Kilts4Less Reviews 

101
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the fantastic quality of the products, noting that traditional outfits and jackets arrive nicely boxed, well-packaged, and very comfortable to wear for special occasions. Many people also genuinely appreciate the helpful customer assistance provided during the ordering process when quickly sorting out sizing or delivery details. Some reviewers were not happy with communication issues and extremely long response times when trying to resolve various order inquiries. A few other people also felt that receiving incorrect items, missing shipments, or subpar materials represented a very frustrating experience.

What people talk about most

Product

People report ambiguous experiences with product, as some customers praise the fantastic quality and value of... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many consumers praise fast delivery, helpful... See more

Quality

Clients share ambiguous opinions on quality, with reviewers expressing deep appreciation for well-made items... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers experienced fast shipping with... See more

Response time

Customers consistently note negative experiences with response time, reporting that emails and phone calls... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very disappointed. Paid for an ex hire jacket on Friday 17th - no confirmation, no email no jacket. Phoned up and was told that having issue with email. Have sent further email and no reply... See more

Rated 4 out of 5 stars

The build up was great, helpful and quick. They didnt have the cap I ordered (England '66) so I chose Scotland '78. The cap, lovely soft pouch are all really nice...but the cap itself is ver... See more

Rated 4 out of 5 stars

I am disturbed by some of the reviews. When I put in my order it said “usually” dispatched within 3-5 days. Heard nothing now after 8 days. Emailed politely asking for an update (as I have a deadlin... See more

Rated 4 out of 5 stars

I had submitted a review before that kilt that came was lovely but the retuning process hadn’t been great. They have reached and picked up on the delay, which appreciate with World Cup was impacted by... See more


Company details

  1. Kilt Shop and Hire

Written by the company

Low cost, quality Highlandwear. Kilts, jackets, sporrans available.


Contact info

3.2

Average

TrustScore 3 out of 5

101 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.2

All reviews

(101)

39 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

Ordered a kilt on the one week, didn’t get a reply until the following week,explaining they were short staffed?
I had purchased an ex hire kilt and chose the size closest to my size, only to be told another 4 days later, 10 days after ordering, we don’t have that size , will you take a bigger size?
I had to ask twice for a refund , I wish I had looked at this review site before purchasing, very disapointing,
I do not recommend dealing with this company

November 12, 2026
Unprompted review
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Rated 4 out of 5 stars

The build up was great

The build up was great, helpful and quick.

They didnt have the cap I ordered (England '66) so I chose Scotland '78.

The cap, lovely soft pouch are all really nice...but the cap itself is very small.

I have held (and worn) one or Trevor Brookings England cap's, and mine feels like a schoolboy cap.

This was the only negative, all other aspects great

October 22, 2026
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Rated 5 out of 5 stars

Fantastic service from the minute I…

Fantastic service from the minute I placed the order. They went above and beyond to make sure we got our order on time and that everything was okay. Would definitley use them in the future and highly recommend to all friends and family. Thank you so much for your incredible service

November 3, 2026
Rated 1 out of 5 stars

Poor communication

Ordered a waistcoat for my husband. It arrived quickly but was poor quality and didn’t fit. I’ve emailed them three times to arrange a return but they haven’t responded to any emails.

November 5, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a kilt 6 weeks ago

Ordered a kilt 6 weeks ago, not recived it, no response to emails, basically lost my money, been scamed, don't touch these people, there a foreign company, pretending to be in the uk, avoid, wish I had..!.

September 16, 2026
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Rated 1 out of 5 stars

Cheap knock-offs

Cheap knock-offs, fake advertising and shoddy materials. Avoid at all cost.
Polyester jackets advertised as barathea wool. I have a strong feeling that kilt tartans are made from scanning material, making the colouration dreadful.
And then they try and fob you off with ‘oh we shipped the wrong item by mistake’ when challenged.
Avoid. Avoid. Avoid.
Not only this, they present online as different companies too, one being ‘crail jacket’. Be wary.

October 23, 2026
Unprompted review
Rated 1 out of 5 stars

Ex Hire Prince Charlie Kilt Jacket & Vest

Purchased "Ex Hire Prince Charlie Kilt Jacket & Vest". There is nothing ex-hire about it. It was a brand new, foreign made, cheap piece of rubbish. It felt like plastic and was totally unwearable. It was like fancy dress. The only good thing I would say is, when i returned it for a refund I received a refund in full including postage. However, despite unsubscribing from their e-mails multiple times i regularly receive unwanted updates from them.

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

Long Time Waiting

I placed an order on June 27. Two unanswered emails later, I am still awaiting a delivery. Reading other reviews about poor or non-existent communications, it looks like I am now having the same bad experience. Still optimistically looking forwards to a happy conclusion.

July 13, 2026
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Rated 2 out of 5 stars

Poor communication let you down

Communication was virtually non-existent. Emails went unanswered and when calling, I was left listening to hold music. On calling again I was then directed to leave a message. Despite doing so, I never received a call back or any form of follow-up.
The kilt did arrive, but it had clearly been altered. There was no mention anywhere in the product description that the kilt would be altered. However, having only paid £105, it is not worth the time or effort to pursue the matter further.
My main concern is the lack of customer communication. Responding to customers and keeping them informed throughout the process would significantly improve the overall experience and likely result in you receiving much better reviews. Unfortunately, the poor communication lets the company down.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Scam website.

Made a £91 order with them that was never delivered. They don't answer e-mails or phone calls. Quite certain this company is a scam.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my order of an argyle…

Just received my order of an argyle jacket and all the bits and pieces to make a full outfit (I already had my own kilt in my clan tartan).

I spoke with Louisa during the ordering process and she followed up with a call too,

Can’t fault this company, great price and very happy with the service

May 30, 2026
Unprompted review

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