The sheets arrived quite quickly and were a more generous size than the one originally supplied with the basket, so can be tucked in better. We accept that such items should always be washed before us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good quality moses basket at a great price. Delivery was very fast. My only critique would be your website is very buggy. The 10% off welcome discount popup keeps appearing, reset password didnt w... See more
Company replied
Ordered a beautiful moses basket. Unfortunately it came with a stain. Unsure how it happened. Contacted kinder valley. They were happy to send replacement covers free of charge and was kind enough to... See more
Company replied
Some screw holes in the Moses basket rocker I received were not aligned, so I emailed a photo and received a reply immediately with apologies and a commitment to replace the parts straight away. I rec... See more
Company replied
Company details
Written by the company
Kinder Valley are an independent company which specialise in Pregnancy, Baby and Toddler products for all nurseries and homes. With over 30 years experience in nursery products we have an amazing team of designers and manufacturers who are dedicated to producing the highest quality products at the best price. Our range includes Moses Baskets, Moses Basket Stands, Cots, Cotbeds, Toddler Beds, Nursing Pillows and many more. All our products are designed in the UK, local to Birmingham. We have rigorous testing procedures on all our products to ensure they conform to British Standards, one of the highest standards in the world.
Contact info
Birmingham, United Kingdom
- kinder-valley.com
3.6
Average
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A good experience
Having placed an order before I read the reviews on here which worried me a little, I thought I would come on and write a review. I ordered a cot and mattress and despite not receiving a confirmation email, I received a despatch email promptly followed by my parcel arriving the following day, within a few days of ordering. Item itself arrived in good condition, my only complaint would be that some of the cot spindles weren't fully painted, but this doesn't bother me but it may bother some people. All in all, a good experience and would definitely order from them again.
February 3, 2022
Unprompted review
Reply from kinder-valley.com
Hi Liz
Thank you for leaving us with a positive review. We apologise that you did not receive a confirmation email, we have passed this on to our technical team to look into.
If you would like to talk to us about your order then please do get in touch with our customer service team at sales@kinder-valley.com.
We look forward to you coming back to us!
Many thanks
Kinder Valley
Advertisement
Bought the toddler bed bundle
Bought the toddler bed bundle. V happy. Delivery was sooner than expected too.
January 30, 2022
Unprompted review
Reply from kinder-valley.com
Hi Chris
Thank you for the great review.
Many thanks
Kinder Valley
Just had to wait a while for delivery…
Just had to wait a while for delivery but was worth the wait excellent quality
January 23, 2022
Reply from kinder-valley.com
Hi Jean
Thank you for the positive 4 star review and we are glad you're happy with your order!
Many thanks
Kinder Valley
Avoid this company
Long delay on delivery, then delivered with incorrect part to build the stand. On emailing to ask about the wrong part there was no response. We had to call the customer service line where they told us the emails has just gone to spam and no one checked for this. After this they promised the replacement had been dispatched on 24 hour service - we didn’t get it so phoned again (very expensive phone call) and they said it hadn’t been sent after all. Eventually they sent an email asking me to confirm the order again! I confirmed and they promised to send it - it has not appeared so we had to buy another Moses basket stand from elsewhere so we had something for the baby to sleep in. They eventually offered an offensively low partial refund which did not meet the cost of buying a new stand plus phone calls to their charged number.
Would not deal with this company again - avoid if at all possible!!
January 20, 2022
Unprompted review
Reply from kinder-valley.com
Hi
We are sorry that you received the incorrect part to build the stand and had a bad experience with your order.
Unfortunately, as the order was bought under a different name, our customer service department need to confirm some details for security reasons before moving forward with a solution.
We always give our customers a range of solutions to rectify the situation and in this case a partial refund was chosen. Due to the order being part of one of our bundles, the maximum amount for the stand was offered.
We appreciate this may not have been the outcome you were hoping for, however we have worked with you to find the best resolution possible.
We hope you can give Kinder Valley another chance in the future!
Many thanks
Kinder Valley
There was no dispatch email to let you…
There was no dispatch email to let you know what day your item would be delivered. It also took 2 weeks for delivery. Other than that items received were beautiful, great quality and exactly what I was looking for.
January 20, 2022
Reply from kinder-valley.com
Hi
We apologise that your order took 2 weeks for your order to be received, our delivery time frame is usually much quicker then this.
We do know that at the time of ordering, some postal couriers were facing delays in certain areas of the country.
We're glad you reached out to us and we were able to provide you with tracking details on the 14th January and are happy to hear you're so pleased with your order.
Many thanks
Kinder Valley
Advertisement
Perfect pod for my newborn
January 19, 2022
Unprompted review
Reply from kinder-valley.com
Hi Emily
Thank you for the positive feedback!
We hope you and your little one enjoy the pod as much we love designing and crafting them!
Many thanks
Kinder Valley
Reply from kinder-valley.com
Hi
Thank you for the great review!
Many thanks
Kinder Valley
I ordered a replacement Kinder Valley…
I ordered a replacement Kinder Valley Moses basket mattress on 27th December. Even though there were bank holidays between then and the new year the delivery never arrived. Customer service was somewhat responsive, however, despite sending a 'new one' for next day delivery by dpd, according to the tracking system their parcel was never given to the couriers in the first place. Essentially, the order never arrived. I am still awaiting a full refund. Thankfully the baby did not arrive while waiting for almost 3.5 weeks.
January 19, 2022
Unprompted review
Reply from kinder-valley.com
Hi Sūn LìLíng
We are sorry that there was trouble with your Moses basket mattress being delivered to your address and understand that this is an important time for you.
After talking with our customer service department, I can see that a full refund was issued on the 17th January.
If you would like anymore information, please contact our team at sales@kinder-valley.com
Many thanks
Kinder Valley
Toddler bed - overall a great product
Great product took slightly longer than I expected to be delivered but came well packed and easy to assemble. One recommendation if you could say what tog the duvet is that would help. Overall very good
January 17, 2022
Reply from kinder-valley.com
Hi Paul
Thank you for the positive review. We always try and make it as easy as possible to assemble our products.
Thank you for the suggestion regarding the tog for the duvet. This will be passed on to the team as we appreciate all feedback that can improve our customer experience.
Many thanks
Kinder Valley
Advertisement
complete bed sets
I purchased 2 complete bed sets for my twin granddaughters when they visit. Really happy with the beds and with the purchasing process. The price was good and a great idea to supply complete sets.
January 16, 2022
Reply from kinder-valley.com
Hi Aileen!
Thank you for the positive review!
Many thanks
Kinder Valley
Great product
January 16, 2022
Reply from kinder-valley.com
Hi
Thank you for the positive 4 star review!
Many thanks
Kinder Valley
Exactly what I wanted love them brought…
Exactly what I wanted love them brought two sets as I have twin grandchildren good value for money
January 16, 2022
Reply from kinder-valley.com
Hi
Thank you for the 5 star review!
Many thanks
Kinder Valley
Excellent service and value!
January 15, 2022
Reply from kinder-valley.com
Hi
Thank you for the positive review!
We are always try to give great value for money and make the process as easy as possible!
Many thanks
Kinder Valley
Advertisement
Non delivery
I still have not received my purchase ordered on 2 Jan 22 although the payment has gone through. I have contacted the company by email but I have had no response
January 15, 2022
Reply from kinder-valley.com
Hi David
We apologise that you have not received your order.
We have talked to our customer service department and can confirm that they received your email on the 11th and replied asking for a order number as one was not provided so they could check the status of your order.
Please do get in contact with our customer service department at sales@kinder-valley if you need any more information.
Many thanks
Kinder Valley
Fast delivery, quality product
We ordered a palm moses basket which arrived quickly, really nice product with good quality materials!
January 13, 2022
Unprompted review
Reply from kinder-valley.com
Hi Jim!
We are pleased to hear that you are happy with your palm Moses basket and we always appreciate hearing feedback and comments!
Many thanks
Kinder Valley
No communication at all and when I…
No communication at all and when I chased the order I received no response. When the order finally arrived it is very cheap looking and looks nothing like the pictures. Glad I got it at sale price as would have wanted a refund if it was full price.
January 13, 2022
Reply from kinder-valley.com
Hi Fox
We are apologise that you are unhappy with your order.
We have talked to our customer service department and they can confirm that your email was responded to on the 6th January with an updated Royal Mail tracking number.
Many thanks
Kinder Valley
Do not buy from this company
Do not buy from this company. Very poor service. Recieved out moses basket (which was delivered late) with an incorrect part. Contacted Kinder Valley and they have been incredible slow getting the part out during this stressful time. Called the number on their 'Contact Us' receipt where it does not state anything about it not being a free phone number, we have now used ££'s trying to contact them and it is still not resolved.
January 12, 2022
Unprompted review
Reply from kinder-valley.com
Hello Dave
We apologise that you have had a bad experience and would like to resolve this as soon as possible.
Unfortunately, an order reference number has not been provided with this review so we cannot locate your details.
Please do get in contact with our customer service team at sales@kinder-valley.com so we can find a solution for you.
Many thanks
Kinder Valley
Advertisement
No communication no item
Having ordered a Moses basket on the 26th December recieving confirmation of the Moses basket order has been placed I have heard nothing more. I have sent two emails to the email address asking about it and feel there is a significant lack of customer communications. Wish I had read the reviews sooner as I would not have placed an order!!
January 12, 2022
Unprompted review
Reply from kinder-valley.com
Hi Collette
We are sorry that you had trouble with this order and feel that there was a lack of communication. This is not the service we aim to provide our customers.
After speaking with our customer service department, I can confirm with our communication through email that we refunded your order on the 13th January.
We hope you give Kinder Valley any chance in the future.
Many thanks
Kinder Valley
Great service and lovely toddler bed
We bought a toddler bed and I must says its a great product along with great customer service. I will definitely recommend to other parents.
January 12, 2022
Unprompted review
Reply from kinder-valley.com
Hi Jamie
Thank you for the 5 star review!
Many thanks
Kinder Valley
Nice moses basket
We got the moses basket and is a nice product at a great price, definitely be looking at rest of the range!
January 11, 2022
Unprompted review
Reply from kinder-valley.com
Hi
Thank you for the great five star review!
Many thanks
Kinder Valley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.