KIKIT Pathways to Recovery Reviews 

3
•
TrustScore 3 out of 5

2.8

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Company details

  1. Drug Addiction Treatment Center

Written by the company

KIKIT is a BME specialist drug and alcohol support service that provides a range of services to meet the needs of vulnerable people.


Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

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No recent history of asking for reviews

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2.8

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(3)

1 review in the last 12 months

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Rated 1 out of 5 stars

Something seems "off" and my instinct is usually right

Clicky, inbred, toxic company culture, the office staff only interested in money and hitting targets. The ignorance in these self centered individuals and lack of social and in particular critical skills is very apparent when an outsider who is not an employee, approaches the hub to make simple enquiries, we're met with suspicion and hostility. I would advise any vulnerable person especially female or anybody else for that matter, to be very cautious and record and document any intereactions. I had a group of these employees fixate on me and harrass me as I walked past the business hub windows and stood at a distance further away from the building and they tried to intimidate me, it was most bizarre and extremely unprofessional and unacceptable behaviour, then a short while after, more staff in vechiles turned up outside and someone spoke to me saying she was a therapist in a fairly rude manner without helping or assisting she walked off disappeared in the hub and left me outside. I would not trust this place personally from what I observed, they make dreadful assumptions and terrible judgements to exploit anybody who appears different and is not a part of thier "secret society" so if you want to be treated with dignity and decency, do not use their corperate "services"unless your prepared to be extremely uncomfortable, unwelcome, and inferior. They need counselling, support and therapy themselves, help with anger management would be the first step. However none of the staff are in any position to be promoting therapy for others, they can barely recognise their own chaotic behaviour. I shall be reporting this situation to Regulators to investigate.

September 18, 2026
Unprompted review
KIKIT Pathways to Recovery logo

Reply from KIKIT Pathways to Recovery

Thank you for sharing your concerns.

We take any concerns about how people are welcomed and treated at BIRCH seriously, and we are concerned by the experience you have described.

We have begun making enquiries to establish the circumstances surrounding your account. However, the information provided does not currently allow us to identify the particular incident or individuals involved.

BIRCH is a shared community recovery hub, with several organisations delivering different services from the building. We would therefore welcome further information, particularly the approximate date and time of your visit and which service you approached.

We invite you to contact KIKIT directly through our published contact details so that we can look into the matter properly.

We are committed to ensuring that everyone approaching our services is treated with dignity, courtesy and respect. Should our enquiries identify any shortcomings, we will address them appropriately.

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Rated 5 out of 5 stars

Great service!

Called Kikit on Monday and received an appointment for the same day! The team at Kikit are very friendly and professional, they will go that extra mile to make sure that you are comfortable.
Currently enrolled onto a programme for drug support. Team also helped me get a new flat because my current one is appalling!

August 25, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service who understand the…

Excellent service who really understand the issues BAME communities have. I have been working with kikit for 4 months and have made massive improvement to my life through their services. They also have online options in response to COVID-19.
I would recommend KIKIT to anyone who requires support for their addiction.

August 20, 2021
Unprompted review
KIKIT Pathways to Recovery logo

Reply from KIKIT Pathways to Recovery

Thank you for your feedback. We are glad to hear that your experience with us has been good 😃.

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