Kings Road Merch Reviews 

897
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I don’t think any band or influencer or whoever should do business with this business. They never respond in a timely fashion unless you say you are canceling an order because after paying for a faste... See more

Rated 1 out of 5 stars

Garbage company. Placed an order two months ago and still haven't gotten it. Only response is nonsense about "moving our warehouse" No outreach, no apologies, no offers of expedited shipping or... See more

Rated 1 out of 5 stars

I placed an order for ONE shirt back in November and it's now mid December and it hasn't shipped. I've reached out using their contact email three separate times now and all I get is an automated resp... See more

Rated 5 out of 5 stars

On two separate occasions, I’ve needed help from Kings Road’s support team. Usually involving delivery companies or mistyped address issues. Their support team is on point, quick to reply and very... See more

Company details

  1. T-Shirt Store

Information provided by various external sources

Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.


Contact info

2.8

Average

TrustScore 3 out of 5

897 reviews

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2.8

All reviews

(897)

16 reviews in the last 12 months

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Rated 2 out of 5 stars

DELAYED SHIPMENT

The show was on St. Patrick's Day. That's when I ordered the shirt. I didn't receive it until the first week of April. Why the delay? Two t-shirts cost almost $100 with shipping--DELAYED shipping. I'm happy to support my favorite band in all their endeavors, which is why I spent the money, but so monumental a delay is ridiculous. I bought two shirts prior to the two I bought on St. Patrick's Day from the DKM website--maybe two or so days prior--and they have YET to arrive. I'm strongly considering canceling the order. It shouldn't take a month to deliver two domestic t-shirts.

April 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Great customer service

This is the first time I've ordered from the USA store. But I had no problems at all. The few questions I asked were allways answered quickly. The customer service was great and allways answered my query fully. I would recommend Kings Road to any one. Best of all is how quick delivery was from my parcel getting send out to me receiving it was less than a week. The crazy thing is my package came from the USA to the uk. Yet in my country I've had parcels take so much longer and they have come from the uk lol. I will definitely be buying items soon especially since the USA has more merch than the Europe one. But I had no problem with they customer service either. Whether it be the Europe or USA store I 💯 % recommend 👌 😃

March 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Kings Road Merch provides an excellent service

I ordered several vinyls in a bundle in my last order from Kings Road Merch and everything went smoothly. Online purchasing was easy. The online shop is easy to navigate. The order tracking is visually easy to follow and is regularly updated. The vinyls were well and safely packaged. I had some questions about delivery options and the support team responded reasonably quickly and they were very nice and assisting. In my experience, they are professional and reliable and you can enjoy buying your favorite music and other merch carefree.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Failure by design

I ordered 5 items. One was a pre order for a record. So I was expecting my 4 items to show up with my record. No problem. Except two of my items I ordered didn’t get pulled and packed with my order. Two of the items were removed from sales in the time period of the presale. Never ordering anything with a presale item. The record was second to everything else I didn’t get. Contacted support and they couldn’t get my items. I’ll never have them because of packing policy. I’m extremely disappointed that two simple patches caused my order to be worthless

February 26, 2024
Unprompted review

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