Kindakawaii Reviews 

I've gotten their Ghibli Advent calendar for two years now. And I have been overwhelmingly pleased with them. Last year was the first year they had it, and while it did arrive late the products were all amazing. This year I received the calendar in plenty of time, and one of the items I've opened so far arrived broken. I reached out to them and they were so quick to get this resolved. I look forward to seeing what they have to offer in the coming years.

The advent calendar is amazing! I got it for my wife and she absolutely loves it. We have both been very impressed with the quality of items each day. We had a small issue with one of the items (not their fault, probably happened during shipping), but they stepped up immediately and offered solutions.

From the quality of the product to the responsiveness and dedication of the customer service, we have been thoroughly impressed with the entire experience.

Buy with confidence. We will be doing so again, for sure!

We received a beautiful Gibli calendar just in time. My daughter is ecstatic. One of the pieces was broken, and customer service responded immediately and are sending a replacement. Everything has been such a good experience.

Ordered by a friend. The calendar is BEAUTIFUL, but so far there is something wrong with almost every item, and one item was completely broken! The packaging is terrible, the quality is poor. Such a shame because it items are really stunning and thoughtful!

I ordered the Okino House advent calendar. It arrived to the UK in time for the start of December. So far, most of the items have been of fab quality and an excellent diverse range too. I did have an issue with one day, where two ceramic kodama figures were broken. I got in touch with Kinda Kawaii, mainly to alert them to the issue, and that it might be a common problem with others that have ordered the house too.
Olga from customer services got back to me very promptly. I was offered a partial refund or an alternate item.
(I’ll be receiving an alternative item).
I appreciated the super quick response and Olga was very communicative and provided a top notch customer service. Overall, there are some issues with the packing of items, either they need to be packed more securely, or not to include such fragile items. (I believe the box most probably got chucked around during transit too) but the quality and detail of the items and of the house really are wonderful. The house itself is definitely a keepsake and a great addition to any Ghibli fans collection. It is a pricey item, but in the end, I think it was worth it (and luckily I went halvses with my partner to purchase it!).

I bought the Sanrio advent calendar last year. I remember the issues you had and even though it arrived late, I decided to put it aside for this year. I’m so glad I saved it for this year — because it has turned into something truly special.

Every morning, my daughter wakes up on her own, practically bursting with excitement, and runs downstairs just to see what the next little drawer has waiting for her. Watching her joy has become one of the sweetest parts of our days during this Christmas.

We’re only on day 7, and she’s already said this is the best advent calendar ever — and honestly, seeing her happiness, it was definitely worth it.

Thank you for what you do and keep up your good work, I will definitely be ordering another one for next year.

If I could rate zero I would. I never write bad reviews but this it's needed since I didn't receive any kind of support from the costumer service.
So I ordered a Ghibli Advent Calendar in July. The shipping was going to start in the beginning of November. My calendar was sent on the 18th of November from the United States and I live in Italy, so it was obvious that it wasnt going to arrive on time.
On top of that, unfortunately, there were delays with the delivery company itself, and I still haven't received the package. Now, I mean, we all know that this is a busy time for delivery companies, so sending a parcel 10 days early when it has to travel a long way seems a bit disrespectful to me.
Furthermore, I have contacted kinda kawaii by email several times and apart from telling me that they were sorry and that they would contact the courier, they have done nothing else. They never contacted the courier and never provided me with any updates or information.
I personally contacted the courier several times and, thanks to their customer service, we were able to understand the reason for the delay in delivery.
That being said, it is now December 3rd and I still haven't received the calendar.
I will never buy from them again.

I decided to give Kinda Kawaii a second chance after the advent calendar disaster last year since the owner decided to change his suppliers and adjust his business strategies which I was happy to see after the lack of acknowledgment last year. I ordered the Sanrio Advent calendar in early September and it had an estimated shipping date of late October/early November with „plenty of time for the calendar to arrive before December 1st“ due to express shipping. The calendar however sadly wasn’t shipped out during that timeframe and I once again had to run after information from the seller about the whereabouts of my order. First he said all calendars would ship by the beginning of the week, then before Sunday, then by Monday until it was eventually shipped out two days later. I absolutely appreciate the fact that the owner tried to improve the customer’s experience by swapping suppliers but sadly he still hasn’t worked on his communication about delays and keeps making false promises. It’s December 1st now and my package got stuck in transit. It could’ve been here on time if the calendar was actually shipped out during the promised timeframe. Sad to say that I am once again disappointed.

I had ordered a calendar.
The calendar is absolutely beautiful! Huge in size and filled with very high-quality, thoughtful, and gorgeous items! No cheap plastic figures or fillers, but rather things you can actually use or decorate your home with.
The customer service is excellent as well; emails were answered quickly and solutions were found for any issues. An absolute recommendation to buy – I’d gladly order again!

Nightmare ordered the studio ghibli monthly box through klarna after the month ended no dispatch contacted them said they still waiting on item from Japan days go by nothing I had to open dispute with klarna as payment was due but no dispatch wanted a refund.
They contacted me saying I needed to close dispute to get the refund I said I can't because then I had to make payment to klarna for item I haven't got they basically said they won't refund unless I close it.
Klarna had to escalate it and gave them till 16th to refund which they eventually did.
I still have emails and reported them as it was basically fraud it took over 40 days to finally get my refund never again!!!!!

Doesn't deliver on time, doesnt update you when they are waiting on something is delayed.
Asked for a refund and had to take it further because they wouldnt give me.

I just received my first kawaii box and it is brilliant, super cute selection and very good quality!

Nothing but great feelings about The Studio Ghibli Advent Calendar. Was a little late however I expected that after reading the website. All quality handcrafted gifts everyday. All Quality material,glass and metals no plastic.Beautiful Stainglass ornaments made of glass.My favorite was the Sprited Away Salt and Pepper Shaker.There was rings,jewelry & so many awesome knicknacks.Cant wait to see what is in this year's Advent Calendar.

Ordered 2x 3 month subscriptions of kawaii boxes as gifts late November. It is now March 5 and have one received on month of boxes. Contacted for support/ refund as this is absurd, and customer service panic generated a shipping label (easy to see based on the date and time stamp after my email and right before their reply) and claimed there was a box shipped so they could no longer refund. Extremely chaotic and disingenuous company. The issues they had with their advent calendar were not isolated, it is evidence of how the business runs as a whole. Avoid at all costs.

Love sturdiness of box. Great value of cute items. Allowed me to see what I was getting before purchase. I really liked an item they had substituted without warning, but they explained their reasons, I would have still wanted the item I didn’t get because I collect that particular item but the item they did send was of equivalent value and they explained that

I ordered a advent calender in september and received it in late desember, way after advent (1-24th og Des). This way suppose to be a surprise to my girlfriend. Just totally and utterly NOT WORTH IT

I purchased a Sanrio advent calendar and sadly it got returned due to a mistake by DHL. The customer service was very quick to reply and very quick to solve my problem. They were all polite and I appreciate the good service I recieved.

LOVED my Christmas advent calendar!! Mine came right on time and the items in it are so cute. Will order again!

I pre-ordered one of the studio Ghibli 24 day calendars in August last year as an advent calendar/gift for an 11 year old child.

I received no updates on delays until November when I was notified it would be late due to some BS about storms or things being accidentally shipped to the US?

I was sent an email asking if I would pay a voluntary additional shipping charge of £35 (roughly 34% increase in price) which I was informed if I was happy to wait until January 2025 I wouldn't need to pay. I signed up to the waiting list as requested. At no point in these 5 months was I sent any sort of tracking info or updates.

I contacted kindakawaii.co.uk on 05.01.25 for an update (after emailing 3 times with no response) to be told by 'Olga' that I wasn't receiving the calendar as the £35 voluntary extra payment was outstanding, that the 'new batch' of calendars won't be ready until the end of February and they are cancelling my order and refunding it.

At no point did I request the order to be cancelled and refunded, just that I receive the item that I had ordered and paid for many months prior.

I then emailed twice querying why they had responded this way and requesting to be put in contact with a supervisor or more senior member of staff to escalate a complaint. I have heard nothing back from them since this.

The customer service was truly appalling. and I completely understand why I have seen a lot of posts online calling KK scammers. I will also be contacting trading standards about them.

So very happy to receive this advent calendar!!! It is not only beautifully crafted, but the unique and very high quality prizes were truly awesome. Also when my package got lost in the mail, the company response and replacement was immediate. Well worth the trouble and will definitely purchase from this company again!!