Kinesis Money Reviews 

Kinesis is a legitimate exchange for trading precious metals on the blockchain. The technology, interface and verifiability is top notch and there is no other place you can store metal for free with all the optionality of a bank, while also being paid a small percentage monthly.

That being said, at the moment they are still developing the system such as on and off ramps and US tax reporting integration. This, along with many other unique assets such as a physical mint and jewelry store are in the works.

The future looks bright for Kinesis.

Great platform. Hold your precious metals, get paid to hold them, spend them. Use your Kinesis credit card and earn metal back. Exchange your precious metals for cryptocurriences or the other way round. I love it.

I have been with Kinesis Money for 8 years now. I minted many KVT's and have purchased and sold KAU and KAG incurring hundreds of transactions, never once having any issues with the exchange. I am participating in the current minting program and will continue to engage with Kinesis Money in the future.

Very user freindly. Easy to navigate. A mix of crypto, silver and gold. Great way to invest

Excellent platform and services - have followed this project closely since 2018

Great products, great support

Amazing system, great options, very nice team. Done a lots of transactions on the system, it is quick and efficient

After my last money transfer to my Kinesis accout I received a call from Account Executive in charge for me/my accout, checking about that transfer. It was pleasant to know that someone really cares about you and safety of your money. He also informed me about news which are comming. He would call me every now and then even before just to check about opinion/attitude and satisfaction about services available at Kinesis.

I’ve been using Kinesis for 4 years now and I just love the system and what it stands for. I am frankly amazed that no more people know about it. It just works! I recommend it to everybody. I actually trust more in Kinesis than in my bank. I receive gold and silver monthly just for using the platform.

I had an account for about 2 years and used it mainly to hold silver without storage fees. I also used the virtual card a few times until it was discontinued for UK customers. It all worked and they delivered what they promised.

A downside is the lack of options to deposit money, at least in the UK. There is currently no UK bank account. I had to wire the money to an account in the US or Australia.

Things became pretty weird recently. I received a rather awkward call after I deposited a few thousand pounds (not millions) to confirm my motivations behind the transfer, etc. I found that pretty weird and somewhat amusing at the time. Last week I received an utterly bizarre random request from their compliance department requesting a mugshot with me holding a sign. To the best of my knowledge, there is no law that requires this nonsense and I find it totally unacceptable. Somebody in their compliance department must have lost his marbles.This request and the extremely short deadline of only 5 days to comply made close the account. My money was promptly returned within 1 day.

Does anyone know if or when the debit card will come into service? Thx. Dan

A few weeks ago I applied to become a new client for Kinesis alongside my husband. We applied with the EXACT same documents and his application was approved and I was asked to provide another supporting document. I resent an application with a new supporting document and AGAIN was asked to send another supporting document. So now we are at a total of 3 supporting documents (2 in which are official government documents here in Iceland).

I was contacted by different employees but I am now dealing with Stephen McCoy. I asked them why is it that my husband was approved and I was not? We sent the exact same documents as we obviously live together. Nobody was able to give me a clear answer.


To be honest I feel there is discrimination within the company standards. My husband who is a man can open his account no problem but myself, a young woman interested in gold and silver, is asked to send all this additional proof? Something feels off.

I understand the company gets audited and have to comply with regulations however make the standards the same for everyone! If two people send you the same document and you accept the document from one person but not the other then there is a problem and this needs to be addressed with the CEO and staff working for Kinesis.

It’s a shame that this left a very bitter taste in my mouth. This company does not seem inclusive and it makes me want to support a company like Gold Avenue instead.

KYC process completed after the identification process is done, a bit laborious but we know that's for good reason, otherwise the service is realy good and communications are followed properly, good job from the sales team.

The respond on getting me set up, was very quickly, I thank Steve for his quickness!

I wired money to this company on 10/24/2024 using the exact instructions on their website. It left my bank but has never been posted to my account at Kinesis. I work in finance and do several wires a month, this is not something new to me. I have tried repeatedly to resolve this issue by providing fed wire codes, dates, amounts, fed reference numbers. I even called the recipient bank in Australia on my dime and spoke with them for almost an hour. But of course they could not provide details on that account since I am not affiliated with them. I have tried calling and leaving messages, using their chat service etc. All I get is empty promises that "someone will get back to me". Don't believe it. They are awful and it appears to me don't give a damn. They refuse to answer the phone or just pick up the phone and call me. Totally useless. They will not help me or you. I will likely never see my money again.

Be very careful to never buy at the « Market » price… always do « Limit » orders.

It cost me 3900$ USD doing so in only 2 clicks and approximately 4 seconds.

Update on January 29th 2025 after the reply from Kinesis:

you guys took more than a month to tell me want happened and I my money was stuck at Kinesis during that time. In fact it should have taken Kinesis less than a day to let me know the cause of the issue and not more than a month… completely ridiculous… I lost not only money but time… I guess the new platform updates are more important for Kinesis than their customers asking for support ; )

I wish to add to the pool of recent complaints. I am quite disappointed at the very poor quality of customer service, the lack of transparency, the failed card promises.

I am particularly cautious about the lack of transparency around the Card being available "soon".

No date, no communication about why the previous card provider dropped them and what the expected timeline for the new card launch is.

(It also seems this card issue has happened in 2021, and also in 2024).

...

I have a valid proof of address and decide to give Kinesis a chance. Because I do really believe in the idea and vision behind Kinesis.

However, I run into issues this time through the ID verification process.

When I ask why my account had troubled getting verified, I get a reply (many days later).

"It looks on our end you are already verified".

I go back to the Kinesis website, and can't proceed forward because according to their own platform, I stilll need to get verified.

Disappointing.

I simply can't trust such companies.

You can rebrand, but if you operate according to the same values and you keep providing poor customer service, nothing will change fundamentally.

...

Kinesis is a great idea, but it will remain an idea if they cannot deliver on their promises.

***I want to edit that now I look to be verified. Hence why I adjusted my review to 2 stars. However, the issue remains around transparency, user-adoption, and most importantly building trust within the ecosystem.

I noticed that it is a challenge to get funds in and funds out. There are substantial fees to do so. I will look into it further but for now, I am not 100% convinced.

Referred to Kinesis by son, account easy to open,referral fee paid as soon as first purchase made as promised. Customer service easy to contact via email, speedy response, given time barriers. I hadn’t realised the importance of transferring money in USA $, so was caught out with additional charges coverting from Sterling to enable KAG purchases. Also hadn’t realised I needed to open both Mint & Money accounts & request them to be link, which did cause a delay for a few days.However, now I’m up & running,so easy to manage,transfer funds,buy silver/gold etc,would thoroughly recommend company,great way to own your own physical gold/silver, 100% secure
It would be really nice if I could see my total balances, ie; cash currencies, KAG KAU etc held with Kinesis on my Home Screen without having to log into both Mint&Money separately every time.

Craig Kourie was absolutely amazing, i cant praise him enough. Craig helped me unlock my account in an extremely unusual situation where the google accounts had been mixed up somehow. for several days Craig didn't just stay in touch with me keeping me updated and liaising with the I.T. team but he also reassured me and gave me hope while i was in quite a dark place being locked out of my account. i am so grateful to him and i would like to pass on my heartfelt thanks to him again here, he is truly amazing at his job and it has made me realise just how good the quality of the team are at Kinesis. Thankyou Craig i hope we continue to work together in the future.. hopefully in a less stressful situation though!!

Not an expert but very grateful for all the work you do!!!