Kiichin Reviews 16

Reply from Kiichin

Mar 16, 2026

Dear Alexandru,

Thank you so much for your kind words and for sharing your detailed feedback!

We are delighted to hear that your coffee server arrived safely in the UK and that you are impressed with the packaging and the quality of the product. It’s great to know that the flat bottom design meets your needs for maintaining the perfect coffee temperature.

We truly appreciate your support and hope you enjoy many wonderful coffee moments with your new server.

Have a lovely day!

Best regards

Reply from Kiichin

Aug 18, 2025

Dear Dawn,

Thank you so much for your wonderful review. We’re thrilled to hear that you love your new stainless steel kettle and that it arrived quickly. It’s fantastic to know that the shape, quality, and craftsmanship met your expectations—there’s nothing better than finding the perfect piece for your home.

We truly appreciate your support and hope you enjoy your kettle for many years to come.

Reply from Kiichin

Aug 7, 2025

Dear Nana,

Thank you so much for your review! We're glad to hear your order arrived on time and in good condition. We always do our best to ensure a smooth and secure delivery experience. 😊

We truly appreciate your support and hope to serve you again soon! 💛

Reply from Kiichin

Aug 5, 2025

Dear Michael,

Thank you for taking the time to share such a thoughtful and detailed review.

We are pleased to hear that you were satisfied with both the quality and value of the Japanese garden tools, and that the shipment arrived within the estimated delivery window. It is also gratifying to know that the packaging met your expectations and ensured the items arrived safely.

We appreciate your feedback regarding the website navigation. While we are glad the checkout process was smooth for you, we will take your comments into consideration as we continue working to improve the overall browsing experience.

Your trust and support mean a great deal to us, and we look forward to serving you again in the future.

Reply from Kiichin

Aug 5, 2025

Dear Craig,

Thank you very much for taking the time to share your feedback.

We are delighted to hear that your order was shipped and delivered promptly, and that the product met your expectations. Providing both efficient service and high-quality items is always our priority, and it is gratifying to know that we succeeded in your case.

Your satisfaction is greatly valued, and we sincerely appreciate your trust in us. We look forward to the opportunity to serve you again in the future.

Reply from Kiichin

Jul 30, 2025

Dear Mary,

Thank you so much for your fantastic review!

We're thrilled to hear that your order arrived quickly and safely — especially with international shipping involved. It's great to know the product met your expectations and arrived in perfect, brand-new condition. Authenticity and careful packaging are always top priorities for us, so your feedback means a lot.

Thank you again for your support, and we look forward to serving you again soon! 🌍📦✨

Reply from Kiichin

Jul 30, 2025

Dear Jeannie,

Thank you so much for your thoughtful and detailed review!

We’re absolutely delighted to hear that you enjoyed shopping with us and found exactly what you were looking for — the Noda kettle is a fantastic choice, and we’re so glad it lived up to your expectations! 😊

It also means a lot to know that our team’s communication and care made a difference during the backorder process. We always aim to keep our customers informed and treated with respect throughout every step.

Thank you again for your support — we truly appreciate it and look forward to helping you find more beautiful Japanese home goods in the future! 🏠🇯🇵✨

Reply from Kiichin

Jun 2, 2025

Dear Mark,

Thank you sincerely for taking the time to share your positive feedback — we are truly delighted to hear that you had a great experience with us.

Your satisfaction is our top priority, and such kind words reaffirm our commitment to delivering exceptional service every step of the way. We look forward to welcoming you again in the future and continuing to exceed your expectations.

Reply from Kiichin

May 27, 2025

Dear John,

Thank you so much for your outstanding review. We are truly honored to hear that you had such a positive experience with us. From clear communication to high-quality products and prompt international shipping, we strive to provide the best service possible—and it’s incredibly rewarding to know that our efforts are appreciated.

We're especially grateful for your continued support and trust in Kiichin, and we’re thrilled to know you already have another order on the way. Serving valued customers like you is what motivates us every day. We look forward to delivering many more great experiences in the future!

Reply from Kiichin

May 11, 2025

Dear Rindr,

Thank you so much for your kind review! We're glad to hear the lotion bottle arrived in perfect condition and met your expectations. It’s always our goal to deliver exactly what you see—wonderful indeed! 😊

Reply from Kiichin

Mar 20, 2025

Thank you for your feedback! We're glad you were able to find the item with us and that it arrived within a reasonable timeframe. We appreciate your understanding regarding the shipping cost—it's something we continuously work on optimizing. Hope to serve you again.

Reply from Kiichin

Mar 12, 2025

Dear Paul,

Thank you for your feedback! We're glad to hear that the product met your expectations. We apologize for any inconvenience caused by the customs duty charge and we will take your feedback into consideration to improve transparency in the future. We hope this won't affect your overall satisfaction, and we appreciate your understanding!

Reply from Kiichin

Mar 4, 2025

Thank you so much for your review. Hope to serve you again soon.

Reply from Kiichin

Feb 24, 2025

Dear Ian,

Thank you for your feedback. We’re sorry to hear about your disappointment and would like to clarify a few points.

As a seller, we do not manufacture the products ourselves but source them from our suppliers. Some items with high demand frequently go out of stock, and restocking can take time, which may impact pricing. Prices are set by suppliers, and fluctuations can occur due to availability, exchange rates, and other market factors beyond our control.

Regarding shipping, you selected Registered Small Packet AIR, which typically takes 25–30 business days for delivery. The process can sometimes be further delayed due to customs clearance procedures, which are unfortunately beyond our control.

As for shipping fees, we do not set or profit from them. We collect the charges on behalf of the delivery service, and rates may vary depending on the carrier’s policies.

We genuinely appreciate your business and regret that your experience did not meet your expectations. If there is anything we can do to assist you further, please let us know.

Best regards,
Kiichin Team.

Reply from Kiichin

Feb 24, 2025

Dear Oliver

I sincerely apologize for the inconvenience in your order.

To assist you with your recent inquiry, could you please provide me with the order number associated with your purchase? This will help us locate your order details and address your needs more efficiently.

Thank you for your cooperation.

Best regards,
Kiichin Team.

Reply from Kiichin

Feb 24, 2025

Dear Nick,

I sincerely apologize for the inconvenience and frustration caused by your broken and inoperable Shirician grill. I truly regret the poor resolution you received and the lack of proper follow-up.

After reviewing your case, it is clear that the issue was caused by inadequate packaging, which led to the item arriving damaged. I understand how disappointing this must have been, and I am very sorry for the trouble it has caused you.

We has been working to improve our packaging and customer service processes to prevent similar issues in the future. We hope that you can allow us the chance to serve you in the near future.

Once again, I sincerely apologize and appreciate your patience and understanding.

Best regards,
Kiichin Team.