KIM+ONO Reviews 44

TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a Kim+Ono kimono for my wife at a premium price. Within one week, the stitching holding one of the inner ties came loose. The inner ties were never used, so this was not caused b... See more

Company replied

Rated 3 out of 5 stars

Shipping was fast…The Robe is beautiful but I’m not sure I would order another. The material is just O.K…the color and pattern is beautiful but the stitching is really bad. Why put out the effort to... See more

Rated 1 out of 5 stars

I like bed in Japan for a decade and I travel extensively in Asian countries, so I have a large collection of silks and kimono. These are subpar quality in every way and not worth the price. The stitc... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Alexis and her team for their assistance in going above and beyond for us to receive our order in time for my daughter's birthday. Through my own fault (improper name input thru... See more

Company details

  1. Women's Clothing Store

Written by the company

A handcrafted kimono company specializing in silk and charmeuse botanical print kimono robes. Brought to you by two sisters, on a mission to elevate the everyday.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 2 out of 5 stars

Kimono is absolutely beautiful

Kimono is absolutely beautiful. The print and colors are exceptional, however, I have to send both robes back as they are TOO SMALL. One Size does not fit all.
I am not overweight, I am 5'7" tall and weigh 128 pounds. Also the robes are not consistent in size: One robe is much smaller than he other. Too bad, as I am disappointed that I have to return them.

March 4, 2022
KIM+ONO logo

Reply from KIM+ONO

Hi, Janis, thanks for sharing your feedback with us! Please reach out to us directly at hello@kimandono.com so we can help you with a return or find the best solution and resolve this for you ASAP.

Rated 5 out of 5 stars

I was impressed with this company…

I was impressed with this company before I ever got the product. They immediately sent an email thanking me for my purchase and introducing themselves. I remained impressed after receiving the beautiful kimono - a gift for my daughter. I was so pleased with the quality and the customer service that I ordered scarves in the same pattern.

January 6, 2022
Advertisement
Rated 5 out of 5 stars

It’s worth every penny!

Every kimono I buy is worth every penny! I wear them with pride and I walk a little taller. The look and the feel is pure luxury. It’s wearable art and upgrades any outfit. I get tons of compliments every time! Don’t wait, buy it! PS The silk kimono’s are next level, albeit Charmouse is still a great compliment to any waredrobe!

December 1, 2021
Advertisement
Rated 5 out of 5 stars

A True Winner!

KIM+ONO have created a magnificent product and deliver promptly to the customer. I have received so many compliments on the Kimonos that I have ordered. They are a true winner!

November 1, 2021
Rated 5 out of 5 stars

Love my Kim and Ono Wraps!

Love my Kim and Ono Wraps!
Just added #4 to my collection, although I need to shorten the longer ones that do not come in the shorter length…still, my go to signature piece..

November 1, 2021
Rated 4 out of 5 stars

A little more coverage would be great..but it’s gorgeous!!

Just received my beautiful robe. Let me tell you, it’s absolutely gorgeous!!
If I had one constructive criticism or comment, it would be that the standard size that I ordered (says one size fits most) is a little off… I am 5’10” and I weigh 140..and I feel like there could definitely be more coverage to go around. When I walk, it opens quite a bit in the front. I wonder if I should have ordered a plus size…Please Kim + Ono, consider adding some additional coverage to your one size fits most sizing. Other than that, it truly is a wonderful piece of lounge wear.

October 6, 2021
Advertisement
Rated 5 out of 5 stars

Feeling myself

I love the kimono! I ordered it on Saturday and received it on Wednesday. It feels very soft and silky and makes me feel very elegant and sensual.

August 4, 2021
Rated 5 out of 5 stars

Beautiful

Beautiful, timeless,and unique. Bought four and I want more. The prints are vibrant and delicate.

August 1, 2021
Advertisement
Rated 5 out of 5 stars

Great purchase.

Beautiful robe, fast shipping! I love my new robe and am completely satisfied with my purchase.

July 16, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look