Kingfisher Insurance Reviews 

622
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally helpful, polite, and patient when discussing insurance policies and finding the best coverage. Consumers also appreciate the competitive prices and the smooth, straightforward renewal process that makes handling policies completely effortless. Many people emphasize that their account executives provide clear details and remain attentive throughout every single year. However, some people mentioned that they experienced poor service or had their specific requests ignored by the team. A few reviewers also noted frustrations with long-winded procedures or staff members seeming unsure about what they were doing.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

People report positive experiences with service, highlighting an easy, straightforward, and professional... See more

Customer service

Customers report positive experiences with customer service, praising staff members for being reliable,... See more

Price

Reviewers highlight positive aspects of price, frequently mentioning competitive rates, reasonable premium... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Our account executive visited us several weeks before the renewal date to update his records with any changes needed. This gave him plenty time to find the best policy for us at a r... See more

Rated 5 out of 5 stars

We were working against a tight deadline but Dan pulled out all the stops for us. Especially appreciated as it was my first time at arranging rally insurance and Dan guided me through the process

Rated 5 out of 5 stars

It was so effortless for me using the same company who took over the roll of finding me the insurance. I have total confidence in Neil with the work he does and gets back to me like promised with the... See more

Rated 5 out of 5 stars

Ollie was extremely helpful, as there was a lot of back and forth with changes. He was completely professional and speedy to respond to my enquiries. Outstanding Service, thank you


Company details

  1. Insurance Broker

Written by the company

Kingfisher Insurance provide market-leading insurance policies across a wide range of products including motor trade, classic vehicle, private client, motorosport and non-standard home insurance. We're focused on meeting the needs of our customers, by providing a traditional broker service and personalised, bespoke products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

622 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(622)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been using this trade insurance…

I’ve been using kingfisher insurance for the past two years and the service has been excellent from start to finish. They’ve always been helpful, professional, and quick to respond whenever I’ve had questions or needed assistance.

Everything has been straightforward and well explained, which makes running my business a lot easier knowing my insurance is in good hands. It’s great to deal with a company that’s reliable and genuinely looks after its customers.

I would definitely recommend them to anyone looking for trade insurance. Thanks again for the great service over the past two years!

April 3, 2026
Rated 5 out of 5 stars

“I’ve been with Kingfisher Insurance…

“I’ve been with Kingfisher Insurance for around three years now, and the service has been excellent. They always go above and beyond to help with any issues, and they’re consistently there when I need them. A great company to deal with — highly recommended.”

February 6, 2026
Rated 5 out of 5 stars

Very good/professional

Since using Kingfishers for the last few years, Joshua Christie has been brilliant in keeping down my business insurance cost, very professional and always replies to emails/calls.

March 25, 2026
Rated 5 out of 5 stars

Renewal

Automatically renewed
Had to request policy documents but I received a prompt reply and they were then sent quickly

March 20, 2026
Rated 1 out of 5 stars

Very poor communication

Very poor communication , account manager changed 3 times , paid for incurance on Friday then left me without it for 5 days because forgot to put cars on system-no replay to emails had to call and speak to different person all the time - request for my policy , then add drivers and cars . Looks like staff don’t know what they doing or do not care what they doing . Will be looking for another provider next year.

March 14, 2026

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