Kikilighting Reviews 

607
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company, regularly sharing wonderful feedback about their purchases. Customers frequently praise the beautiful products, noting that the lamps look stunning, feel sturdy, and accurately match the website photos. People also appreciate the helpful support team, mentioning quick responses, easy communication, and smooth interactions when resolving questions. However, some reviewers were not happy with delivery delays and extended waiting times for their items to finally arrive. A few other people also felt that the product quality was poor, reporting that received items did not match website descriptions. Some consumers also mentioned receiving incorrect models or experiencing issues with tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with beautiful and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly among customers. While... See more

Customer service

Customers consistently note positive experiences with customer service, praising them for being fast,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Order

Consumers find experiences with the order process to be mixed. Many customers report that ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased three glass pendant lights and three glass ceiling lights. Kikilighting offers beautiful lighting, with a lot of different colours at very attractive prices. Their after-sales service is... See more

Rated 5 out of 5 stars

Kikilighting offers superb lamps at affordable prices. The service is great. They respect the timing. They respond quickly and take care of their customers. The packages are perfectly protected for tr... See more

Rated 5 out of 5 stars

We bought 5 pendant lights on kikilighting and we contacted the company by email to make some modification to our oder. Their reply was fast and the lamps we receive are of good quality, not damaged b... See more

Rated 5 out of 5 stars

Received the lamps on the shorter end of the expected delivery spectrum, great to have them in house so fast. When opening the box was pleasantly surprised, very good impression of the quality, strong... See more


4.0

Great

TrustScore 4 out of 5

607 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(607)

154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

friendly, prompt and good quality

Kiki was always immediately answering and helping with our requests. Very friendly on top. The products are beautiful and of a good quality. The lamp we bought was exactly as on the picture.

August 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service!

Anya at KIKI lighting helped us sort out a huge order and this even on a Saturday! The support was friendly, fast and most helpful. Much appreciated!

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

I am actually pleasantly suprised, loved it

I am actually pleasantly suprised about this website. I found sevaral lamps that i wanted of different websites on their website. So it was easy because i could order everything there at once. They were cheaper and their were also special actions so it was an awesome deal. Because of it sounding to good to be true i contacted custumor service for some help about the origin of the lamps and i was helped very fast and in a friendly matter. I had a problem with my order not showing on the website but that was resolved very fast. The lamps came as promised withouth extra costs even if 2 of them came from a chinese depot. and we are super happy, they look very nice and stylish. I recommend this website.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

4 beautiful lamps

I bought in total 4 lamps, all lamps in extraordinary qualitatiy! Delivery time and packaging were perfect. Furthermore the lamps were easy to install and the lights shine wonderful.

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect

Everything was great. Fast shipping, good packaging, beautiful lamps!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sand Sea Stair Chandelier --> 5 STARS

I bought a chandelier: Sand Sea Stair Chandelier.

Arrived as in pictures and described --> I was over the moon!

Some of the glass pieces arrived broken (due to packaging) --> Melody was at my service and took full care.

Promptly I received replacement pieces, free of charge to make my item now complete.

Could not have asked for a better product, nor service.

This was simply PERFECT!

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great lamps…

We ordered two lamps for our kitchen table. It was our third order. The lamps arrived in great condition and the shipping was fast. They look beautiful, great quality and just as pictured. We’re very happy.

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I recommend Kiki lighting

I recommend Kiki lighting. It takes a few weeks for it to arrive, but it’s all worth it. We have bought 4 now, and every time we are pleased.
They make our house look better and people compliment the lamps.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

The product was beautiful and really…

The product was beautiful and really high quality and also arrived fairly quickly. I was also impressed with their customers service department who were very quick in replying to my emails and following up. I would definitely buy again from Kiki Lighting

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

The product is beautiful

The product is beautiful, it arrived quickly and well packaged. It was also easy to install. I also exchanged emails for the customer service team who were extremely responsive and helpful.
Thanks

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Online Lamp Shop – Highly Recommended! I’ve ordered several times from this…

I’ve ordered several times from this online lamp store and have been impressed every single time. The products are always delivered in perfect condition, carefully packaged to ensure nothing gets damaged during shipping.

What really stands out is the customer service – they respond quickly, are incredibly helpful, and always go the extra mile to make sure you’re satisfied. It’s clear they truly care about their customers.

I can highly recommend this shop to anyone looking for beautiful, high-quality lamps. I’m already looking forward to placing my next order!

July 10, 2025
Unprompted review
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