An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... See more
Company replied
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The sp... See more
Company replied
I install plumbing fixtures for a living. I am a licensed master plumber. Kingston Brass offers a superior product at a bargain price. Replacement repair cartridges are also available which makes buyi... See more
Company details
- #6 of 6 best companies in Plumbing Supply Store
- #8 of 11 best companies in Bathroom Remodeler
- #12 of 18 best companies in Bathroom Supply Store
- #5 of 6 best companies in Kitchen Remodeler
- #33 of 46 best companies in Kitchen Supply Store
Written by the company
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contact info
12775 RESERVOIR ST., 91710, Chino, United States
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4.1
Great
310 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 13% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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There was a glitch getting order status…
There was a glitch getting order status info. Yet, Miguel was very helpful when I called your Pro department.
March 26, 2026
Reply from KINGSTON
We apologize for the order status glitch and are glad one of our support team members was able to assist you. Thank you for your kind words and support!
BUYER BEWARE
BUYER BEWARE! Kingston Brass Inc. is a sham company selling sub-par plumbing fixtures. I have had nothing but problems with finish flaking off the 2 year old fixtures, Kingston's "customer service" tells me Kingston will not replace them saying "the finish is considered a living finish" and will change over time. Weasel words. Flaking off and showing the base metal is not a "living finish," it is just badly made. The shower diverter has also failed, also only 2 years old. Kingston brass has a 10 year warranty but they do not honor that. All were installed during our bathroom reno by a certified and experienced plumber. We are so disappointed with our new bathroom and now have to pay out of pocket for all the repairs and replacement of our fixtures.
April 5, 2026
Unprompted review
Fast delivery and top quality product!
Fast delivery and top quality product built to last and the over all look and design makes our new bathroom vanity look and feel more special than before.
Thank you
March 25, 2026
Reply from KINGSTON
Thank you so much for your 5-star review and for choosing Kingston!
Reply from KINGSTON
Thank you for your kind review!
Price was reasonable
Price was reasonable. Quality is outstanding. Arrived quickly. Drain kit seems to need to be stepped up. I am satisfied.
Thanks
January 1, 2026
Good customer service and communication…
Good customer service and communication from KB rep. Delivery is fast.
February 25, 2026
By requiring a signature at delivery…
By requiring a signature at delivery and the shipper not providing a delivery window, I had to lose a day of work and stay home, push my plumber off, and extend the finishing date of the house I'm finishing. This $200 faucet has cost me thousands, if not tens of thousands, of dollars. Also, the internals are cheap.
March 5, 2026
Very disappointed in the product and the service
The Kingston Brass warhouse is less than 500 miles from me, and it still takes 4 business days to get an order from them. They delivered a diverter that leaks. I called and rather than help me over the phone the agent told me to email the warranty department. They said they would get back to me in 48 hours. We're getting close to 72 hours, and nothing. Meanwhile my job is being held up by their defective products. I'm very disappointed.
February 19, 2026
Great beautiful faucet
February 19, 2026
Although Joe was very helpful Kingston…
Although Joe was very helpful Kingston Brass was not. It took a ridiculously long time to get the parts I needed to fix my faucets and the parts sent were not specifically what was ordered because I only needed the connectors for the cartridges. I had already purchased and had the new cartridges. The material sent had the connectors and cartridges already in place. This resulted in a higher bill than was necessary and since it took so long to get the connectors I couldn't return the cartridges for credit.
January 28, 2026
Pricing is good and system is accurate
Pricing is good and system is accurate. Very much appreciated.
January 22, 2026
Excellent products and service
The products themselves are high quality and look fabulous. My contractor assures me they are built to last. The service is outstanding! I had an issue with billing and they took care of it without delay. I highly recommend this company.
January 26, 2026
Beautiful set of bathroom faucets and…
Beautiful set of bathroom faucets and great quality. Plumber was impressed
January 26, 2026
Beautiful products. Great Customer Service
I had a change in my order the same day I placed it and things were already being processed, however my rep made things so easy for me and took care of it for me. The products themselves are beautiful.
January 7, 2026
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