Kimberley - The Caravan & Motorhome People - Nottingham Reviews 

590
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TrustScore 4.5 out of 5

4.7

Eastwood Road, NG16 2HX Kimberley, England, GB

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See what reviewers are saying

Rated 3 out of 5 stars

Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for t... See more

Rated 5 out of 5 stars

The salesman Darryl was extremely responsive, helpful and thorough and supervised a new employee who talked us through details. All staff were great.

Rated 5 out of 5 stars

I posted a review when we first picked our new Coachman up , and feel after 15 months of ownership another is deserved. As expected, the service has been excellent , top notch. First year service done... See more

Company replied

Rated 5 out of 5 stars

Had a great Caravan Introduction today from Talha, he was really helpful and informative. Nothing was too much trouble. Would recommend. Thanks a lot!


Company details

  1. RV Dealer
  2. Awning Supplier
  3. Mobile Home Dealer
  4. Mobile Home Supply Store
  5. RV Repair Shop

Written by the company

Kimberley – The Caravan & Motorhome People. A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore. Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities: Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre. Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre. Start your adventure with Kimberley – where great journeys begin!


Contact info

  • Eastwood Road, NG16 2HX, Kimberley, England, United Kingdom

  • 0115 9382401

4.7

Excellent

TrustScore 4.5 out of 5

590 reviews

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Replied to 90% of negative reviews

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4.7

All reviews

(590)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bad customer service

Having purchased a number of new caravans with them at Nottingham had them service also I ask them to get me 4skirt rail end caps for my swift caravan they basiclly said it wasn’t cost effective for them to order from swift so I’m done with them perthetic .if I’d have said can I bring it in for them to do the work I bet the story would have been different .I rung lowdam caravans 1hr later no issues on order

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Updating our Motorhome

Kimberley helped us to update our Motorhome, showing us various options and delivering the right model for us from Darlington to Nottingham. No hard sell just good advice and service,

September 4, 2026
Rated 5 out of 5 stars

Fantastic Company, Highly Recommend

Purchased my first caravan through Kimberley Caravans and they made the whole process simple and enjoyable.

From the moment I placed a deposit, Matt and the rest of the team were kind, accommodating and easily reachable.

The minor improvements noted on inspection were carried out quickly, efficiently and with a smile.

On the day of collection, I had an issue with my tow vehicle which they did their best to rectify for me when they had no obligation to do so but again, did it with a smile and attention to detail.

I can honestly say that they were fantastic and I can’t recommend them enough! Whether that be if you’re thinking about making a purchase on a new caravan, second hand or in my case, your first step into caravan life.

Thanks again to all the team for all your help!

Kind Regards,
Mr Paye

August 20, 2026
Rated 5 out of 5 stars

Matt at Kimberly caravans

Our experiance with Kimberly caravans was excellent, the team was super welcoming and helpful. Matt in particular served us and he took his time showing and explaining everything to me and my family. I would really recommend his service!

July 20, 2026
Unprompted review
Rated 4 out of 5 stars

Great Place

Very professional staff relaxed discussion pleased with end product

August 13, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Michael! Really glad the whole experience felt relaxed and that you're pleased with the end result. Hope you're enjoying it!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Proper Genuine company explained…

Proper Genuine company explained everything no pushy sales just really nice people to deal with would definitely recommend.

August 13, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you James! Genuine and no pressure is exactly what we aim for, so really glad that came through. Hope you're loving your new purchase!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent team at Kimberley Richard…

Excellent team at Kimberley Richard Jason & new guy T had two brand new lusso 2 caravans off them since sept 2025 and been great team both purchases 👍

August 6, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Rheece! Two brand new Lusso 2s since September, that's fantastic! Really glad Richard, Jason and T have looked after you so well both times. Hope you're loving them!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

We purchased our Coachman Laser 875…

We purchased our Coachman Laser 875 Xtra through a trade-in at the February Caravan and Motor Home Show at the NEC with a planned delivery date towards the end of May. Unfortunately due to our daughter being seriously ill in hospital our focus was with her. Kimberley Caravans were brilliant keeping our new van on hold until early August until we were in a better place to collect and complete the deal. Richard delivered a though and comprehensive handover and we are now enjoying our new caravan and our daughter is now two thirds through her treatment.

July 31, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Chris for sharing this, and we're so sorry to hear what your family has been going through. We were only too happy to hold the van until the time was right for you. It really is wonderful to hear your daughter is doing well with her treatment, and we hope the new caravan brings you all some lovely time together.

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

The experience at Kimberley was great

The experience at Kimberley was great, I can honestlly say that all of the staff especially Matt are so friendly and helpful it was a pleasure to do business with them. No question went unanswered even ones that may sound silly to a seasoned motorhome owner, we were put at ease straight away and treated well, I wouldn't hesitate to recommend them.

August 6, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Denise! There's no such thing as a silly question here, so really glad Matt and the team put you at ease straight away. Hope you're loving the new motorhome!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Cannot thank Kimberley caravans enough…

Cannot thank Kimberley caravans enough and especially Matt Wilkinson. We bought our motorhome without viewing and have to say the description and videos we were sent were all spot on.

August 6, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Brian! Buying without viewing takes a lot of trust, so we're really glad the description and videos were spot on. Matt will be delighted to read this. Hope you're loving the motorhome!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Great friendly staff

Great friendly staff, all willing to help 👍.

July 28, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Anthony! Really appreciate the kind words. Hope you're enjoying your new purchase!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Absolutely fabulous personal service…

Absolutely fabulous personal service when selling our van!
Jason Ashley handled the sale and made it very simple.
Top class company - recommend to everyone!

August 4, 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you John! Really glad Jason made selling your van so simple and stress free. Really appreciate the recommendation!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Reception was extremely helpful.

Reception was extremely helpful.

July 21, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Melvyn! Really glad the team looked after you well. Hope you're enjoying everything!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

The whole procedure of buying from…

The whole procedure of buying from start to finish was excellent. Staff were extremely helpful especially Richard.

July 20, 2026
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you both! Really glad Richard and the team made the whole process so easy from start to finish. Hope you have many great trips ahead!

Many Thanks,
The Kimberley Team

Rated 5 out of 5 stars

Excellent service

Had emergency the water pump had failed on my caravan and they were the nearest dealer who had a replacement in stock we were an hour away and they were shutting in an hour and 15 minutes. Having got stuck in traffic in Nottingham we phone them an asked for them to wait as we would be last minute. The staff waited and can’t thank them enough. The service was excellent . I would recommend Kimberly and will use them again. Thank you Kimberly caravans once again

July 31, 2026
Unprompted review
Kimberley - The Caravan & Motorhome People - Nottingham logo

Reply from Kimberley - The Caravan & Motorhome People - Nottingham

Thank you Paul! Really glad the team could wait for you and get you back on the road with that water pump, especially after battling the Nottingham traffic! Hope the rest of your trip went smoothly!

Many Thanks,
The Kimberley Team

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