Kiiroo Reviews 312

thank you so much for the swift prompt help

Great company, with friendly staff but unfortunately they didn't send me my shipping tracking number until I emailed them about it and it had already been waiting for pick up.
A little annoying but overall very good.

I made a purchase and received confirmation from my bank immediately that money was removed from my account but the kiiroo website said it wasn't processed.

I emailed customer service and got an automatic message saying they would get back to me in 7-10 business days. The shipping is only 3-5 days meaning mail moves faster than their customer service.

Kiiroo has essentially stolen $200 from me. I still haven't received an order confirmation, still haven't received my product, my money is still gone and I still haven't heard from customer service. I'm currently exploring legal options. I'm so disgusted with their "customer service" that I'll never order from them ever again. I'm assuming they don't care and their response to this will be something generic to save face. Absolutely terrible company. Stay away from them.

There was an error with my order first time was my fault and the second time my order glitched in there system causing me to never get my order. after i contacted customer support they where able to resubmit my order and give me a new tracking number. hands down best customer service i have ever delt with online.

Absolutely ecstatic with the customer service given. My issue was fixed within a very reasonable time frame

So helpful and kind. Wonderful experience

Onyx+ - Was really looking forward to what a premium tier of sleeve would feel like and the feeling you get from nonmanual stimulation. Sadly this thing is a massive let down to the point I literally don't even think I can finish with it.

Issues:
• Sound - its loud mechanical whirring will be a dead giveaway to what's going on in the room next to you so it's not discreet. It's also rather distracting and breaks any potential emersion you were seeking.

• Feel - It doesn't feel much like anything. It gives a very gentle grip that rolls up and down oddly in two small diagonal corners of the shaft, leaving a lot of feeling missed, ideally the bottom part where you want the most stimulation. Because the sleeve doesnt slide with it you dont get the feeling of going in and out. it just feels like some one very lightly grabbing you and rolling their hand up and down, not pulling or sliding. Within seconds you'll just want to do the thrusting yourself just to achieve any form of meaningful sensation. You would have to be an incredibly easy climaxer to have any success.

• Price/Quality - at $200+ I was expecting something well put together like I see from female products of the same tier. This was not the case, it feels extremely cheap. Yes it has the bluetooth features and built in charging, but the quality of the actual mechanics doing the work seem like something you'd get with a $35 novelty toy you use once out of curiosity. This is extremely annoying to spend the money knowing this type of product can't be refunded once tried.

Unless something is seriously broken with mine I don't see why anyone should buy this. The digital and bluetooth features are meaningless if the actual pleasure aspect doesn't even work. I own many toys and this is easily the most expensive purchase to join my 'never to be used again' pile. I'm just blown away how much this thing let me down and I wish I could get that money back. I keep retrying it going "It can't possibly be this bad..." and it is...

I ordered an Onyx+ Realm edition on 12/25, and when it arrived, both plastic safety seals on the box were not intact (broken safety seals). I emailed customer support immediatly 1/5 indicating I received my order last evening and just opened the shipping carton.
I removed the Onyx+ box from the plastic sleeve and immediately noticed that the plastic safety seals on each side of the box were not Intact, so this means that this product was opened by someone else previously. Consequently, I do not trust that this product has not been used previously.
Please contact me immediately so that this can be corrected.
I emailed a second time on 1/11 when I had not receive a response.
I indicated ; I received my order last evening and just opened the shipping carton.
I removed the Onyx+ box from the plastic sleeve and immediately noticed that the plastic safety seals on each side of the box were not Intact, so this means that this product was opened by someone else previously. Consequently, I do not trust that this product has not been used previously.
Please contact me immediately so that this can be corrected.

Customer service contacted me a day later and they requested that I send them pictures of the package from all sides, which I did, along with pictures of the interior contents. They got back to me the next day and indicated; Thank you very much for your reply. We at kiiroo do take safety and hygiene seriously and for this reason we only ship unopened products to our customers.
An investigation about your order has been opened, as per the device you do not need to return the device to us just please provide us with a photo of the device serial number and pictures of all the sides of the box (please make sure the box is laid flat in the pictures) .
You can dispose the device in accordance to your local regulations for electronic and battery waste disposal.
We have issued you a replacement and sincerely appreciate your cooperation and patience. For tracking number please contact us on this ticket by Tuesday evening.
If you have anymore questions please feel free to ask.
If you do not have anymore questions please reply “Solved”.
Hope to hear from you soon.
Take care and stay safe.
Kind Regards
Kiiroo
They promptly sent out a replacement, and it arrived last night.
Unbelievably, the replacement product also had the safety seal tabs broken/cut.
I immediately emailed customer service again and notified them of the same.
Based upon my first experience I would have expected the shipping manager to personally inspect that everything was verified as intact and safe.
I have not heard from Kiiroo support yet since sending this email.

UPDATE - 1/21/21 - Customer service responded to this review requesting an order number. Since there is no respond to answer feature to their post I will add the order# 59801.

My order was shipped to the wrong address and returned to sender. However, Samantha was able to quickly resolve the matter, and re-shipped my order to me. She even sweetened the deal a little. She was professional and kind and a great help.

I've contacted support twice with my questions and both times they have been extremely helpful and have answered all of my questions. Only giving four stars not because I'm displeased at all, I just haven't ordered anything as of yet. Once I do, I can edit accordingly. Awesome job, support!

11/02/2021 - Just wanted to give an update on this. I've had many email correspondences with the Kiiroo support team and because of how friendly, responsive and knowledgeable hey are, my girlfriend and I have decided to make a purchase through their website. I'll make sure I post a review of the products after they have arrived.

14/02/2021 - Right after I posted the last update, she and I decided to make a couple purchases. We both received our packages in less than a week. They came yesterday and I'll just say probably the best investment I've made since deciding to go to college. We are both extremely happy with our purchases and will probably end up burning out the batteries before the year is out. Happy Valentine's Day.

I ordered Christmas Eve (order number: 59743) and have yet to receive a tracking number or my package. I’ve emailed for an update and a question I had. I would really like my product. Thank you.

I placed an order two weeks ago (Order #59686) and there has been no confirmation of shipping and no tracking number assigned. The website says there would be shipping delays due to "bad weather" beyond the normal 3-5 days timeframe, but this is rediculous. I have sent two queries to customer service, and they have yet to respond. Horrible customer service. I want a RESPONSE. I don't want to hear COVID 19 as an excuse. This company apparently makes a habit of these bad business practices according to similar problems noted here. I still want the product, but I have no choice but to file a dispute and give the company a one star review until they comply.

Update: 1/6/21 - The company did respond to me, and gave me my tracking number, but there has been no action and I'm still not closer to getting what I paid for.

Update: 1/11/21: I finally got my order, but the lubricants I ordered were damaged, opened and spilled all over the the packaging. This irks me quite a bit, because those are expensive Tried the Keon itself and it seems to have decent stimulation and works great. Maybe I'll up a star if they help me out with getting ripped off on the lubricant order.

I can’t believe they got me.. This device does nothing but make noise... I can’t even feel it. It’s the biggest waste of money and I feel so cheated. I wish I could return it and never make this mistake again. I was mostly curious but I don’t need a toy like this and I won’t ever be curious about getting one again. TERRIBLE. I don’t even want to keep it in my place, if I can’t return it I’d rather throw it away. Oh and the headset and all the apps, a joke. Someone should do something. This company is basically stealing money from people.

Bought the titan toy after being disppointed by the lovense max. I received the product quickly. The casing is incredibly loose on the product, the sleeve was loose, and it was showing wear after 1 use! The main appeal for me was the fact that you could sync it with interactive videos, and that was the biggest disappointment of it all. The toy's attempt at being interactive is switching from nothing to 100 vibration at poorly synced intervals.
Would strongly recommend not purchasing the titan to anyone.

I order kiiroo Dec1 2020 and I still didn't get it it's a bad company when they didn't ship my order to me!

Kiiroo has high tech toys that will satisfy you over and over. The features are great and keep the experience from ever getting boring. Had some minor difficulties but customer service is excellent and I recommend Kiiroo to anyone looking for an adult toys.

Never picked up my order. It was returned and i never received a refund! Waiting for two months on a reply from customer service. Better dont buy there....

I AM FRUSTRATED WITH KIIROO! After purchase of Onyx + VR package, extra sleeves and full payment made NOV 24 (order #56872) and 3 emails to customer service all I get is this auto reply telling me " Currently we are seeing response times of 3-5 business days given our volume of support queries. Please rest assured we will get to you as soon as we can." I understand it was Black Friday and things are busy, but NOT TAKING ALMOST 2 WEEKS AND NO REPLY!! I have made a other purchase from Europe during Black Friday sales and received my goods. I now really have a bad feeling about Kiiroo and their sincerity as a company about the value of the customer and giving them true and honest service. Now that they have my hard earned money that I have paid to them I HAVE NO SHIPPING CONFORMATION OR TRACKING NUMBER! Only a order conformation. This is my first review on Trustpilot hope it was done correctly. I need this by Dec 25th for the holidays.
All I can say is CAVEAT EMPTOR is a Latin phrase that can be roughly translated in English to "LET THE BUYER BEWARE"

UPDATE DEC 09 20
After my 4th email, Kiiroo finally they responded saying because of the Black Friday promotions they run out of VR head sets and will have some in 3 to 5 days and ship out my order and hopefully they will have a happy customer on their hands.
Communications could have been better, although I am glad we communicated. I will update this review accordingly.

UPDATE DEC 14 20
Just received my tracking number! My order is finally on it's way! I have added a extra star as they were true to the last replay to the VR head sets arriving in 3-5 days. I will finalize my review once I receive my toys and try them out. I have read some other post and hope other people get a positive outcome.

UPDATE DEC 21 20
I finally got my new toy! My XMAS present to myself is in the house. Lol..The shipping was discreet and very well packed and must give complements for this.
Onyx + seems to be well made with a quality feel to it.
I will put it to the test over the holidays, although I did try it out and found a so so stimulation ( I am of averaging size down below ) not terrible but not as expected and had troubles with understanding manual mode and setting up my bluetooth with the app. as I am looking forward to the VR experience! To be fair I did not dive deeply into my owners manual. This will be done over the holidays. The noise level is very similar to my Max 2 and it is acceptable. I also want to thank Kiiroo for the response, my frustrations were with communication. I may have to reach out for support if I have syncing issues with the Bluetooth. Extra star added. Thanks.
I will update

UPDATE JAN 13 21
I am starting to get frustrated with Kiiroo!!
Starting Dec 24 20 and Dec 31 20, we have communicated with approx. 6 emails and established that I have a defective Onyx +. Jan 4th 21 Samantha sent me a email that I will be sipped out a replacement ( I was very happy and impressed by communication and handling at this point ) and it said "There is a chance you might not automatically receive your tracking details as we have manually inputted your order. By the end of the next business day please come back to me if you haven't received them and I will track them down for you." so I did and she emailed me a tracking number that does not exist with DHL. Then I email Samantha back and she assures that the tracking number is correct by sending a photo of a order on Kiiroo's system not DHL's that has my name, address, tracking #, box ID, and a ref # and ends the email with this quotation "The only thing i can advise is to consult with DHL as it is their responsibly to compete this shipment.
If you have any other questions please do not hesitate to contact me.
Best Regards, Samantha"
I have looked on line and made 3 phone call to DHL, one that was escalated to their internal supervisor ( spent 15min on the phone while they looked in to this matter ), DHL TELLS ME THAT "NO SUCH ORDER EXIST" in the system based on tracking #, or my name or address and box ID or ref # number has nothing to do with them!! Now at this point I reach back to Kiiroo and tell then "Why am I chasing this order I did not arrange the shipping your people did" the CORRISPONDANCE BACK HAS STOP! after 6 more emails ( approx. 12 in total to them ) I feel that I and being ignored and have foolishly been defrauded and have lost my money on a expensive toy that does not work and do what it suppose to do! We are back to a one star opinion.

PLEASE STAND BY YOUR PRODUCTS!!!

I PERSONALLY NOW BELIEVE THAT NOTHING WAS SENT TO ME AND I AM JUST GETTING A RUNAROUND.

At this point please ship something with a proper tracking number or give me a full refund!!

UPDATE FEB 12 21
I have a conclusion that the support at Kiiroo are decent people that genuinely care want to help out the customer as my problem has finally been resolved. Patience must be taken in account! stars upgraded.

Me and my wife happened to buy a combo pack at the same time. So we had 2 each of the same thing at a cost of almost $400. Many of their devices do not work. The Titan has connectivity issues as well as charging and battery issues. My wife's toy has connectivity issues. I have spoken to their customer service department or lack there of, many times for months. Once you buy it, your stuck with it. New in box or not. If it is broken, be prepared to send photo after photo and video after video of the issue. It almost seems their goal is to get you so frustrated you give up. In my particular situation I went back and forth a total of 8 times with pictures and video and then a rep said oh yeah we have seen a lot of issues with this model, told me they manufacturing a different one and would send that one... See below.

(We have noted this issue of melted sleeves and we are working to replace all current sleeves with a new model. Kiiroo’s new sleeve design will be available for three different sizes, made of a higher grade material that is softer and much less subject to these types of defects.

Sadly, this will take some time. We expect this to be ready and available within 1 - 2 months time. After this time has elapsed, we could certainly provide you with a replacement to ensure that you have a working toy with the appropriate conditions regarding the accessories.

We can offer a replacement sleeve now but cannot guarantee that you will receive it in perfect condition. Also we are extending the warranty of for our affected customers thus your warranty would start from the day we will ship out our improved sleeves.

We hope this information is useful and has provided some insight on the situation.)

When it arrived.... It was the same one. The same model that I had issues over and over with on 2 separate units and the company willingly admitted there was issues with. I reached out to them again and told. They basically said sorry for my bad luck, I could order another for 35% Off. I told them no. They need to replace the broken item with a better unit. That it's ridiculous to ask someone to pay another $170 for something they have already spent $400 on and it's junk. They never responded. They are in way over their heads. As it stands right now I have 2 Titans that are innoperable and a brand new one in a box that I have zero confidence it will work. When asked about their products reputation this was their response.

Thank you very much for your reply. We would like to inform you that there is only a small portion of customers who are affected by this problem and even a smaller portion of customers who have experienced with the same issue with the replacement as well.

Also if you look at some of our competitors such as the one mentioned about most of their products are female orientated (8 out of 9 products are for female), hence they do not offer much choice for the male customers.

Unlike the male counterpart the female products are much easier to store, manage, use, and are not susceptible for defects. This is because the female toys have minimal to none moving parts hence lower chance for customers to receive defective product. Due to this reason they are hardly having any problem with customers.

In this industry there are not a lot companies that offer wide range of male orientated toys and if they are any competitors either they are either too simple or are not providing the same experience or lack compatibility or are bulky.

We at kiiroo are attempting to revolutionise the whole adult industry by introducing multiple choices for men aiming to provide better experience than our competitors and every year we are adding new compatibilities and are improving our products.

We know that pleasure is something very personal and unfortunately there is no universal toy for everybody. This is why we offer other products for different stimulations, in your case we know you are dissatisfied with the titan and that is why we had offered you a discount code for the KEON.

In terms of our complete product range the KEON has the highest satisfaction rate.

Our offer for the KEON still stands and we are still more than happy to provide you with a discount code for it.

We at kiiroo also honour our warranty, as we said, in our previous message no matter how many times you receive a defective product we would keep on replacing it until you have a device that function as it should.

Please let us know how do you wish to proceed.

All in all their customer service is about as good as their product. It's defective. They will replace a broken unit with a broken unit. They will ask you to send video every time... Knowing their is issues with the unit. They will run you in circles over and over until you buy something from Lovense instead.

Do not buy from this company. The reviews arent lieing to you.

The Onyx + looks and does exactly what the Kiiroo site says it will do. I found the charging and bluetooth setup pretty simple (just take your time and follow the step-by-step directions exactly as written, they worked for me first time). The problem is though the Onyx performs as advertised, the experience is laughably poor. NO, it's nothing like a simulated blowjob. NO, it's nothing like simulated vaginal sex. NO, it's nothing like a handjob. Using the Onyx provides very little stimulation at all. I'm probably slightly above average in girth and average in length, lube is needed for this toy and there's absolutely no way I would fit without using some so the problem is not my size. The problem is the Onyx + provides almost no stimulation (literally). I read the reviews and was skeptical but purchased one anyway based on the ability to link to interactive porn videos. Doing so is interesting, but can't make up for the lack of performance by the product.

The Onyx + would be a borderline ripoff at $50, but for $200 it's a travesty. I can't believe this company actually tested the Onyx with users before putting it on the market, if they had tested it they never would tried to start selling them. Well, except there's suckers like me out there that sort of believe the shill youtubers so even though people like me are skeptical and think the advertising videos are too good to be true we also figure there must be something to them right? Wrong!

Do NOT waste your money on this product. You're better off with your hand or with one of the toys you manually move. You will be disappointed if you buy an Onyx.

I'll be very honest, I was really hoping I would enjoy the toy. When I try something new I normally go through a phase where it gets a lot of use before my excitement dies down, but this thing totally failed to deliver. I'll give the Onyx another one or two tries but don't see my opinion changing which is why I'm posting a review now rather than waiting.