Very disappointed. Paid for an ex hire jacket on Friday 17th - no confirmation, no email no jacket. Phoned up and was told that having issue with email. Have sent further email and no reply... See more
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Company details
Written by the company
Low cost, quality Highlandwear. Kilts, jackets, sporrans available.
Contact info
United Kingdom
- 01343 344277
- info@kilts4less.com
- www.kilts4less.com
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Hasn’t replied to negative reviews
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Disappointed
Ordered a kilt on the one week, didn’t get a reply until the following week,explaining they were short staffed?
I had purchased an ex hire kilt and chose the size closest to my size, only to be told another 4 days later, 10 days after ordering, we don’t have that size , will you take a bigger size?
I had to ask twice for a refund , I wish I had looked at this review site before purchasing, very disapointing,
I do not recommend dealing with this company
Great customer service from Aimee
Great customer service from Aimee. Argyll Jacket and Waistcoat where too small but Aimee arranged for a bigger size to be sent out quickly to me.
Service is beyond compare
Service is beyond compare. Went well above and beyond to be helpful and accommodate my needs. Delivery was fast and well packaged.
Excellent service from a fussy customer
Kilts for less sent the wrong item from…
Kilts for less sent the wrong item from the ine i ordered and have ignored my contact to have the correct item sent and the wrong item returned. Very poor customer service.
The build up was great
The build up was great, helpful and quick.
They didnt have the cap I ordered (England '66) so I chose Scotland '78.
The cap, lovely soft pouch are all really nice...but the cap itself is very small.
I have held (and worn) one or Trevor Brookings England cap's, and mine feels like a schoolboy cap.
This was the only negative, all other aspects great
Very easy to do business with got…
Very easy to do business with got exactly what i ordered.
Fantastic service from the minute I…
Fantastic service from the minute I placed the order. They went above and beyond to make sure we got our order on time and that everything was okay. Would definitley use them in the future and highly recommend to all friends and family. Thank you so much for your incredible service
Most of what I purchased was fine but…
Most of what I purchased was fine but the ear rings were extremely small and the Sporran Chain was absolute garbage (Not even properly joined together).
Poor communication
Ordered a waistcoat for my husband. It arrived quickly but was poor quality and didn’t fit. I’ve emailed them three times to arrange a return but they haven’t responded to any emails.
Ordered a kilt 6 weeks ago
Ordered a kilt 6 weeks ago, not recived it, no response to emails, basically lost my money, been scamed, don't touch these people, there a foreign company, pretending to be in the uk, avoid, wish I had..!.
Cheap knock-offs
Cheap knock-offs, fake advertising and shoddy materials. Avoid at all cost.
Polyester jackets advertised as barathea wool. I have a strong feeling that kilt tartans are made from scanning material, making the colouration dreadful.
And then they try and fob you off with ‘oh we shipped the wrong item by mistake’ when challenged.
Avoid. Avoid. Avoid.
Not only this, they present online as different companies too, one being ‘crail jacket’. Be wary.
Ex Hire Prince Charlie Kilt Jacket & Vest
Purchased "Ex Hire Prince Charlie Kilt Jacket & Vest". There is nothing ex-hire about it. It was a brand new, foreign made, cheap piece of rubbish. It felt like plastic and was totally unwearable. It was like fancy dress. The only good thing I would say is, when i returned it for a refund I received a refund in full including postage. However, despite unsubscribing from their e-mails multiple times i regularly receive unwanted updates from them.
asked for a kilt to made after hundreds…
asked for a kilt to made after hundreds of phone calls and email with no answer till 2 weeks after the wedding, avoid this company like the plague if you want buy elsewhere
Long Time Waiting
I placed an order on June 27. Two unanswered emails later, I am still awaiting a delivery. Reading other reviews about poor or non-existent communications, it looks like I am now having the same bad experience. Still optimistically looking forwards to a happy conclusion.
Poor communication let you down
Communication was virtually non-existent. Emails went unanswered and when calling, I was left listening to hold music. On calling again I was then directed to leave a message. Despite doing so, I never received a call back or any form of follow-up.
The kilt did arrive, but it had clearly been altered. There was no mention anywhere in the product description that the kilt would be altered. However, having only paid £105, it is not worth the time or effort to pursue the matter further.
My main concern is the lack of customer communication. Responding to customers and keeping them informed throughout the process would significantly improve the overall experience and likely result in you receiving much better reviews. Unfortunately, the poor communication lets the company down.
Scam website.
Made a £91 order with them that was never delivered. They don't answer e-mails or phone calls. Quite certain this company is a scam.
Just received my order of an argyle…
Just received my order of an argyle jacket and all the bits and pieces to make a full outfit (I already had my own kilt in my clan tartan).
I spoke with Louisa during the ordering process and she followed up with a call too,
Can’t fault this company, great price and very happy with the service
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