Kin Insurance Reviews 7,268

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting quick response times and a friendly, supportive approach that made the process easy and stress-free. Consumers frequently mentioned the excellent service, competitive pricing, and the significant savings they achieved on their insurance policies. However, some customers were not happy with the pricing, reporting that initial quotes increased unexpectedly after signing or during the process. A few other people also felt that the company's website had problems and that the pricing was high, while some mentioned a lack of flexibility in adjusting coverage levels.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast, friendly, and... See more

Price

People report positive experiences with price, often finding affordable premiums and significant savings.... See more

Response time

Users describe positive interactions with response times. Customers consistently report swift and prompt... See more

Based on these reviews

Rated 5 out of 5 stars

I would like to say that I had a Great experience applying for home insurance through Kin. Jose Hernandez help me through the whole process. He showed great professionalism in explaining how the proce... See more

Company replied

Rated 5 out of 5 stars

Scarlett Williams is definitely an asset to Kin Insurance. FIrst Time Buyer, she was awesome. Handled all aspects of getting the proper Insurance to the Mortgage.Explained the entire process. Best Pl... See more

Company replied

Rated 5 out of 5 stars

I was looking around for a good company at a reasonable insurance coverage, I found Kin. Their insurance premiums are very affordable. Their service is fast, friendly, and Erik was patient and very kn... See more

Company replied

Rated 5 out of 5 stars

Great customer service! We're buying a a house in California, where some companies are not writing new policies. Kin was about 40% cheaper than the ones who were giving quotes. Due to other entitie... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant
  3. Home Insurance Agency
  4. Insurance Company

Written by the company

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our focus is always on you – the homeowner. And we aim to stick with you through thick and thin.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Friendly and Honest

Friendly, outgoing, and honest.
That is what builds business..Thank You Stephan.

March 25, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Frederick, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Gil Santos made this experience painless.

Gil Santos made this experience painless. Getting insurance today can be a nightmare. Not with Kin Insurance and especially with Gil. His knowledge of the industry was so valuable.

March 25, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Customer service

March 23, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Sheri, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Adriana G

Adriana G. provided excellent information and offered options that allowed me to tailor my policy to accomplish my needs.
I would definitely reach out to her for future insurance needs.
Kin offered very reasonable options.

March 25, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Agent Dermaine Jackson was very…

Agent Dermaine Jackson was very knowledgeable and interested in listening to my requirements. He formulated a policy that fit my needs both in coverage and price.He explained the policy in detail and went step by step through the payment and self inspection process. This was an excellent experience.

March 17, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Extremely Impressed!

Kimberly was very helpful--professional and personable, she answered all of my numerous and complex coverage questions. As a result, I was able to fashion a Florida homeowners+flood package on extremely competitive terms.

As impressed as I was in working with Kimberly, I was blown away by how transparent and user-friendly the Kin website is for policyholders! Everything, and I mean everything you either want or need to know about the policy and the company can be found there easily.

I hadn't known of Kin Insurance before but I am so happy that I discovered them!

March 25, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 2 out of 5 stars

Hi..

Hi... I just got off the call with the authorized representative who ran the numbers using pretty much our current coverage... And I got a quote of 2988.00 for the year. We currently pay 1367.00. Huge difference not in our favor. 😳 But they were friendly.

March 24, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi, Heidi - Thank you for considering Kin. We’re sorry we couldn't provide the savings you were hoping for. While we always want to help homeowners save money on their insurance, that isn’t always possible. Insurers base their rates on several factors – your home’s proximity to risks, current valuation, and physical characteristics, to name a few. Those factors help insurance companies determine how much it actually costs to insure your home while still meeting their financial obligations. If you have any questions about the quote, our team is happy to help address them. Please call 855-717-0022 to speak to a representative.

Rated 5 out of 5 stars

Client Supporty

Communication is simple, requests and resolutions are efficiently handled.

March 23, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

I've spoken to some of the best people…

I've spoken to some of the best people you can do business with. By far my insurance

March 23, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

Really simple process and a great price…

Really simple process and a great price on my Auto policy. The agent Dermaine Jackson had me on and off the phone in no time while making sure it was an apples to apples comparison.

March 24, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi customer, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

very, very, very helpful

The information received was honest and very helpful in my decision to go with Kin insurance, both home and car insurance. The agent I talked to gave me great advice on what I need to know, wasn’t pushy or trying to sell something not needed!! A great feeling over all on the whole process! Outstanding service!!!!

March 12, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Great Experience with Kin

I had an excellent experience with Kin Insurance. I was very impressed. They were incredibly informative and provided great service with a very fast response time, which made the entire process seamless.

A large part of my positive experience with Kin was due to Scarlett Williams, who was not only professional but also went above and beyond by pointing out ways I hadn't previously considered to improve my policy. She is truly outstanding and a pleasure to deal with.

I highly recommend Kin Insurance and Scarlett Williams!

March 20, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We aim to provide every customer with a positive and easy homeowners insurance experience and are thrilled to read that we did just that. Thank you for the kind words!

Rated 5 out of 5 stars

My experience was effortless

My experience was effortless. Chiani Lonsdorf was exceptional to work with. I will recommend Kin Insurance to all my neighbors and friends.
Thank you.
Robert Speirs

March 20, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

Rated 5 out of 5 stars

Dave's kin review

The process to log on was very easy and once the question was submitted I has an answer within 10 minutes

March 18, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi customer, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

It was very pleasant

It was very pleasant. It was able to answer all my questions.

March 19, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Great experience

Great experience. Very easy, and agents are helpful.

March 20, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Hi Jesus, we're thrilled to receive this positive feedback. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Dermaine Jackson Fulfilled our requests

Dermaine Jackson Fulfilled our immediate needs so thoroughly, with so much care and consideration so quickly in our rather urgent situation, I can only think of his receiving the highest possible rating. Thank you KIN and especially Dermaine!

March 21, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We are so glad to read about your positive experience. Thank you for being a loyal Kin customer!

Rated 5 out of 5 stars

Customer service was vey patient while…

Customer service was vey patient while I decided what I wanted my coverage to be comparing my old policy to the new one.

March 20, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

Our priority is to provide the best experience for all our customers. Thank you for being a part of the Kin community!

Rated 5 out of 5 stars

Easy and comprehensive I…

Very helpful and covered everything I talked about. Staff are great..

March 20, 2026
Unprompted review
Kin Insurance logo

Reply from Kin Insurance

We're so glad to hear how happy you are with your experience being a Kin customer so far. Please don't hesitate to reach out to our team if you have any questions in the future.

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