Kinetico UK Limited Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being polite, highly knowledgeable, and extremely efficient during home visits, annual services, and new unit installations. Consumers also appreciate the exceptional quality of the water softeners, noting how quietly and effectively the machines operate while keeping everything running smoothly. Some reviewers were not happy with unexpected equipment failures, leaks, and complicated communication issues regarding potential repairs. A few customers noted that certain units unfortunately stopped working much sooner than expected, leaving them needing complete replacements. However, the vast majority remain extremely satisfied with the overall support and reliable performance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that engineers are punctual, polite, and very... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Product

Customers consistently note positive experiences with product, highlighting reliable performance and... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful, knowledgeable, and polite staff... See more

Quality

People report positive experiences with quality, highlighting that devices are very efficient and run... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

From my phone call today to report our fault, the young lady on the phone was very understanding and called me back after naking arrangements for Charlie to come out today. Charlie was brillian... See more

Rated 5 out of 5 stars

I had tremendous water pressure issues at our house. Due to Charlie’s attention to details, we managed to get our water pressure back. Charlie has been extremely well behaved, great listening skil... See more

Rated 5 out of 5 stars

We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questio... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(540)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Reece came to service our softener today. I had a couple of concerns / queries that he checked thoroughly without hesitation. He was polite and efficient. Great service!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was excellent

Charlie was excellent, polite and informative. Diagnosed and serviced our kinetico Softener. Also shortened the overflow pipe which was too long.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service representative

Our Kinetico water softener was serviced today. Reece arrived at the scheduled time, was professional with his approach and explained clearly what action is required.
It is apparent that a regular service is recommended for these devices.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and knowledgeable. Great job

Reece came to check out an issue with our softener yesterday. Very happy with the service provided. He sent a text message earlier that day with a 2 hour time window and arrived bang in the middle. The problem was found, explained fully and fixed (fingers crossed). Very happy. Wouldn’t hesitate to contact Kinetico in future. Great job. I also appreciated the use of shoe covers!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie

Today my old water softener replaced with the new one. Charlie was very friendly and polite. He completed the service professionally and explained the things clearly. Done a good job.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie called me this morning and gave…

Charlie called me this morning and gave me an ATA for his arrival and arrived exactly in time. Charlie has been a few times and made me feel at ease, he is a hard a worker and dedicated to his work. Charlie has always done a good job and answered all my questions with great detail and he has very good knowledge.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie

Charlie, was friendly and informative. Explaining any relevant matters in a clear and concise manner.

June 17, 2026
Unprompted review

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