Kilncrafts Reviews 88

Exceptional service from beginning to end and even a follow up after delivery to check everything was OK. The jewellers bench exceeded expectations. Beautifully made and engineered from solid timber. Will last a lifetime. Very happy customer.

I bought my Daisy pottery wheel from Kiln Crafts a few months ago and I’m so glad I did. It arrived with everything I needed to get started, which made the whole experience really smooth as a beginner. It’s been a brilliant step up from my Shimpo RK‑5T, which I’d been struggling with because of the hand lever. The Daisy has a larger wheel head, beautifully smooth movement, and I fell in love with it straight away.
The batt system is excellent quality too — I use mine with chamois leather to keep it secure and it works perfectly.

I also want to mention the level of care in their customer service. During a very difficult time when my mum was at the end of her life, I accidentally left a batt on the wheel and it warped as it dried. When I contacted Kiln Crafts to ask if there was any way to fix it, they didn’t just give technical advice — they offered genuine condolences and quietly arranged a replacement so I could get back to pottery when I was ready. It wasn’t something I expected, and it meant a great deal. Their kindness really stood out.

I’ve since bought the new Daisy wheel shelf addition they recently introduced, and I’m just as impressed with that. It fits perfectly, was easy to install, feels completely secure, and has made my setup even more practical.

I’m genuinely so happy with my purchase and with the people behind the company.

Super fast delivery and great service thanks

Delivery of my lovely new potters wheel was made so much easier by Olivia communicating my mobility needs to the delivery company, the delivery and set up was seamless, and I am loving creating on my Daisy wheel

This kiln company been great with delivery to N Ireland due to many sellers not interested doing so. They got that sorted not that long.Great communications!

The daisy is a brilliant, steady, powerful wheel enabling me to throw a full variety of shapes and sizes.. thanks !

Very quick delivery and emails to let me know what was happening. Everything arrived in 3 days. Super easy to set it up, so I was able to get straight throwing again. Perfect.

Delivery on the spot, driver helped me around the garden to where it could be unpacked (as a surprise gift to my wife). Everything top notch. Can't wait to get going with the wheel. Cheers.

Great service, helpful advice, best price and quick follow up and delivery.

Great service quality equipment

Very quick delivery and good communication.
Love my wheel, it's quiet and very sturdy - very happy.

I love my new Daisy Pottery Wheel! It is so easy to move around and very quiet but very substantial and a joy to use! Fits perfectly in my small studio. The service was brilliant - delivery just 3 days from when I placed the order online. Thank you Shannon and Matt!

A very good quality product delivered speedily. The note from the owners was a nice touch.

Great quality, delivery quick and as expected, can recommend

As a retailer, it is important to have an excellent company to work with. Kilncrafts do that and excel in providing this. Delivery is quick, the wheel is amazing, to the point we have bought one to have in our own studio for customers to use before they buy. There is literally nothing negative to say!!! (I am not being paid to say this, this is an honest review)

Bought my Daisy wheel from Kiln Crafts. I had a query before buying and it was answered very quickly. Love my wheel and even better I was able to spread the payments over three months.
Speedy and accurate delivery with updates.

A superb service, thoroughly recommend.

The wheel is brilliant and so quiet. The quality of all the other products that came with the wheel is also excellent. There was great communication from the team throughout and it even came with a handwritten note from the owners - very nice touch. Thank you

I've been loving wearing my green Kilncrafts apron pretty much every day since I got it and needed another for when it's in the wash...got the red one now and am loving it even more! As well as the shape and construction being comfortable and practical, the colour is a beautiful rust red and the linen feels so good!

Excellent customer service! Ordered my wheel on Saturday - arrived on Tuesday! Any queries responded to by return!