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Kinly Reviews 

3,334
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and caring, making the entire process easy and professional. Many people highlight the excellent service, noting that the company handles all paperwork and claims efficiently, often leading to successful outcomes. Reviewers appreciate the professional approach and the ease of the user experience, with many feeling supported throughout the entire process. The company's ability to simplify complex forms and provide knowledgeable guidance is frequently mentioned as a significant benefit, saving customers stress and time. However, some people also felt that the staff's approach and conduct were unprofessional, indicating a less positive interaction.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, politeness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and first-class... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, politeness, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the thoroughness and ease... See more

Claim

Customers had positive experiences with claim, with many reviewers expressing satisfaction with the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Kinly team were honest & upfront. They gave me the facts & the one-off reasonable cost. They were kind & helpful. Finally, they were successful & I now receive a much needed Attendance Alliwan... See more

Rated 5 out of 5 stars

Just very helpful, polite and friendly staff. They are professional and know what they're dealing with. We didn't have to do any paper work it was all done by Kinley who after interviewing us, mad... See more

Rated 5 out of 5 stars

From the very first phone call, each member of the Kinly team that I have dealt with have been so helpful, polite and caring. They handled everything in a very professional way, just leaving me to wai... See more

Rated 5 out of 5 stars

I tried and I failed - when I completed the form myself. I sought the help of Kinly and they made the process easy and handled it professionally and honestly and, because of them my application was ac... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,334)

3,095 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. I would recommend them to anyone and everyone. The lady who dealt with me had the patience of Job. I am eternally grateful and thankful for their help. Trust pilot does not have enough stars to compliment the people 😇😇

July 7, 2026
Rated 3 out of 5 stars
Kinly logo

Reply from Kinly

Dear Mrs Casey,

Thank you very much for your positive feedback - we’re thrilled to have been able to successfully support you and hear of your pleasant experience. We are also on hand to help with any other queries you have going forward!

Best wishes,
The Kinly Team

Rated 5 out of 5 stars

Helpful and encouraging …

All the people I have spoken to have been helpful, polite and listened, I was so sure I was not entitled to anything. They persuaded me to try and I cannot thank them enough

July 7, 2026
Rated 5 out of 5 stars

Really easy and very thorough process…

Really easy and very thorough process to evaluate me and make me feel understood. Exceptionally helpful throughout the whole process!
I can’t remember the Welsh guy’s name but he was sincere and definitely a credit to your organisation

July 7, 2026
Rated 5 out of 5 stars

It was well worth the effort. Nothing ventured nothing gained.

It was easy to contact Kinly and the call back came through exactly as arranged. The questions were extensive but I was guided through the process with curtesy and knowledge. I was advised that it may take some time for the DWP to decide my case.
It was a No Brainer to ask Kinly to apply on my behalf as the 32 page application is daunting. They are very professional. The help from Kinly is well worth the fee which is 'only payable if the application is granted'
Do it today. Nothing is lost if you're not successful.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I contacted kindly who helped me get…

I contacted kinly who helped me get attendance allowance. They filled the form in on my behalf. I was successful and very grateful for all their help. They took all the stress that can come from filling in an extremely long form.
Would highly recommend kinly They definitely went above and beyond to help me

June 30, 2026
Rated 5 out of 5 stars

Impressive company.

I will recommend Kinly to family, relatives and friends. I found the representative for the company to be knowledgeable, professional and helpful with regards to my requirements for a review of Attendance Allowance. I thank them for their assistance.

July 7, 2026
Rated 5 out of 5 stars

My partner has Macular degeneration

My partner has Macular degeneration. This is causing him to go blind over a period of time. We applied for Attendance Allowance which was refused. It was suggested we contact an organisation who could help. Well we did, it was Kinly. They were very proffessional, telephoned me and went through the application. It took about an hour. Cut things short, a few weeks later my partner was granted full AA which now helps him get taxis and other help he may need. So a big thankyou and would reccomend you toanyone needing help.

July 6, 2026

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