Kimai Reviews 87

Great overall experience - but very much appreciated the direct communication.

Very beautiful earrings.
Wanted to replace another pair to wear all the time and these are perfect.
So comfortable- sit really well in the ear and substantial sparkle!
So very happy with this purchase.

Very good quality and classy pieces. Good customer service!

Brand to flee! Kimaï steals from its customers, if you return an item a fee of 20 euros applies... surprise! Of course, this is not mentioned anywhere. A brand that claims to be ethical but isn't. I invite anyone who has had the same experience to contact me so that I can join the ongoing file with the relevant consumer associations and organizations.

Beautifully presented and arrived quickly. Really pleased with the earrings and love the original designs.

Read the small print on returns policy. “Conscious consuming is about being 100%” until you see the product how can you be 100%? If you are not happy with the product you pay the return and delivery on carriage when you return your item, stated four paragraphs down on the returns section, after ‘what is your returns policy?’ ‘What is your exchange policy?’ ‘how do I return an item’ So I’ve paid for the privilege of viewing an item. My advice: only purchase from a jewellery shop where you can assess the quality in person and not pay to do so.
To give some context - Before purchasing the Amie bracelet, where the website advises that it is suitable for everyday wear, I also asked the question on the chat box as I required something that wouldn’t break easily as I wear my items all the time. Again I was advised that it was suitable for daily wear. When it arrived the chain on the bracelet is very thin and delicate and in my opinion NOT suitable for everyday wear. I arranged for it to be returned and was credited short of the amount I paid due to the cost of carriage both ways

Absolutely love my necklace. Great everyday piece that adds a little sparkle. Really good quality and the lab grown diamonds look stunning.

Great customer service, however didn’t like the necklace.
Thought it was overpriced and diamonds were positioned asymmetrically on the chain. I didn’t realise this and though I like asymmetric jewellery this was very poorly designed.
The chain was always going to twist round when wearing giving it an odd ‘faulty’ appearance.

Great product, great service.

Absolutely love the necklace I ordered. Swift delivery and a great company to deal with.

I ordered the Evidence earring which arrived beautifully packaged. The earring itself is lovely. I struggled initially wondering how to pop in my ear lobe. I think instructions would help. My advice would be to any purchases is this is not suitable for larger/plumper ear lobes. The model wears it well. I did work out how to wear the earring, I used the plastic back, not sure if I should ? but after a day and night my goodness my lobe is throbbing. To pop in every day if taking out for nights would be fiddly and time consuming. So they will be used sporadically which is a shame. SO ONLY SUITABLE FOR SMALLER EAR LOBES.

Ear rings normally come in pairs so while picture showed one was expecting 2

Beautiful necklace, ordering was easy and it arrived in a matter of days beautifully packaged

Very bad quality. It’s worth nothing . Once at the resale it’s worth nothing and has no resale value

Friendly assistant, beautiful shop, lovely packaging!

Well it's beautiful, however it is tiny. Very delicate. On a larger neck it gets lost. I thought a 42 chain would be ample, as in other chains I have, but in fact it nestles into the throat, and in hindsight, I should have asked for something a little larger. It is because I sing, so my neck expands. I hoped to wear it for concerts, but don't think I can which is a shame.
I'm not huge, but I'm not a size 12... I'm 18 in fact. It will look fantastic on my daughter. I was going to wear it for her wedding, but maybe she will now.

Best service and products - repeat buyer

Amazing from start to finish. Kimai’s customer service is as good as their products!