Kier Living Limited Reviews 

I could not really fault the customer service that was given by the staff at The Fairways initially. Up until the moment we recieved our keys we were supported by the sales team and the site manager, all insisting that they will look after us should any issues arise.

The first night in our new home, we experienced a leak from our en suit which travelled all the way down to one of the bedrooms, bathroom and kitchen. Fortunately as this was major, the site manager organised for the plumbers and thereafter the decorator to come and fix the problem/paint the ceilings and walls where the water damage was. Amazing I thought; really did think Kier Living were different from the rest.

Subsequently, we discovered other issues as we lived in the house over the next couple of months. We noticed there was a lower spec shower installed in our en suit, which was disappointing. Even more so after learning our next door neighbour (exact same house) had the correct one installed. The sales team admitted this, and would look to rectify this.

Other issues, such as the extractor fan, breaking within the first two months, has not been replaced.

We have no access to the attic space as the door seems to be broken.

We have scratched glass on our patio door, which we noticed straight away after moving in.

I would email the sales team on site, to get the same response: "we will get this sorted for you"

I stopped emailing after 6 months. It was how depressing getting the same response, knowing nothing will be done or passed on. Now 1 year later, our sales team and builders have gone and we are still left in the same position as before.

We have no aftercare contact - the number for Kier Living East does not seem to work. I have sent emails to Kier Living East with also no reply.

I would like to end by saying we absolutely love our home. It is just a shame how there seems to be no genuine aftercare in the months after purchase.

It would be great if anyone could give me contact details of where to raise this further please.

I thought I would write a review on here to try and redress the balance of other reviews for Kier Living.

The team at Oakthorpe, Peterborough have been nothing short of amazing. Max your kindness has been unmeasurable and Kier, now Tilla Homes are lucky to have you.

Prior to my completion date I did my final viewing with Ray (site manager). We went through the house demonstration which was thorough and comprehensive; Ray was very patient due to my lack of understanding. (Thank you Ray!)

Within two days I was contacted by customer services who were keen to receive feedback with any issues with the house; which at that time there wasn’t.

However a few weeks later there were a couple of very minor issues, which Kier responded to within 48 hours and resolved the problem. Jacob (site manager) by way of a curtesy visit a few days later to ensure that everything was okay. (Thank you Jacob).

Zina (Sales Manager) has been amazing from start to finish. She kept me informed throughout by way of fortnightly updates. Before my move in date I was staying in a hotel for a period. On the day of completion, Zina picked me up from my hotel and helped with my luggage. Which is going above and beyond the job description. (Thank you so much Zina!).

I want to give some other notable mentions to Marilyn and Natalie who have also been amazing and have guided me through this process with due diligence and thoughtfulness.

Alan, the carpenter also thank you!

The house itself is beautiful, I love the design, stunning and accessible windows, plenty of light. The garden is perfect in both length and width. The kitchen/diner is to die for. My en-suite shower is spacious and enjoyable to use.

In essence, I have had an exceptional experience, and I encourage other people to have the confidence in Kier Living when thinking of purchasing a property.

Great customer service! Overall happy.
Commitment and Constructions materials could have been a bit better to achieve the highest level of customers satisfaction.
Thanks

Oakthorpe peterborough

I would avoid purchasing on this development. Initially customer service were quick to respond to snags but since Covid have been poor. I reported a faulty and bent roof window that I don’t feel is safe to open last July and issue has not be resolved. Neighbours have had countless issues. If thinking of purchasing walk around previous parts of developments and speak to owners. Should give an accurate insight into what you will be facing if you purchase with Kier or Tilia as they are now called.

Kier Living (now Tilia Homes) should be avoided at all costs!

We have damp proof membrane sticking out of the external walls. Apparently (according to Kier staff), it’s nothing to worry about as it is ‘just aesthetics’! 🤷‍♀️🤷‍♀️They advertise luxury homes but REALLY they do not care how the properties look once they have your money! I’m going to start storing my 3 bins in the front garden to go with the aesthetics of the damp proofing!

I'm sick and tired of having to constantly chase up work from customer service, we have lived here nearly 9 months and it has been a constant battle with them to get contractors in to do any work, plus the contractors they use are absolutely appalling yet still carry on using them, the site manager at Greenway place constantly ignores my messages and calls regarding items hes supposed to be chasing up and when he does eventually answer he gives false promises, I've been waiting for an answer regarding our poorly laid drive for weeks but keep getting fobbed off with pathetic excuse after excuse, even the ceo of your company doesn't seem to give a toss of whats going on, plot 10 Greenway place, Bedford

Recently I reserved a property for £500/- on August 2020. They did not sign any agreements. They originally said the completion date will be in December 2020. They stretched on and on and we were in the process of selling the house meanwhile. And we stopped our exchange of our contract for our selling of our current property because the delayed so much. Eventually they came back in May and said the completion will be on 25th June , we need to exchange the contract next week. And we could not get our current buyers to get their contract signed and so Kier said they cancel the contract immediately.

Such a bad people they are. I have been in touch with many of their buyers. They said there are so much snag lists and the haven't fixed for them more than a year or so.

Please beware they will be under a new name Dillia or something. , so all our feedbacks will not be seen by the new customers.

But they will be the old robbers under new name.

Wouldn’t recommend at all, 18months after purchasing a property my list of nearly 100 snags is still not complete, for 18 months I have had a water leak that hasn’t been repaired, hole in the ceiling, mould/damp on the walls and even after writing to the Managing Director and his reporting directors so many times and being promised work will be done, nothing happens. There are a number of things that are dangerous to our health! It has been the most awful experience ever, thousands of pounds of my property damaged by kier and promised to be compensated but nothing has been done.
I would not recommend Kier to my worst enemy. The communal ground on the site that still sits with kier to complete looks horrendous and is unusable as they haven’t bothered to do it. It has all had a very negative impact on my health and continues to do so.

Zena, Natalie, Jacob and the whole Kier team at the Oakthorpe in Peterborough are all stars, what a fantastic experience for buying a new build, from start to finish, back to back the whole process was so smooth, very clear and informative. Very pleased with the house as well. Well done and thank you!

No wonder they’re selling the business off. They have such a bad reputation, they want to cut all ties to this embarrassing arm of the business.

God knows what the new company see in this purchase. Must be a tax fiddle 😀

Professional and ready to help me with anything I need.

The customer service team simply useless.

Location: Peterborough
House: Kelford, 4 Bedroom.

I raised an issue almost 2 months ago for landing floor creaking. They created the job and they later ignored it.

We should call them every week about the status - they are replying with a standard message that THEY ARE LOOKING INTO IT.

Worst customer service from Kier.

Kr
Veera

I first saw Castle Croft Barnard Castle in February 2020. The sales person on site (A) kept in touch and we reserved a plot in August 2020 and was told it would be ready mid April 2021. We chose extras in October and asked for prices and received some information from (A) who then went awol. The site was covered temporarily by a sales person from Stokesley (B) who wasn’t able to progress much although she sent a photo of what was the start of building.Eventually another sales person (C) joined..this person was very helpful, proactive and between us and the commercial department we buttoned down our extras and free of charge items December 2020. And discovered that our house had 3 windows removed ...planning didnt want us overlooking the adjacent house...no one had told us this.
January 2021 (C) no longer worked there...(B) was back...house build up to first floor only and we received a call to ask did we think our house was stone clad (yes) as another purchaser thought theirs was..and it isn’t ..it’s brick. Again no one had told us this.
End of March/beginning of April and another sales person (D) temporarily manning the phones and brand new to house sales...couldn’t help us with finalising extras bill but said house would be complete end of May.
April 19th another sales person on site (E)..we met her the first day (400 miles round trip) to talk her through the extras list and pricing agreed in December by sales person (C). She told us she would have to get everything requoted and agreed!!! It took 3 weeks and increased the bill by over £800. Free of charge items were suddenly to be paid for....wall tiling costs doubled but floor tiling costs halved. I spent 2 hours preparing a document to help the sales person and pointing out the discrepancies. We were not reinventing the wheel, we didn’t provide the original prices Keir representatives did so why is Decembers work and agreement being discarded? Does it mean that Keir sales people have no authority and there is no continuity from one sales person to the next? Building completion date is now mid June. I have little faith that we will beat the stamp duty reintroduction and that we will be in end of June.
The current sales person is not communicating with me, I instigate every contact..I am frustrated. I am not on any help to buy package ..foolishly I thought down sizing with this builder would be alright.
If I had seen these reviews earlier I wouldn’t have looked at Castle Croft....and I m not moved in yet..goodness only knows what horrors are going to emerge.
Keir ..we are your customers...we pay you for a service...you are not doing us a favour..someone somewhere start taking customer service and quality building seriously.

Updated May 29th
No meaningful customer service contact made. A person rang me on Thursday 20th May and as I wasn’t at home with access to my file of information We made an agreement that I would be contacted on the Friday between 12 noon and 3pm. No one rang. No one rang all last week. I sent a couple of emails to the current sales advisor who prompted the person involved...nothing happened. I don’t know when the house will be completed...I have no agreement in place for the extras requested. Current sales person said the site knows I want a personnel door in the garage...I drove a 350 mile round trip today to find house only just got roof felt on...no windows and definitely no personnel door in the garage. There is no way this house will be complete before mid July and the most recent advisor told me mid June.

All I want is a completion date for the house so I can plan where to live when my current rental finishes and to finalise the little extras chosen last year.

DON'T BUY FROM KIER

We bought our 1st home from Kier last May, and have constant issues since then. Collapsed stairs, broken boiler, ensuite not fitted correctly, the list goes on. A year in and we still have a list outstanding, holes in our walls, work that has either been started then not finished, or finished and finished terribly. There have been numerous "site managers" that have knocked on our door, apologises for issues then promised us to fix it, and they have all failed. We were even promised tiles for our main bathroom to be supplied free of charge for the issues, to which 6 months later, when yes you guessed it, we were still chasing the tiles, the site manager lied and said he had not offered us the tiles. Funny how when we threatened to take things further, he then admitted he had offered us the tiles. Basically it's discusting, and we are yet another poor customer to be stuck with a new home with loads of issues, constantly chasing "customer service" so we can just enjoy our home. We are soon to be seeking legal advice, as this cannot be right.

AVOID LAZY LYING COWBOY BUILDERS. Are house has been delay 8 times now are original moving in date was end of January now been pushed back to June, absolutely disgusting you should be absolutely ashamed of yourself. You are ruining people’s livelihood and hopes we are desperate to move into our home as was moving due to medical issues and you have made my family worse off. The site manager of the houghton conquest meadow Croft development should be absolutely ashamed of himself disgusting

A big thank you to Katrina and Tracy-Ann for our viewing.

We were so impressed with the professional, personal customer service that you both showed us throughout our visit. A great first impression that will stay with us throughout our House Hunting Journey.

Due to that level of service, we would like to express an interest in Shared Ownership at both of your Sites at Sprowston and Cringleford, in the safe knowledge you will be involved in the process.

Not enough is said about Good Customer Service these days, and I think you should be commended by your employers for your Professional attitude, and we are quite happy for this review to be forwarded to the appropriate Management.

Thoroughly impressed already and we have only just started our Shared Ownership Journey.

Thank you again and we look forward to speaking to you in the very near future.

If I could rate Kier Living Taylors Green zero I would!! Inadequate, shoddy, lazy contractors who fail to turn up, take weeks to track down or who think it's ok to turn up to jobs and leave them without completing. What's worse is their customer service, I use the word service in the looses possible term as nothing about them suggest they are there to serve their customers. Emails go unanswered, jobs unfinished and they seem to think this is acceptable. We talked to neighbours who unfortunately have had the same or similar problems to us and like us are struggling to get the jobs completed and their houses turned into homes. This was supposed to be our dream home but we've had damp issues which led to rising damp (a mere 6 weeks into our move), an leak in the roof, pipework (soil pipes) left unboxed, wonky sinks and radiators an what's worse electrical sockets left hanging off (an despite reporting this 2days after moving in in Dec 2020 it took 8 weeks to fix, and I have children). Unacceptable behaviour and treatment of their customers is at the core of this company, if you can buy elsewhere!!!

Hi Caroline, incase you hadn't noticed my review mentioned the inadequacy of your customer service team. Getting them to give me a quick call if going to solve feck all as I'm on the phone to them pretty much everyday and they still don't seem to be able to do their jobs!!!!

Sycamore Park Development- if you’re thinking of buying on this development don’t waste your money.
They take your money for a botch job property and when you try to get repairs done you are fobbed off, ignored of they come out and make your problem worse.
Out of hours is an absolute joke because for large jobs they have been instructed to only use nominated contractors who are not contactable on a weekend.
Looks like we have no water all weekend thanks you incompetent bunch of pillocks.

I’ve recently moved into a Hemsworth in Ibstock and have had a mostly positive experience. Bit disappointed that an outside tap was not standard so this was a problem when my turf was laid and it didn’t rain for a month. Have had a number of minor snags but these have been or are being resolved by customer services. I had a meeting with the site manager about the state of the roads and pavements on my street and was satisfied with the outcomes from that. Mark from the sales office was helpful during the process and the house itself is very nice and well built.

Kier at Urban Quarter, Bristol.
We have had excellent service with Kier Living. Sales agent - Simon have been amazing through all the process. We can’t thank him enough for all what he has done. He was understanding and knowledgeable. He has been constantly in touch with us since the day we moved in and has addressed all the issues that we brought up.
Extremely happy with our new home.