King Living UK Reviews 

1,069
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 699 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional delivery teams for arriving on time, handling heavy furniture with great care, and assembling everything smoothly. Consumers also deeply love the high quality, superior comfort, and stylish modern design of the available sofas and tables. Showroom staff are consistently described as exceptionally helpful, patient, and knowledgeable when guiding furniture purchases. However, some customers also noted frustrating delays with delivery times and extremely poor communication regarding their pending orders. A few people mentioned receiving specific products with missing parts or noticeable defects that required additional time to resolve.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the polite, friendly, and efficient... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptional punctuality, polite... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the professional... See more

Product

People report positive experiences with product, highlighting the fantastic quality, comfort, and beautiful... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with beautifully made and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivery and setup experience of our furniture was excellent. Steve and Reece were extremely polite and professional from the get-go. Covered their shoes when coming into the house, put down protect... See more

Company replied

Rated 5 out of 5 stars

Steve and Connor, our delivery team, were very friendly, courteous and knowledgeable. They arrived ahead of schedule and cleared up afterwards as though they’d never been. The sofa itself looks great,... See more

Company replied

Rated 5 out of 5 stars

We had a great shopping experience when visiting the store on Tottenham Court Rd. The assistant was very patient and showed us dozens of sofa options and fabric samples. We chose a lovely yellow 3 sea... See more

Company replied

Rated 5 out of 5 stars

Steve and Rhys did a fantastic job assembling our new sofa. They arrived right on time, worked very neatly and professionally, and did a really great job. They were also very friendly, polite, and hel... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Since 1977, King has set the benchmark for Australian furniture. Driven by an unwavering commitment to timeless design, King pieces embrace the authentic Australian lifestyle. Collaborations with leading Australian designers continue to break new ground, pushing the boundaries of what furniture can achieve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,069)

699 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve and Rhys are amazing

Steve and Rhys are amazing - they assembled the sofa very fast, with no problems and were very polite!

September 11, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Grigorii,

Wonderful to hear Steve and Rhys made the delivery and assembly such a smooth experience! We're proud to have them on the team, and we'll be sure to pass on your kind words. Reviews like yours truly mean a lot.

King Living

Rated 5 out of 5 stars

We love our new Max sofa

We love our new Max sofa, it’s so comfortable and really well made. Ricky and Shaun were fantastic with the delivery and the assembly. Would recommend!

September 11, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Eva,

We're delighted to hear how much you're loving the Max! It's great to know Ricky and Shaun made the delivery and assembly such a smooth experience, we'll be sure to pass on your kind words. Your recommendation means a lot to us.

King Living

Rated 5 out of 5 stars

Excellent service from Steve and Rhys…

Excellent service from Steve and Rhys at King Allen Furniture. They were professional, friendly and extremely efficient throughout the delivery and fitting. They took great care with everything and did a fantastic job. Highly recommended!

September 11, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Babor,

Wonderful to hear Steve and Rhys made such a great impression during your delivery and fitting. We'll be sure to pass your kind words along to the team, they'll be thrilled. Recommendations like yours mean a great deal to us.

King Living

Rated 5 out of 5 stars

Steven and Reeves were absolutely…

Steven and Reeves were absolutely brilliant great delivery guys and really helped out.

September 10, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Martine,

Wonderful to hear Steven and Reeves made your delivery such a positive experience. We'll be sure to pass on your kind words to them both, they'll be thrilled.

Kind regards,
King Living

Rated 5 out of 5 stars

Very good

Very good, arrived early and installed. Thank you Rhys and Steve

September 10, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there,

Great to hear the delivery arrived ahead of schedule and everything was set up smoothly. We'll be sure to pass on your kind words to Rhys and Steve, they'll be thrilled.

King Living

Rated 5 out of 5 stars

Package arrived on time as advised

Package arrived on time as advised. I received a call from Steve in the morning to advise that they would deliver within the hour when they arrived. They were very professional no damage to my property. They used protective shoe covering in order to not leave any marks on my carpet. Would definitely recommend the King living delivery team. Thanks Steve and Rhys

September 10, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Kester,

Wonderful to hear about your smooth delivery experience! Steve and Rhys will be thrilled to know their care and professionalism made such a positive impression, and we'll be sure to pass on your kind words. Your recommendation means a great deal to us.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys were absolutely…

Steve and Rhys were absolutely excellent! Sofa looks great 👍

September 9, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Staffan,

Great to hear Steve and Rhys took such good care of you! We'll be sure to pass on your kind words to them both. Enjoy the new sofa.

King Living

Rated 5 out of 5 stars

If only all delivery men were like…

If only all delivery men were like Steve! Efficient, charming and cheerful! He and Rhys make a perfect team - they phoned ahead and came 10 mins later, as agreed. Thank you, King for an excellent service.

September 9, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Olga,

What a lovely shout out for Steve and Rhys! We'll be sure to pass your kind words along to the team, they'll be thrilled to hear it. Feedback like this truly makes our day.

Warm regards,
King Living

Rated 5 out of 5 stars

Rasa was hugely knowledgeable about the…

Rasa was hugely knowledgeable about the products and very creative with her suggestions. Nothing was too much trouble !

September 1, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Helen,

Wonderful to hear Rasa made such a positive impression! Her product knowledge and creative flair are genuinely appreciated by so many of our customers, and we'll be sure to pass your kind words along to her.

Warm regards,
King Living

Rated 5 out of 5 stars

Ramilyn from the head office of King…

Ramilyn from the head office of King living had been very prompt and helped solve the issue of providing the right brackets for Jasper and the knock on for the Rio

September 8, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Ravi,

Wonderful to hear Ramilyn was so prompt and helpful in sorting the brackets for your Jasper and Rio. We'll be sure to pass your kind words along, it means a lot to the team.

Warm regards,
King Living

Rated 5 out of 5 stars

Steve and Rhys delivered the sofa today…

Steve and Rhys delivered the sofa today and they were incredibly helpful and cooperative . I truly enjoyed the experience as they worked quickly, were attentive to detail and left the place in clean condition. Great job! Thank you!

September 8, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Valentina,

Wonderful to hear that Steve and Rhys made your delivery such a positive experience! We're really proud of the care our delivery team brings to every home, and it's lovely to know their attention to detail didn't go unnoticed. We'll be sure to pass your kind words on to them.

King Living

Rated 5 out of 5 stars

Steve and Rhys did a fantastic job…

Steve and Rhys did a fantastic job assembling our new sofa. They arrived right on time, worked very neatly and professionally, and did a really great job. They were also very friendly, polite, and helpful throughout. Excellent service — highly recommended!

September 8, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi there,

Wonderful to hear Steve and Rhys delivered such a seamless experience from start to finish. We'll be sure to pass on your kind words to them, as feedback like this truly means a lot to our team.

Warm regards,
King Living

Rated 5 out of 5 stars

King delivery men.

I have already left a review for the sales team, but this is for the delivery men Rhys and mate( sorry forgot name)
From the moment they arrived you know you were in good hands, from the unpacking to the fitting everything was neat and tidy, and they waited till we were 100% happy with our purchase, even though it was the last delivery for the day. They are a credit to the company.
One thing I will comment on is I was told I would get a call the day before for a rough time, but did not get until the delivery day, but the time quoted was spot on.

September 8, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Paul,

It's wonderful to hear that Rhys and his teammate made such a great impression during your delivery. Taking the time to ensure everything was perfect, especially on their last run of the day, really reflects the standard of care we hope every customer receives. We'll be sure to pass your kind words along to them, and we appreciate your feedback around the pre-delivery call too - it's genuinely helpful for us.

King Living

Rated 5 out of 5 stars

Shaun & Ricky both were great and…

Shaun & Ricky both were great and professional. Excellent delivery service and delivery was on time. Great work guys !! Very happy with the service.

September 7, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Juhi,

Wonderful to hear Shaun and Ricky made your delivery such a smooth and positive experience. We'll be sure to pass on your kind words to the team, they'll be thrilled. It's always rewarding to know our crew is making a great impression.

Warm regards,
King Living

Rated 5 out of 5 stars

Thank you, King!

I’m very impressed with the quality of King furniture. I ordered an Oscar sofa bed, which was delivered today, and it looks fantastic!

I’ve also been very impressed with King’s staff, from the consultants in the showrooms to the delivery service team. Steve and Rhys provided excellent service today, they were professional, polite, and friendly. They handled the delivery smoothly and efficiently, which was very reassuring.

September 7, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Roxana,

What a lovely review to receive! It's wonderful to hear the Oscar has landed beautifully in your home and that the quality has lived up to expectations. We'll be sure to pass on your kind words to Steve and Rhys, who will be thrilled to know their care made such a positive impression.

Warm regards,
King Living

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! The delivery was seamless, the team was kind, they treated the space with absolute respect. I’m thrilled

September 7, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Laura,

Wonderful to hear the delivery experience lived up to expectations! Our team takes great pride in caring for every home they enter, so it means a lot to know that came through. Your recommendation is truly appreciated.

Warm regards,
King Living

Rated 5 out of 5 stars

Love our new sofa

Love our new sofa. It’s stylish and super comfy. Also marks came off easily (yes we’ve already had some thanks to our dog!).

September 5, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Lizzie,

So glad to hear you're loving the new sofa! It's always great to know the fabric is holding up to real life, pets included. Enjoy every comfy moment.

King Living

Rated 5 out of 5 stars

Sean and Ricky - top delivery

Sean and Ricky delivered our sofa with great care and very professional. The quality of the product is fantastic.

September 4, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi James,

Wonderful to hear Sean and Ricky took such great care with your delivery, we'll be sure to pass your kind words along to them. It's also lovely to know the quality of your new sofa has impressed.

Warm regards,
King Living

Rated 5 out of 5 stars

Delivery and setup experience of our Plaza and Jasper sets

Delivery and setup experience of our furniture was excellent. Steve and Reece were extremely polite and professional from the get-go. Covered their shoes when coming into the house, put down protective blankets when installing the furniture. All in a smooth process and commend these two gentlemen for a job well done. Now we just need to enjoy our new furniture. Thank you.

September 4, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Jose,

Wonderful to hear Steve and Reece made such a great impression during your delivery and setup. The little touches like covering shoes and laying down blankets really do make a difference, and we'll be sure to pass your kind words along to them both. We appreciate you taking the time to share your experience.

King Living

Rated 5 out of 5 stars

Superb all around - order to delivery

Great service from King Living all round from order placement to delivery.

Steve and Rhys from the delivery team were brilliant, called us to let us know the timings... Really helpful, no issue getting the products through our small-ish front door. Set up was perfect.

Product are really comfy

September 4, 2026
Unprompted review
King Living UK logo

Reply from King Living UK

Hi Aidan,

Wonderful to hear you had such a smooth experience from start to finish. We'll be sure to pass on your kind words to Steve and Rhys, they'll be thrilled to know their care and communication made such a difference on delivery day. Comfort is at the heart of what we do, so it's great knowing you're enjoying your new pieces.

Warm regards,
King Living

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look