I had a problem with my initial order, but the customer service turned out to be really good: quick response delay, actual human reaction behind the screen and a very good outcome. After having iss... See more
Company replied
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See what reviewers are saying
It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear. I got the urban-samurai outfit (size 2XL) and... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear.
Company replied
Company details
Written by the company
Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.
Contact info
Toulouse, France
- info@kirakuco.com
- kirakuco.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pants and t-shirt in line with what I…
Pants and t-shirt in line with what I expected, both in terms of material, aesthetics and fit. I absolutely recommend the brand
May 22, 2026
Unprompted review
Reply from Kirakuco
Grazie mille Simone! È un piacere sapere che sia l'estetica che la vestibilità dei pantaloni e delle t-shirt siano esattamente come te le aspettavi. La tua raccomandazione è il miglior premio per il nostro lavoro. A presto!
Beautiful clothing
Beautiful clothing, quality seems a cut above, and confort is amazing ! Yes delivery is a bit long but hey, worth the wait.
May 21, 2026
Unprompted review
Reply from Kirakuco
Hello Romain, thank you so much for this feedback! We are thrilled to hear that you found the clothing beautiful, the quality a cut above, and the comfort amazing. We truly appreciate your understanding regarding the shipping timeframe; knowing that it was well worth the wait means everything to our team!
Genèse
Quality amazing
Quality of the products and customer support is absolutely excellent! Would buy again.
May 20, 2026
Unprompted review
Reply from Kirakuco
Hello Nino,
Thank you so much for your review! We are thrilled to hear that you found both our product quality and customer support absolutely excellent. Knowing that you would buy from us again motivates our team to keep maintaining these high standards.
Genèse
fast delivery and the product delivered…
fast delivery and the product delivered is exactly what I've ordered
May 7, 2026
Unprompted review
Reply from Kirakuco
Hello Osman, thank you for your feedback! We are glad to hear that your order arrived quickly and that the product is exactly what you expected. Providing reliable international delivery and accurate descriptions is a top priority for us.
Genèse
“These pants are great
“These pants are great! The material feels high quality, the fit is true to size, and they are very comfortable to wear. Definitely a good purchase!”
May 17, 2026
Unprompted review
Reply from Kirakuco
Hello Bruno, thank you so much! We are thrilled to hear that your purchase was a success and that you found our trousers high-quality, true to size, and very comfortable. Your satisfaction lets us know we are on the right track!
Genèse
Quality Brand
I’m genuinely impressed by the quality of Kirakuco’s clothing. The materials feel premium, comfortable, and durable, and you can really notice the attention to detail in the stitching and overall craftsmanship. Every piece feels well-made and stylish, with a great fit that stands out from many other brands. It’s clear that Kirakuco puts real effort into delivering high-quality apparel, and that makes the brand feel both trustworthy and worth supporting. Highly recommended for anyone looking for stylish clothes with excellent quality!
May 11, 2026
Unprompted review
Reply from Kirakuco
Hello Oscar, thank you so much for this amazing review! We are thrilled to hear that our craftsmanship, attention to detail, and fabric durability have left such a great impression on you. Knowing that you find our brand trustworthy is the best reward for our team. We truly appreciate your support!
Genèse
"I recently purchased a few pieces from…
"I recently purchased a few pieces from Kirakuko, and I am beyond impressed. The standout for me has to be the denim jacket—it is stunning! The quality of the denim is top-notch, with just the right weight and a perfect fit that feels custom-made.
It’s stylish, versatile, and you can really tell that Kirakuko pays attention to the finer details. I’ve already received so many compliments on it! If you’re looking for high-quality, fashionable staples, I highly recommend this brand. I’ll definitely be coming back for more."
April 3, 2026
Unprompted review
Reply from Kirakuco
Hello Simone, thank you for sharing your experience! We are incredibly proud to hear that our denim jacket has become a standout piece for you and that you've received so many compliments on its weight and fit. We look forward to welcoming you back for more stylish staples soon!
Genèse
Good quality and great shape of the…
Good quality and great shape of the trousers.
May 1, 2026
Unprompted review
Reply from Kirakuco
Hello Sebastian, thank you for your feedback! We are glad to hear that you appreciated both the high quality and the great shape of our trousers. Enjoy your purchase!
Genèse
Amazing quality
Amazing quality, fits perfect like your own size chart. Wonderfull helpdesk with fast respons. Gonna order more clothing
May 12, 2026
Unprompted review
Reply from Kirakuco
Hello Robin, thank you so much! We are thrilled to hear that the quality is amazing and that the fit was perfect following our size chart. Our helpdesk team will be happy to know their fast response made a difference. We look forward to your next order!
Genèse
Comfortable material and perfect fit
Comfortable material and perfect fit. Very fast shipping. Friendly staff, and most importantly, they respond promptly to emails. Highly recommended.
May 14, 2026
Unprompted review
Reply from Kirakuco
Buongiorno Francesco, grazie per la tua raccomandazione! Siamo felici che la spedizione sia stata veloce e che tu abbia trovato il nostro staff cordiale e reattivo. La vestibilità perfetta e il comfort dei materiali sono la nostra priorità assoluta.
Genèse
Very high return cost
Just so u know - This review will be answered by an AI tool.
Admittedly I didnt check trustpilot fo kirakuco prior to my purchse.
I ordered three trousers.
All of the same size which they are not.
The pictures on the hp are missleading in terms of fit, shape and material.
One of the pants makes me look like the interior of a chinese restaurant - a cheap one though ...
The return conditions are unbearable and to expensive. A rather long delivery process of nearly 14 days is annoying.
During the order process I twice got to choose between two presents. These were ok.
In general and overall a bad experience.
April 9, 2026
Unprompted review
Reply from Kirakuco
Hello Tim,
We appreciate your honest feedback. Regarding your observation, while we utilize advanced tools to assist our team, every case is reviewed by our specialists to ensure technical accuracy. Our products are designed with high-quality standards; however, fits may vary between models based on their specific Japanese-inspired cut. A 14-day delivery timeframe is a standard period for international cross-border logistics, which includes customs and security checks to ensure your order arrives safely.
If you feel your experience requires further technical review or if you'd like us to seek a better solution for the sizing discrepancy you mentioned, please reach out to our support team. We are here to re-evaluate your case.
Genèse
Reply from Kirakuco
Bonjour Alexandre,
Merci pour votre retour. Nous sommes ravis que la qualité de nos produits vous apporte satisfaction.
Genèse
Thin fabric and very not high quality.
Thin fabric and very not high quality.
Probably too expensive for the quality you get,
but comfortable and good looking.
April 28, 2026
Unprompted review
Reply from Kirakuco
Buongiorno Francesco, grazie per il tuo feedback. La leggerezza dei nostri tessuti è una scelta deliberata per garantire il massimo comfort e libertà di movimento, seguendo l'estetica e la funzionalità del design giapponese. Se desideri maggiori informazioni sulle specifiche tecniche dei nostri materiali o assistenza sul tuo acquisto, il nostro supporto è a tua disposizione per trovare una soluzione migliore.
Genèse
Excellent product quality
Excellent product quality. Great customer support — they guided me through the choices I had to make promptly
May 9, 2026
Unprompted review
Reply from Kirakuco
Hello Federico,
Thank you for your feedback! We are thrilled to hear that you are satisfied with the quality of our products and that our customer support team was able to guide you effectively. Providing prompt and helpful assistance is one of our top priorities.
Genèse
poor quality and poor lookalike
poor quality and poor lookalike : the pants looks really good on the photo but the pants I received looks very cheap and thin. also, there it NO return address so you have to ask them for a return address. Very disappointed
May 4, 2026
Unprompted review
Reply from Kirakuco
Bonjour Thomas,
Nous regrettons que la texture de notre pantalon ne corresponde pas à vos attentes personnelles, bien que nos visuels et descriptions reflètent fidèlement la coupe et la légèreté de nos textiles. Concernant la procédure de retour, l'attribution d'une adresse via notre support est une étape nécessaire pour garantir le suivi et la sécurité de votre colis au sein de notre réseau international.
Si vous souhaitez une assistance technique pour faciliter votre démarche ou si vous considérez que votre situation nécessite une solution alternative, nous vous invitons à contacter notre équipe par e-mail pour une réévaluation de votre dossier.
Genèse
time delivery not as fast as required
time delivery not as fast as required. Packaging too light and too plastic out to.
May 7, 2026
Unprompted review
Reply from Kirakuco
Hello Attilio,
Thank you for your feedback. Our international delivery times are structured to ensure the safe arrival of your order, although they may vary depending on logistical flows.
Regarding the packaging, it is specifically designed to be lightweight to reduce the carbon footprint during transport, while the outer protective layer is essential to shield the garments from moisture and external factors during long-distance transit.
If you feel that the delivery timeframe or the condition of your package requires further review, or if you would like us to look for a better solution for your future orders, please contact our support team via email. We are available to re-evaluate your experience and provide technical assistance.
Genèse
Awesome experience
Awesome experience, fast shipping and all the products I ordered are very high quality, love it 👌
May 4, 2026
Unprompted review
Reply from Kirakuco
Hello Fantin,
Thank you for your feedback. We are pleased that you enjoyed your experience and that the quality of our products met your expectations.
Genèse
Dream Trouser
I ordered the Jitsu trousers in black and I'm really impressed. The fabric feels great and the cut is perfect. I'll be ordering more trousers soon. I think the Joko trousers will be next.
April 24, 2026
Unprompted review
Reply from Kirakuco
Hello,
Thank you for your review. We are glad the Jitsu model impressed you with its cut and fabric. The Joko trousers are indeed an excellent choice for your next order.
Genèse
Cool style
Cool style, received everything, love the pants. I took a while to travel around the World. I thought it would be sended from Japan, but it is China.
April 24, 2026
Unprompted review
Reply from Kirakuco
Hello Peter,
Thank you for your feedback. We are glad you love the style of our pants. Our logistics are structured to manage international shipping efficiently, ensuring that our Japanese-inspired designs reach customers worldwide.
Genèse
The customer service solved every issue…
The customer service solved every issue I had.
They answered rapidly.
The products are amazing, original.
April 23, 2026
Unprompted review
Reply from Kirakuco
Hello Felipe,
Thank you for your kind words. We are glad to know that our team resolved your inquiries efficiently and that you find our products amazing and original.
Genèse
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