Kinetico UK Limited Reviews 

539
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and efficient, often arriving punctually and explaining everything clearly. The service provided is frequently described as excellent, with many appreciating the quick response times and the overall ease of dealing with the company. People also highlight the product quality, noting its reliability, quiet operation, and effectiveness in preventing scale, leading to great-tasting water. However, some customers experienced issues with product durability, with units ceasing to function or failing after a few years of use, which they felt was shorter than expected.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their politeness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting top-notch service and workmanship, with many... See more

Product

Customers had positive experiences with product, with many recommending Kinetico water softeners for their... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and understanding of... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

From my phone call today to report our fault, the young lady on the phone was very understanding and called me back after naking arrangements for Charlie to come out today. Charlie was brillian... See more

Rated 5 out of 5 stars

I had tremendous water pressure issues at our house. Due to Charlie’s attention to details, we managed to get our water pressure back. Charlie has been extremely well behaved, great listening skil... See more

Rated 5 out of 5 stars

We booked a service on an almost 30 year old unit. Reece came along; called with an ETA in advance. Was polite, respectful, courteous and professional. Explained in detail and answered all our questio... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.8

Excellent

TrustScore 5 out of 5

539 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(539)

242 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kinetico Water Softener Annual Service

Excellent Service provided regarding the annual service of our water softener by Charlie. He was on time, very polite and provided a professional service. He was very clean and tidy in his work and only too happy to wear shoe protectors when asked. He answered all our questions and gave good honest advice about our machine. Would highly recommend using Kinetico.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Reece arrived when he promised. Was respectful of our home at all times. He acted in a very friendly but professional manner, clearly explaining the issues we were suffering and setting out the options we had to resolve them. He invited questions and answered them all efficiently and confidently. We look forward to him returning to carry out the required work in a week or so.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Thomas came today to install a new…

Thomas came today to install a new softening unit. These guys always are on time, professional, cover everything with you, and tidy up afterwards. Definitely will keep using them.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Kinetico

Highly recommend Kinetico. My 18 year old softener has been regularly serviced by them and it has always been easy to arrange appointments with their lovely staff.
Today Charlie came to service my aging machine. He helpfully explained all the issues with my machine before providing me with comprehensive info and quote for a new "modern" machine. He was friendly, polite and very informative from start to finish, a credit to Kinetico.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was excellent

Charlie was excellent. Efficient and friendly and very good at his work. He talked us into an upgrade of a water softener which he fired today. He is an excellent ambassador for his company

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super helpful

Super helpful, very informative. I would definitely recommend Thomas to friends and family if requested

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Compact Water Softener Service

Had my compact water softener serviced today. The engineer did a great job & informed me of some issues related to the inital set up.
All was rectified quickly & effieciently. The engineer was very polite & helpful.
Very good service.
Great job

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Charlie fixed a leak in my kinetico…

Charlie fixed a leak in my kinetico water softener and also corrected the drainage which was misinstalled by my plumber. He was professional and extremely patient, explaining everything clearly and answering all my stupid questions. Absolute legend.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Water softener annual service

Had my water softener annual service today and Nathan was excellent. He tested the whole system and found an issue during the checks. He explained everything clearly, ordered the parts needed, and booked a follow-up appointment to get it fixed. Great service from start to finish. ⭐⭐⭐⭐⭐ for Nathan!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Annual Service

Just had our annual water softener service and everything was carried out in a very professional manner with good communication and efficient work.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Service Visit by Charlie

Charlie visited my property this afternoon. Exceptional chap, very polite, friendly, clean and well knowledgable answering all my queries.
Found an issue with my system, explained the problem, the solution and rectified to keep my system running smoothly.

April 29, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look