It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more
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See what reviewers are saying
I had a problem with my initial order, but the customer service turned out to be really good: quick response delay, actual human reaction behind the screen and a very good outcome. After having iss... See more
Company replied
What drew me in is the original take on Japanese streetwear which you can't really find in Europe. Had some problems with my initial order but this was resolved very quickly. Their customer service is... See more
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Great customer service, they try to find a solution that works for you. Negative point is, no easy return of orders, because you have to ship internationally to China and the measurment tables could... See more
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Company details
Written by the company
Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.
Contact info
Toulouse, France
- info@kirakuco.com
- kirakuco.com
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Satisfied
I ordered 2 trousers and I’m utterly satisfied by the products. The size is right and the quality seems excellent. I received my order on time.
July 29, 2025
Unprompted review
Reply from Kirakuco
Hi Olivier,
Thanks a lot for your feedback! We’re glad to hear that the size was right, the quality met your expectations and the delivery was on time. See you soon for your next order!
Genèse
Nice product quality and style quick delivery
I ordered twice with them quick delivery one week I like the products Japanese style trousers However 2xl a little narrow I use the belt to get it enlarged
But overall I am very satisfied
July 21, 2025
Unprompted review
Reply from Kirakuco
Hi Guy,
Thanks a lot for sharing your experience. We're glad to hear you've ordered twice and that you enjoy our Japanese-style trousers.
Noted on the 2XL sizing — feel free to contact us next time for fit advice, we’re always here to help.
Genèse
Don’t buy with them
Don’t buy with then. They can be fine, if you’re lucky not to have issues with product.
After my several purchases with kirakuco which were fine, I have received item with manufacturing defect - oversized.
Despite i have provided evidence and they confirmed deviation in size, they claimed its not sufficient to apply return of goods and return of cost by kirakuco (regardless its claimed at their website). So they provide return address which is in China and return cost customer has to cover - is similar to cost of the cloth.
Kirakuco is scam without loyalty to even current customers.
August 1, 2025
Unprompted review
Only a big wow
July 27, 2025
Unprompted review
Reply from Kirakuco
Un grand merci George ! Un simple “WOW” vaut mille mots. On est ravi que vous soyez conquis. À très vite pour d'autres coups de cœur !
Simply Perfect!
I was so curious about their clothes that I decided to try one of their trousers: Yoko
Shipping was in time and the product itself is flawless. I love how is fitting and the fabric is so light and durable.
A+++++
July 24, 2025
Unprompted review
Reply from Kirakuco
Hi Amedeo,
Thank you so much for your fantastic feedback! We’re happy that the Yoko trousers lived up to your expectations. Lightweight, durable, and great fitting – that’s what we strive for.
We’re looking forward to your next visit!
Genèse
Great clothing and customer service
Clothing quality way better then what i expected and i had an excellent experience with the customer service. My original package got lost during shipping, and after a quick and positive back and forward with Kirakuco, they sent a replacement shipping free of charge which arrived quick and without problems. I was suprised to see complaints about the customer service on here while i have nothing but praise.
July 23, 2025
Unprompted review
Reply from Kirakuco
Thank you so much for your feedback! We’re truly glad to hear that your experience with Kirakuco was positive and that our team could swiftly handle the shipping issue. We work hard to offer real support—despite what some may say—and your recognition means a lot to us. Looking forward to having you back soon!
Genèse
Lovely experience with Japanese-inspired fashione…
I was pleasantly surprised by the quality of the clothing. The half-length trousers (taro) are actually very comfortable and also breathable. However, Da Yun is pure synthetic, but at that price I wouldn't have expected silk. I'm very much a Japanophile, so I was immediately hooked by the advert. I'm happy with the items, even the free tsuna wears well and has got my bald head through many a sun-intensive day. Unfortunately, the range is a bit limited, but I do pop in from time to time. Also good: the delivery was fast!
June 12, 2025
Unprompted review
Reply from Kirakuco
Roger, thank you for your detailed feedback. We're thrilled to hear you're enjoying your items — especially the Taro trousers and the Tsuna beanie! It's true that some materials are synthetic, but we always try to reflect that in our descriptions and focus on functional design. We hope to see you back again soon.
Genèse
Good quality
Good quality, very comfortable and fashionable. Happy with the purchase.
July 1, 2025
Unprompted review
Reply from Kirakuco
Thank you for your feedback, Gianmario! We're happy to hear you're pleased with the quality and style. Enjoy your purchase!
Genèse
All good!!!
I ordered some cool pants for the summer and a T-shirt. They're all good quality, and the larger size is perfect for curvy people. Thanks.
July 1, 2025
Unprompted review
Reply from Kirakuco
We're glad to know our pieces fit curvy bodies well and that you're satisfied with the quality. Thanks so much for your trust and kind words, Nasti!
Genèse
Very cool and comfy
Fast shipping, super cool trousers, great fabric and very comfortable waist. I will definitely buy again!
July 9, 2025
Unprompted review
Reply from Kirakuco
Thank you for highlighting the fast delivery and the quality of our trousers. We're happy to hear you're planning to buy again — we'll be here when you do!
Genèse
Fresh but unstitched.
I like the pants that I bought. They are fresher than I've expected. BUT the left pocket came unstitched on the first day. Period.
July 1, 2025
Unprompted review
Reply from Kirakuco
Hi Leopoldo,
We’re sorry to hear that the pocket came unstitched on the first day — that’s understandably frustrating. Please do reach out to our customer service team so they can provide you with a proper solution. They’re here to help.
That said, we’re glad to know you found the pants fresher than expected. Based on that and the assistance we’re ready to offer, we feel a 2-star rating might not fully reflect your experience — especially if the issue is being addressed.
Let us know if you need anything else.
Genèse
Size variability but good quality
Good quality for my 2 orders, the only thing bad is the variability of size... Some pants are very good sized but some other it's very hard to wear it because of the size of the belt.. and for sure, as the return is too expansive, i will try to modify the pants by myself. But in general, i'm quite happy of the quality.
June 27, 2025
Unprompted review
Reply from Kirakuco
Thank you for your feedback, Julien. We’re happy to hear that overall you’re satisfied with the quality of our products. We’ve noted your comments regarding sizing variability, especially with the belt area, and will forward this to our product team for future improvements.
Regarding returns, we understand that international shipping can be a burden — which is why we always encourage customers to contact us directly first with pictures so we can offer alternative solutions (such as discounts, credits, or exchanges).
Thanks again for sharing your experience so transparently.
Genèse
Hard to find somewhere else
The quality of the products is kinda hard to find somewhere else.
If you want a fresh japanese style KiraKuco is the perfect choice!
It helps to avoid hot temperatures and still being able to rock a stunning style among your friends
July 4, 2025
Unprompted review
Reply from Kirakuco
Thank you, Andrei! We're thrilled that you appreciate the quality of our pieces and that the fresh Japanese style of Kirakuco matches your expectations. Nothing better than beating the heat while rocking your own look!
Thanks for choosing us,
Genèse
I love their products
I love their products. Very helpful customer service.
July 3, 2025
Unprompted review
Reply from Kirakuco
Thank you, Paolo. We're so glad to hear that you love our products and that our customer service met your expectations. Feedback like yours truly motivates us to keep doing our best.
Warm regards,
Genèse
I bought a few items for testing
I bought a few items for testing, since I’ve been in Japan twice, and I found them super comfortable and quite real Japan style… so cool!!!
June 12, 2025
Unprompted review
Reply from Kirakuco
Thank you, Stefano! It means a lot to us that someone who's been to Japan twice found our pieces truly authentic and comfortable.
Genèse
Reply from Kirakuco
Hello Inge,
Before stating that you didn’t receive any response, we kindly ask you to check your spam or junk folders. We reply to every message we receive — as long as we’re given the necessary details to do so.
If you'd like to resolve this situation, please contact us privately with your order number and any relevant evidence (confirmation email, tracking number, etc.). We’re here to help — but we can only do so based on actual facts.
Genèse
A problem well resolved
My trousers arrived in good time but unfortunately one of the pairs was the wrong size . I informed Kirakuco and there representative walked me through the process of getting a new pair sent . He was very attentive and helpful and I will buy cloths again from this brand .
June 14, 2025
Unprompted review
Reply from Kirakuco
Thank you for sharing your experience, Steven! We’re happy to know we could assist you quickly and that the sizing issue was resolved to your satisfaction. Your trust and kind words motivate us to continue providing attentive and efficient service. We look forward to seeing you again at Kirakuco!
Warm regards,
Genèse
Nice clothes in japanese Style! Beautiful art work.
I love these japanese trousers. They are really comfortable.
And the hoodie with the amazing embroidery! 😍
June 1, 2025
Unprompted review
Reply from Kirakuco
Thank you so much for your lovely words! We're thrilled that you love the comfort and style of our Japanese trousers—and that the hoodie embroidery stood out for you! We hope to see you again soon. 🌸
Very friendly
Very friendly, responsive service, not automated but human, and they understand your problem.
June 6, 2025
Unprompted review
Reply from Kirakuco
Thank you for your kind words! We’re glad you felt the human side of our support team. Solving real issues with empathy is always our top priority.
Good Experience
"Had a good experience—I purchased a bundle of pants.
The overall quality is decent; they’re quite comfortable and feel light and breathable
June 5, 2025
Unprompted review
Reply from Kirakuco
Thank you, Matteo! We’re happy to hear you found the pants comfortable and breathable. Looking forward to your next visit!
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