kingsdeneproperty.com Reviews 

223
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, helpfulness, and attentive approach, making interactions pleasant and productive. Many highlight the outstanding customer service, noting the team's responsiveness and clear communication throughout their processes. People frequently mention the smooth and stress-free user experience, appreciating how easy and straightforward the company makes complex procedures like buying or renting a property. Reviewers are particularly impressed with the efficiency and speed of service, often noting how quickly their needs are met and issues resolved. Many customers also commend the team for going above and beyond, providing excellent guidance and support throughout their property journey. This dedication ensures a positive outcome, with many finding their ideal property or tenant swiftly.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Service

Customers consistently note positive experiences with service, often highlighting helpfulness, efficiency,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and quick... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, easy, and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been dealing with the lettings team at Kingsdene (formerly when they were employed by JLL too) for many years and they are excellent. The team (I usually deal with Lela and Laura) are very resp... See more

Rated 5 out of 5 stars

The agent was great to work with from the very start. Really friendly and patient, even showed me the flat twice to help me feel confident with my choice. They kept everything running smoothly betwee... See more

Rated 5 out of 5 stars

Jacob was absolutely fantastic throughout the whole process. From the moment I went to view the property, he made everything straightforward and stress-free. I decided to take the property on the sp... See more

Rated 5 out of 5 stars

Great agent, clear, knowledgeable, and attentive. Great to see the apartment on video call. Allowed me to understand the layout. Showed me options explained the costs and how to make an offe... See more


Company details

  1. Real Estate Consultant

Written by the company

One of the North's leading estate agents focused on urban living and with a reputation for delivering above and beyond client expectations. Our team offers an unrivalled service in all aspects of the residential property market.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(223)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Thanks to Sam and the Leeds team

Just wanted to say thanks to Sam and the rest of the Leeds team for their professionalism and prompt responses throughout my whole tenancy. Nothing was ever too much trouble and they handled everything perfectly. Highly recommend Kingsdene.

September 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Not just a fair weather Management Company

Sam, Laura and Team have been managing my property in Leeds for many years under the banner of JLL.
Recently I had a change of tenant where there were some issues to be resolved in relation to the tenancy that ended. Sam co-ordinated all the works required and handling of the deposit with diplomacy and achieved a very fair outcome for all parties, and Laura tailored the new tenancy agreement to cover the incoming tenant's specific circumstances. I feel the quality of a management company always shows when there are issues to sort rather than when it is plain sailing.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Responsive, efficient and helpful

Many thanks for responsive and efficient agent, Paula. She has been helpful all the way through and has good recommendations on the use of the solicitors.
Thank you very much.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Chris for…

Massive thanks and appreciation for Chris at Kingsdene Manchester who made my experience in renting, top tier. Chris was extremely thorough & helpful, always readily available for questions and went the extra mile to show me around the surrounding area I’m now living in and I couldn’t happier. Would highly recommend Chris as your Sales & Lettings consultant.

August 16, 2023
Unprompted review
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Rated 5 out of 5 stars

I recently purchased a flat in…

I recently purchased a flat in Manchester with the help of Josh and Mark from Kingsdene estate agents. I had a fantastic experience from start to finish. Josh and Mark were incredibly knowledgeable about the local area and the property market, and they were always available to answer my questions. They also went above and beyond to help me find the perfect flat for my needs.

One of the things that made my experience so great was the level of personal attention that Josh and Mark gave me. They really took the time to get to know me and my needs, and they were always willing to go the extra mile to help me find the right flat. For example, they showed me flats that were not even on the market yet, and they even helped me negotiate the price of my flat.

I was also really impressed with the level of communication that Josh and Mark provided. They kept me updated on every step of the process, and they were always available to answer my questions. This gave me peace of mind knowing that I was in good hands.

Overall, I had a fantastic experience purchasing my flat with Kingsdene estate agents. Josh and Mark were incredibly helpful and knowledgeable, and they went above and beyond to make sure that I had a great experience. I would highly recommend them to anyone looking to buy a property in Manchester.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

Their property management team offer…

Their property management team offer absolutely no apology and zero regard for their offenses and should not be in the business of customer service.

August 12, 2023
Unprompted review
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Reply from kingsdeneproperty.com

Hi Marty, thanks for your review and I'm sorry to hear you've had a negative experience. If you would like to discuss this further or email me further details of your complaint, I'd be happy to try and resolve this for you. My email is oliver.dolan@kingsdeneproperty.com

Rated 5 out of 5 stars

Huge thank you to Lauren who I dealt…

Huge thank you to Lauren who I dealt with at Kingsdene. Lauren was the one person throughout my house buying experience that delivered super clear communication, explained the process properly and just generally provided support. As a first time buyer it can be really overwhelming, but Lauren made it all so simple, she was a pleasure to deal with. Thanks to Lauren and Kingsdene i'm now settled into my new home that I love!

August 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Lovely experience

was the new tenant from a tenancy swap, the process went smooth and fast would like to give an applause for the professionalism especially to Catherine Payne, she had been a great help with everything and would always answer my questions and explain them in detail. truly appreciated all her assistance :)

August 8, 2023
Unprompted review
Rated 4 out of 5 stars

Great lettings agents for tenants..

Really attentive property manager in Andrii, also helped us with our relationship with the landlord and had our best interests as tenants. Andrii was always quick to reply and always had an answer to any queries and made life as a tenant as easy as possible.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Best Treatment as a Tenant in the UK

We found a building we were interested in and contacted Kingsdene directly, they were very quick on their feet and we were able to secure a let the same day. So impressed with the professionalism and how well we were treated, in particular Kseniya - she worked so hard for us and we felt very well taken care of. Would work with them again 100%.

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

I had a very recent bad experience with the Manchester branch. Very unprofessional!
I viewed two properties, and I did offer on the spot, and both were available; they said no offer. The agent promised to send a message with all the necessary details. I received nothing, and I had to chase them by email and phone calls many, many times, and luckily they responded to the last call on next day to tell me, "It's my bad; I forgot to send the message and that someone this morning already paid the deposit", I ended up not having the opportunity even to submit an app. I made an offer on another property on the phone, which was available, and had to chase it multiple times. I don't appreciate the lack of transparency and unprofessionalism!

July 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Thank you Manchester team!

As a FTB, I was super stressed during the process but the sales team really went above and beyond. They were always available to answer any queries I had, not to mention booking extra viewings just to be sure the place I was buying was the right one. Even after completion, they are still there to advise and honestly I couldn't hope for a better support during the purchase. Would definitely recommend!

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I recently used Kingsdene to filing a new tenant for my apartment in central Manchester. Katie Henstock was amazing. Professional and diligent and found me a new tenant within 2 days. Handled all of the paperwork so it was effortless for me and my wife. Tenants have been in for a while now and are lovely. Big thanks to Katie for sorting this out for me with a minimum of fuss and effort on my part.

November 10, 2022
Unprompted review
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Rated 1 out of 5 stars

Disappointing service

My boyfriend and I were looking at properties to rent however the letting agent wasn’t able to answer the most basic of questions about the property like the council tax bracket. We were eager to put a deposit down on the property and get it sorted that day; however, their system of applying through a simple text message is not an efficient method. My largest issue with the company is the lack of communication. I understand the the property market is very busy right now but that is no excuse for us having to send multiple messages and calls and having to wait ridiculous lengths of time for a simple answer to offer enquiries. On review of their service it might be that we dodged a bullet as it’s doesn’t fill me with confidence that they would be competent letting agents.

July 18, 2023
Unprompted review
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Reply from kingsdeneproperty.com

Hi KC, thank you for your feedback and apologies that you have had a negative experience with us. Please could you email me at oliver.dolan@kingsdeneproperty.com and I will be happy to investigate this further.

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