KILLSTAR Reviews 51,282

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often noting that items exceed expectations and are well-made. The delivery service is frequently highlighted for its speed and the careful, beautiful packaging of orders. Many consumers appreciate the unique and distinctive style offered, along with the good value for money, especially with available offers and sales. However, some people were dissatisfied with the quality of certain items, describing them as poor or not matching product descriptions. A few customers also mentioned issues with sizing, finding items either too small or too large, and some experienced problems with returns, particularly regarding shipping costs.

What people talk about most

Product

Consumers generally find products to be of good quality and value. Many reviewers praise the unique designs,... See more

Quality

Clients share positive opinions on quality, with many praising the excellent and high-standard items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise quick delivery,... See more

Price

People report ambiguous experiences with price. Many customers praise the affordable prices, good quality,... See more

Based on these reviews

Rated 4 out of 5 stars

lovely dresses and can have good sale however fabrics used are often not great, blend of poliester and elastic, makes it stretchy but not very breathable

Rated 5 out of 5 stars

I’m a regular customer and I love Killstar clothing and accessories. Everything is such good quality and I’ve always found that the products in real life, look so much more impressive. Their attentio... See more

Rated 5 out of 5 stars

This is my most favourite shop for Gothic/alternative clothing. Everything is so different from any other shop and I always get compliments whenever I am out and about. People always ask where I get m... See more

Rated 5 out of 5 stars

I have recently started using Killstar and their clothes are really lovely quality ... arriving beautifully packaged. Returns are simple to arrange if required but be aware you pay for returns. Howeve... See more


Company details

  1. Women's Clothing Store

Written by the company

Clothing & Lifestyle company with a twist of darkness, channeling emotional power and raw energy into every thread.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, clear instructions on measurements and so far I've not had any issues with the garments. Very pleased!

March 9, 2026
Rated 1 out of 5 stars

Product description was misleading

Product description was misleading, stating button and zip fastening for a pair of shorts, was a popper style button. If I was aware of this I wouldn’t have purchased, but Killstar do not do free returns so I’m even more out of pocket.

Left a “review” on the item on their site, still not posted over a week later, they hide negative, honest reviews on items. Lost trust in them as a retailer

March 31, 2026
Unprompted review
Rated 3 out of 5 stars

Really loved the design on the dress

Really loved the design on the dress, this was 2nd one as the first had to be return due to the sleeves being so tight, unfortunately the 2nd one had the same problem but my mother manage to adjust them, I wore the second with a belt which although still big looked great

March 6, 2026
Rated 3 out of 5 stars

Painfully Slow Delivery & Returns

They are just so slow!
Unless you pay £5.99 for next day delivery they take 5-7 days to DESPATCH! Nevermind actual transit time!
Returns are as bad. Takes forever for refunds to be processed.
Could be so much better.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful gothic swimsuit

Wonderful gothic swimsuit. Have has so many positive comments about it. Great quality and even better that it comes in cup sizes for the slim but bigger boobed lady.

March 2, 2026
Rated 5 out of 5 stars

Absolutely beautiful 🤩

Absolutely beautiful 🤩
I got the misty maxi dress and I was living for my witchy vibes! I also got the under the Candle maxi dress and nocturnal Figure harness and I got to live my Fae dreams!

March 9, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look