working well for your skin. We're also glad that your latest order arrived quickly and well packaged! We look forward to shopping with you again in the future. - Nick
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