I had a problem with my initial order, but the customer service turned out to be really good: quick response delay, actual human reaction behind the screen and a very good outcome. After having iss... See more
Company replied
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It’s a scam. They do not respect European legislation. It’s a Hong Kong based Chinese company. When you ask to return an article they try to make you pay an excessive shipping fee, as stated this is c... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear. I got the urban-samurai outfit (size 2XL) and... See more
Company replied
I recently discovered this brand and I am absolutely blown away. Finally, something truly fresh, original, and different from the usual, flat streetwear.
Company replied
Company details
Written by the company
Inspired by urban trends and Japanese aesthetics, we create unique garments that combine style and comfort for an active lifestyle.
Contact info
Toulouse, France
- info@kirakuco.com
- kirakuco.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I give a 5 star review for 2 reasons
I give a 5 star review for 2 reasons: first is that I like the trousers I bought, they are quite like expected and I appreciated the shape, color and texture. The second reason is that customer attention with a small problem I had (missing item) was great and attentive, and they resolved the problem quickly and the best they could (I guess the item is on its way).
December 10, 2025
Unprompted review
Reply from Kirakuco
Dear Andrea,
thank you very much for your detailed and thoughtful review. We’re glad to hear that the trousers met your expectations in terms of shape, color and texture, and especially that our customer service was able to assist you quickly and attentively when an issue arose.
Your feedback truly motivates our team.
Best regards,
Genèse
The pants are very comfortable
The pants are very comfortable, I bought three pairs. Good material. Fast shipping.
November 21, 2025
Unprompted review
Reply from Kirakuco
Dear Andrea,
thank you for your review! We’re delighted to know that you found the pants comfortable and appreciated the material and delivery speed. Enjoy your three pairs!
Kind regards,
Genèse
Quite a long time to receive the item…
Quite a long time to receive the item but quality and fits very good..it is better i expected...
October 28, 2025
Unprompted review
Reply from Kirakuco
Dear Barbara,
thank you for your kind feedback! We know the wait can be a bit long sometimes, but we’re glad to hear the product’s quality and fit exceeded your expectations.
Best wishes,
Genèse
Reply from Kirakuco
Dear Nicolas,
thank you very much for your kind words! We’re delighted to hear that you were pleasantly surprised by the look and style of your pants. If you ever need assistance with sizing, our customer service team will be happy to help.
Best regards,
Genèse
Happy customer
It took a bit until my package arrived but I was very happy about the packaging and the quality inside. The follow-up with the Kirakuco crew turned out better than expected.
November 30, 2025
Unprompted review
Reply from Kirakuco
Dear Andreas,
thank you for your thoughtful review. We truly appreciate your patience and are delighted that both the packaging and our follow-up service made a positive impression.
Warm regards,
Genèse
good quality and fast shipment
December 5, 2025
Unprompted review
Reply from Kirakuco
Dear Olivier,
thank you for your great feedback! We’re thrilled to know that you’re satisfied with both the quality of our products and the delivery speed. We hope to see you again soon!
Warm regards,
Genèse
Help was strong en products are nice!
December 2, 2025
Unprompted review
Reply from Kirakuco
Dear Fern,
thank you so much for your kind words! We’re delighted to hear you found our help effective and that you liked the products.
Best regards,
Genèse
It is a Chinese Dropshipping company
It is a Chinese Dropshipping company. That means returns have to go back to China. While support was attentive. Quality of clothing is so so. Kind of overpriced.
3 stars out of 5 due to attentive support
November 24, 2025
Unprompted review
Reply from Kirakuco
Dear customer,
Thank you for taking the time to share your feedback and for highlighting the attentiveness of our support team.
We would however like to clarify one important point, as the term “dropshipping” is often misunderstood.
Dropshipping means selling products that are shipped directly from a manufacturer only after an order is placed, without owning or managing any stock. This is not how Kirakuco operates.
Our products are designed with our partners, produced specifically for our brand, carry custom labels, and are purchased in advance as stock. We manage quality checks, sizing standards, and customer support ourselves.
To serve customers worldwide efficiently, our stock is centralized in an international logistics hub, from which orders are shipped to different countries.
We respect that pricing and quality perception can vary from person to person, and we appreciate your balanced review. Your feedback helps us continue improving.
Good pants
One of my pants out of the six i ordered came in the wrong size and the delivery time was very long. But otherwise they are my favorite pants now
November 19, 2025
Unprompted review
Reply from Kirakuco
Dear Tim,
thank you for your honest feedback! We’re truly sorry for the mix-up in one of the sizes and for the delay in delivery. We’re really happy, though, to know that they’ve become your favorite pants — that means a lot to us!
Best regards,
Genèse
That s the worst experience ever.
That s the worst experience ever.
Trousers are cheap. The design failed.
I asked to be refund and to send the items back. There is no way to do that ! Incredible. It’s a scam. Nothing less.
November 26, 2025
Unprompted review
Reply from Kirakuco
Bonjour Renaud,
Nous comprenons que vous soyez déçu, mais votre description ne correspond pas au fonctionnement réel de nos procédures.
Lorsqu’un client demande un remboursement, nous réalisons d’abord une vérification simple (photos et mesures) afin d’identifier s’il s’agit d’un défaut — que nous prenons entièrement en charge — ou d’un simple problème de taille.
Ce n’est pas une impossibilité de retourner les articles, mais une étape normale pour éviter que le client engage des frais inutiles.
À ce jour, nous n’avons reçu aucune des informations demandées, ce qui explique pourquoi le processus n’a pas pu avancer. Dès que vous fournissez ces éléments, la procédure de retour sera ouverte comme prévu.
Qualifier cela de “scam” est inexact : tout est expliqué publiquement dans notre politique de retour et appliqué de manière transparente.
Si vous souhaitez finaliser votre demande, nous restons à disposition pour la traiter correctement.
Fast delivery
Fast delivery, nice stuff. I’ve made two orders and others combi’. Nice job!
November 29, 2025
Unprompted review
Reply from Kirakuco
Dear Sebastiano,
thank you so much for your trust and kind words! We’re thrilled to know you’ve already placed multiple orders and that you appreciate both the quality and the fast delivery.
Warm regards,
Genèse
good quality
Good quality of the product, very happy about that, but a bit expensive tho'
November 26, 2025
Unprompted review
Reply from Kirakuco
Dear Julien,
thank you for your feedback! We’re delighted that you’re happy with the quality of your purchase. We understand your comment about the price — it reflects the craftsmanship and the durability we aim to guarantee with every piece.
Best regards,
Genèse
Good products
Good products, fast arrived. Nice exchange with the customer service.
November 15, 2025
Unprompted review
Reply from Kirakuco
Dear Treguer,
thank you for your kind words! We’re glad that you’re satisfied with both our products and customer service.
Best regards,
Genèse
I had an issue with the size of the…
I had an issue with the size of the product. And they help immediately and send me a replacement. The team was very kind and friendly.
November 23, 2025
Unprompted review
Reply from Kirakuco
Dear Malte,
thank you for sharing your positive experience! We’re happy we could help you quickly with the size issue and that you’re satisfied with the replacement.
Warm regards,
Genèse
I truly appreciate the style and the…
I truly appreciate the style and the quality of their product!
November 12, 2025
Unprompted review
Reply from Kirakuco
Dear Ivan,
thank you so much for your kind words! We’re truly glad you appreciate both the style and the quality of our products.
Warm regards,
Genèse
Comfy trousers
Comfy trousers, a bit tight around the waist (I normally wear a size 52 Italian and the L is slightly tight, should have ordered XL). Looks good and can be a good option for home or outdoors.
November 17, 2025
Unprompted review
Reply from Kirakuco
Dear Guido,
thank you for your detailed feedback! We’re happy you find the trousers comfortable and stylish. Your note about the sizing is very useful and will surely help other customers — we appreciate it.
Best regards,
Genèse
Really great after-sales assistance!
Really great after-sales assistance!
November 20, 2025
Unprompted review
Reply from Kirakuco
Dear Roberto,
thank you for your trust! We’re delighted that our after-sales service met your expectations.
Best regards,
Genèse
Awful
Their costumer service does not work: i sent them three mails in 24 hours with no answer.
The products informations are lacking: it is not possible to understand which season are the clothes realized for (i bought two pair of trousers but i can not use them because of it is winter!).
The clothes are too expensive and the materials are not good quality (the trousers are made by cotton but are raw).
I will not buy again by this company and i suggest to everyone to skip this page and do not waist your money with this company
November 20, 2025
Unprompted review
Reply from Kirakuco
Dear Francesco,
we’re sorry to hear that your experience didn’t meet your expectations. Our customer service normally replies within 24 hours, though response times can extend slightly during peak periods.
The trousers you ordered are designed as trans-seasonal garments, made from natural cotton meant to be layered for winter wear.
That said, we appreciate your feedback and are continuously working to make product details even clearer and to improve every aspect of the experience.
We hope you might reconsider in the future — many of our customers who had initial doubts ended up loving their purchases.
Kind regards,
Genèse
very kind assistance and a lot of…
very kind assistance and a lot of attention to the client’s issues
October 4, 2025
Unprompted review
Reply from Kirakuco
Dear Laura,
thank you so much for your kind words! We’re delighted to know that our team’s attention and assistance made a positive impression. Your satisfaction is truly our priority.
Warm regards,
Genèse
These are ok trousers
These are ok trousers, nothing spectacular IMHO. Pay attention to the sizes as they are fairly tight on the waist. Kirakuco agreed to send me one size up at no cost after some negotiation.
November 13, 2025
Unprompted review
Reply from Kirakuco
Dear Simone,
thank you for sharing your honest feedback and for pointing out your experience with the fit. We’re glad we could provide a satisfactory solution by sending you the larger size at no cost. Your input helps us keep improving our sizing information and overall experience.
Best regards,
Genèse
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